Optimizing Patient Flow: Moving Patients Smoothly Through Acute Care Settings (2003)
The Institute for Healthcare Improvement believes that the key to improving flow lies in reducing process variation that impacts flow. Changes to reduce variation and improve flow are described in this paper.
In Our Hands: How Hospitals Can Build a Thriving Workforce (April 2001)
Report of the AHA Commission on Workforce for Hospitals and Health Systems
This report documents that hospitals face a severe shortage of workers that threatens their ability to meet community needs.