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Our Vision is of a society of healthy communities where
all individuals reach their highest potential for health
all individuals reach their highest potential for health
Scanning the Headlines: Patient Centeredness
Updated on September 2, 2010
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.
Dickson, G., and Phillippon, D. Leading patient-centred change in the Swedish health system: lessons from the 2009 Sweden study tour. Healthcare Management Forum. 22(4):56-58, Winter 2010.
French, J., and McGahan, C. Measuring patient satisfaction with radiation therapy service delivery. Healthcare Management Forum. 22(4):40-50, Winter 2010.
Cornue, C. Revelations: The view from the other side of a patient care experience. HospitalImpact.org, Aug. 4, 2010.
Commins, J. ED interpreters improve physician, patient satisfaction. HealthLeaders Media, Aug. 2, 2010.
Taylor, J., and Rutherford, P. The pursuit of genuine partnerships with patients and family members: the challenge and opportunity for executive leaders. Frontiers of Health Services Management. 26(4):3-14, Summer 2010.
Steiger, N. J., and Balog, A. Realizing patient-centered care: putting patients in the center, not the middle. Frontiers of Health Services Management. 26(4):15-25, Summer 2010.
Charmel, P. A. Defining and evaluating excellence in patient-centered care. Frontiers of Health Services Management. 26(4):27-34, Summer 2010.
Cliff, B. The leadership journey of patient-centered care. Frontiers of Health Services Management. 26(4):35-39, Summer 2010.
Zeroing in on the Patient Experience: Views and Voices from the Frontlines. Bedford, TX: The Beryl Institute, July 2010.
Levinson , W., Lesser, C. S., and Epstein, R. M. Developing physician communication skills for patient-centered care. Health Affairs (Millwood). 29(7):1310-8, July 2010.
McCarthy, D., and Klein, S. The Triple Aim Journey: Improving Population Health and Patients' Experience of Care, While Reducing Costs. New York: Commonwealth Fund, July 2010.
Burns, N. A better bottom line. Provider. 36(7):41-43, July 2010.
OpenNotes study launches With more than 100 physicians, 25,000 patients; National experiment to look at impact of greater physician-patient openness [patient access to physician notes in medical records]. Robert Wood Johnson Foundation news release, June 7, 2010.
Mazor, K.M., and others. Parents’ perceptions of medical errors. Journal of Patient Safety. 6(2):102-107, June 2010.
Aragon, S.J., and others. Does pediatric patient- centeredness affect family trust? Journal for Healthcare Quality. 32(3):23-31, May/June 2010.
Theadore, J. C. Critical success factors: put the patient first. Radiology Management. 32(3):37-38, May/June 2010.
Betbeze, P. Don’t cut here ! lower inpatient satisfaction scores an ominous sign. HealthLeaders Media. May 28, 2010.
Health Literacy Universal Precautions Toolkit. Rockville, MD: Agency for Healthcare Research and Quality. May 26, 2010.
Shaw, G. Ready or not, tech-savvy e-patients are coming. HealthLeaders Media. May 25, 2010.
Clark, C. A mammogram as a metaphor for patient-centered care. HealthLeaders Media. May 19, 2010.
Bakhtiari, E. Patient-centered surgery. HealthLeaders Magazine. May 12, 2010.
Shaw, G. Time to put patients first. HealthLeaders Media. May 12, 2010.
Tomcanin, R. 4 Tips for Creating an Extraordinary Patient Experience to Increase Referrals and Profitability. Becker’s Hospital Review. May 07, 2010.
Cheung, K. Whiteboards key to improved communication. HealthLeaders Media. May 6, 2010.
Pickette, S.G., Muncey, L., and Wham, D. Implementation of a standard pharmacy clinical practice model in a multihospital system. American Journal of Health-System Pharmacy. 67(9):751-756, May 1, 2010.
Fields, D., Leshen, E., and Patel, K. Driving quality gains and cost savings through adoption of medical homes. Health Affairs. 29(5):819-826, May 2010.
Landon, B.E., and others. Prospects for rebuilding primary care using the patient-centered medical home. Health Affairs. 29(5):827-834, May 2010.
Reid, R.J., and others. The Group Health medical home at year two: cost savings, higher patient satisfaction, and less burnout for providers. Health Affairs. 29(5):835-843, May 2010.
Meyer, H. Group Health’s move to the medical home: for doctors, it’s often a hard journey. Health Affairs. 29(5):844-851, May 2010.
Merrell, K., and Berenson, R.A. Structuring payment for medical homes. Health Affairs. 29(5):852-858, May 2010.
Holmboe, E.S., and others. Current yardsticks may be inadequate for measuring quality improvements from the medical home. Health Affairs. 29(5):859-866, May 2010.
Alakeson, V., Frank, R.G., and Katz, R.E. Specialty care medical homes for people with severe, persistent mental disorders. Health Affairs. 29(5):867-873, May 2010.
Bechtel, C., and Ness, D.L. If you build it, will they come? Designing truly patient-centered health care. Health Affairs. 29(5):914-920, May 2010.
Browne, K., and others. Measuring patient experience as a strategy for improving primary care. Health Affairs. 29(5):921-925, May 2010.
Sinsky, C.A., and others. ‘Core teams’: nurse-physician partnerships provide patient-centered care at an Iowa practice. Health Affairs. 29(5):966-968, May 2010.
Colwill, J.M. A case of ‘medical homelessness.’ Health Affairs. 29(5):1067-1070, May 2010.
Dowling, A.F. Enabling a patient-centered system. Journal of AHIMA. 81(5):19, May 2010.
Dimick, C. Health IT for the people. Journal of AHIMA. 81(5):21-24, May 2010.
Binder, J.L., and Reeves, J. Bridging the generation gap. MHS. Marketing Health Services. 30(2):22-25, Spring 2010.
Gombeski, W.R., and others. Competency counts: patient feedback regarding physician skill can be a useful quality metric. MHS. Marketing Health Services. 30(2):26-29, Spring 2010.
Clark, C. California docs must now tell patients where to complain about their care. HealthLeaders Media. Apr. 6, 2010.
Betbeze P. Audio feature: Why patient experience should drive CEO decision-making. HealthLeaders Media, Apr. 2, 2010.
Jackson, T., and Wood, B.D. Employee and customer satisfaction in healthcare. Radiology Management. 32(2):20-25, Mar./Apr. 2010.
Clark, C. Trained interpreters improve patient and provider satisfaction, says study. HealthLeaders Media. Mar. 1, 2010.
Leape, L. Putting the patient in the center. Voice of Nursing Leadership. 8(2):6-7, Mar. 2010.
Angood, P., and others. Patient and family involvement in contemporary health care. Journal of Patient Safety. 6(1):38-42, Mar. 2010.
Foubister, V. In focus : health care institutions are slowly learning to listen to customers. Commonwealth Fund Newsletter. Feb./Mar. 2010.
Khour, H., Perreault, P., and Herzog, D. Patient satisfaction with the services of a pediatric digestive endoscopy unit: validation and application of a questionnaire. Quality Management in Health Care. 19(1):82-85, Jan./Mar. 2010.
Comak, H. New joint commission standard defines medical interpreters. HealthLeaders Media. Feb. 24, 2010
Bagchi, A., and others. Using professionally trained interpreters to increase patient/provider satisfaction: does it work? Mathematica Policy Research Inc. (6) Feb. 2010.
Meyer, H. Power to the Patient. Hospitals & Health Networks, Feb. 2010.
Dimick, C. The empowered patient: preparing for a new patient interaction. Journal of AHIMA. 81(2):26-31, Feb. 2010.
Otani, K., and others. How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return. Journal of Healthcare Management. 55(1):25-38, Jan./Feb. 2010.
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Washington: Joint Commission, 2010.
Epstein, R., and others. Why the nation needs a policy push on patient-centered health care. Health Affairs. 29(8):1489-1495, 2010.
Appelbaum, S.H., and others. Organizational transformation to a patient centric culture: a case study. Leadership in Health Services. 23(1):8-32, 2010.
Emergency Department Patient Perspectives on American Health Care. South Bend, IN: Press Ganey. 2010.
Measurement Framework : Evaluating Efficiency Across Patient Focused Episodes of Care. Washington: National Quality Forum, 2010.