Member Webinars

Violence in Health Care: Promoting and Creating a Culture Shift to
“Universal Precautions”
Held Feb. 15, 2017

Please join the AHA and the American Society for Healthcare Risk Management on Wednesday, Feb. 15, at 3:00 p.m. ET for the next webinar in our “Hospitals Against Violence” educational series.

The Bureau of Labor Statistics reports that assaults in health care:

  • Remain high compared to other work settings.
  • A vast majority of these acts are committed by patients.
  • Among health care workers, nurses and patient care assistants experience the highest rates of violence.
  • The effects of patient aggression and violence on employees are not limited to the immediate physical trauma.
  • Effects also manifest as psychological issues, such as loss of sleep, nightmares and flashbacks.

In this session, the speaker will provide a framework and some practical strategies to assist organizations in making the necessary shift to a culture that is “zero” tolerant for patient aggression and establishes universal precautions for its staff.

Learning Objectives:

By the end of this program you should be able to:

  • List multiple reasons for the persistent tolerance of aggression in our health care settings
  • Describe the effects of patient aggression on both patient and staff safety
  • Discuss strategies that promote and create a culture of zero tolerance and universal precautions for staff


  • Monica Cooke, RNC, MA, CPHQ, CPHRM, FASHRM, has more than 38 years of experience in the field of behavioral health & substance abuse in both administrative and executive quality/risk positions. As a seasoned professional, she is the founder of Quality Plus Solutions LLC, a behavioral health risk and quality management consulting firm that provides on-site risk assessments and risk and quality support for behavioral health, emergency rooms, and acute care settings. She provides legal nurse expert services, and as a Certified Psychiatric/Mental Health Nurse, Monica continues to work two shifts a month as an RN in a detox and rehab treatment setting. She provides education presentations nationwide and is recognized as an expert in the field of behavioral health risk and quality care.

Participation in this webinar is for members of the AHA and its affiliates.

Presentation slides (PDF)

Learning from Defects Tool

Workplace Violence Staff Assessment Survey

Behavioral Health Event Debriefing Worksheet





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