Engaging Health Care Volunteers to Pursue the Triple Aim

As hospitals, health systems and other providers navigate changes in health care, volunteers stand out as key contributors in the success of pursuing the Triple Aim, a framework developed by the Institute for Healthcare Improvement that outlines an approach for maximizing the performance of the health care system by:

• Improving the patient experience of care (including quality and satisfaction);

• Improving the health of populations; and

• Reducing the per-capita cost of health care.

This new resource, showcases how Volunteer Services strategically supports the Triple Aim.

For more information, please contact Ursula Pawlowski, AHVRP Governance and Operations Manager, at upawlowski@aha.org.


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