Strategies for Leadership

Patient- and Family-Centered Care

Patient- and family-centered care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families, and health care practitioners.  By truly partnering with patients and families – not only involving them in decisions about their care, but also gaining the benefit of their help and insights to better plan and deliver care – patients can achieve better outcomes, and hospitals can improve the care for all patients and increase staff satisfaction.

To help hospitals become more patient- and family-focused in their care practices, the AHA partnered with the Institute for Family-Centered Care, a non-profit organization that serves as a resource for consumers, practitioners and policymakers who want to advance the practice of family-centered care, to produce the toolkit Strategies for Leadership: Patient- and Family Centered Care.  
  • Video (72 MB, Run Time: 13:50, WMV - Windows Media format) – Patient- and Family-Centered Care: Partnerships for Quality and Safety describes the core concepts of patient- and family-centered care and features compelling stories from patients, families, caregivers and hospital leaders. NOTE: On most high-speed connections, this will take a few minutes to download.  You will need  Windows Media Player to play this video.
  • Video Discussion Guide – to help hospital leaders discuss this issue in leadership forums and develop an action plan.
  • Resource Guide – provides more information about the concepts of patient- and family-centered care as well as guidance on how to advance such care within organizations.  Case studies and a listing of additional resources and references also are featured.
  • Hospital Self-Assessment Tool – to be used by either hospitals’ leadership team or an organizational cross-functional team (which includes patients), this assessment tool will evaluate the progress hospitals have made and identify opportunities for improvement.

This Strategies for Leadership toolkit complements previous toolkits and other AHA activities that have focused on safety, effectiveness, efficiency, timeliness and equity in care.  Patient- and family-centered care does not stand in isolation and health care leaders and clinical practitioners cannot focus on this without addressing the other aims identified by the IOM.  Use of this toolkit in conjunction with other resources will allow hospitals to make the strides needed to improve patient care and address the challenges that patients have said that we need to face.



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