Resources

Patient-Centeredness

Toolkit: Collecting Race, Ethnicity and Primary Language

Strategies for Leadership: Patient-and Family-Centered Care  (November 2004)
AHA partnered with the Institute for Family-Centered Care 

Disclosure Monographs from the American Society of Healthcare Risk Management (2004)
This site includes a three-part series on disclosure and better communication with patients:

• The Next Step in Better Communication With Patients 
• Creating an Effective Patient Communication Policy
• What Works Now and What Can Work Even Better   

Responding to Unanticipated Outcomes (July 2004)
NORCAL Mutual Insurance Company

Preventing Infections in the Hospital - What You as a Patient Can Do (August 21, 2002)
By the National Patient Safety Foundation

Eye on Patients: A Report by the Picker Institute for the American Hospital Association  (January 1997)

The Patients' Evaluation of Performance in California (PEP-C) 
By the California Institute for Health Systems Performance and California HealthCare Foundation

Put It in Writing: Questions and Answers on Advance Directives

Reality Check projects are reports on diferent topics that are based on focus groups.
Conducted in partnership with state, regional and metropolitan hospital associations as a service to AHA members

• Reality Check III: Searching For Trust: America's Message To Hospitals and Health Systems (1998-1999)
• Reality Check II: More Public Perceptions of Health Care, Change and Hospitals (1997-1998)
• Reality Check I: Public Perceptions of Health Care and Hospitals (1996)