Press Release

Patient Experience of Hospital Care To Be Available Online

Attributable to the following members of the Hospital Quality Alliance:
      American Hospital Association
      American Nurses Association
      Association of American Medical Colleges
      Consumer-Purchaser Disclosure Project
      Federation of American Hospitals
      Joint Commission on Accreditation of Healthcare Organizations

As partners in the Hospital Quality Alliance, we applaud the federal government's approval of a survey that will give consumers insight into what patients think about their hospital care.  This is an important step forward in sharing information with the public about their hospitals.
The information collected through the patient survey, HCAHPS, covers a range of patient concerns from communication with doctors and nurses and responsiveness of hospital staff to pain control and physical environment. 
The Hospital Quality Alliance partners have approved the HCAHPS survey, a voluntary consensus standard, to collect and share data with the public on our Web site,, where many of the nation's hospitals currently report their performance on clinical measures for surgical site infections, heart attack, pneumonia and heart failure.  An initial HCAHPS trial period will ensure any problems with data collection and submission are addressed prior to public reporting.
Hospitals are committed to sharing more information with their communities about the care practiced in their facilities and we believe this addition is an important aspect of care that helps everyone – physicians, nurses and consumers – better understand and improve patients’ experiences.

About the AHA

The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the health improvement of their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks, other providers of care and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit the AHA website at

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