1998 Federal Health Care Executive Special Achievement Award
The Award is sponsored by the American Hospital Association, Federal Health System Constituency Section, and recognizes a federal healthcare executive (commissioned officer 0-5 level or lower/GS-14 level or lower equivalent) who has distinguished himself/herself through singularly significant achievements which have contributed substantially to the mission of the federal health system.
The recipient of the 1998 Special Achievement Award is Lieutenant Colonel Douglas Anderson, Commander, Medical Support Squadron, 56th Medical Group, 56th Fighter Wing, Luke Air Force Base, AZ.
Colonel Anderson reinvented the meaning of customer service and marketing throughout the entire 27 MDG and 27 FW by setting up a full-time help desk and information kiosk, boosting confidence in TRICARE. Colonel Anderson was responsible for the creation of the very successful "Relocation of Obstetrics Service" and "Family Medicine" advertising programs. His commitment to customer service resulted in focus groups to assess the appointment system and the installation of the "Care on Hold" message systems to minimize frustration and increase access. C
olonel Anderson also established a local obstetrics network, women's health center and an innovative community nurse program, as well as the first optometry/ENT services. Colonel Anderson constructed an agreement with the VA-Amarillo Medical Center to deliver outpatient care to veterans while receiving specialty care for active duty personnel.
He deployed an innovative "Composite Health Team" or family medicine team model that and eliminated over 30 patient/provider dissatisfiers and briefed the 1998 Medical Leadership conference on the model for others to adopt. Colonel Anderson was responsible for formalizing the MDG Violence in the Workplace plans and policy, including establishing mechanisms for assessment of workplace hazards and potential violent acts. He was also responsible for restructuring the existing infrastructure to modernize and make best use of available technology and resources.
He has lectured at the 1998 Senior Medical Leaders and Resources Symposium and helped plan the New Mexico's Turning Point Community Health project to strengthen community ties.