Most Wired Hospitals Lead the Field in Electronic Health Resources for Consumers
The nation’s 100 Most Wired hospitals and health systems are helping consumers take charge of their health care by providing more tools via the Internet, according to results from the eighth annual Most Wired Survey, released today. Among the findings:
64 percent of Most Wired hospitals provide online health coaching for obesity, smoking and chronic conditions;
49 percent of Most Wired hospitals allow patients to pre-register for services from scheduling tests to appointments on-line;
32 percent of Most Wired hospitals allow patients to check test results online; and
22 percent of hospitals provide patients the opportunity to visit a physician virtually.
“Consumers are doing everything from booking travel to managing their finances from their living rooms. The Most Wired hospitals provide the same opportunities with health care,” says Alden Solovy, executive editor of Hospitals & Health Networks, the journal of the American Hospital Association (AHA). “This will become the new house-call.”
The nation’s 100 Most Wired are also using information technology to improve quality, satisfaction and patient care by investing in technology to streamline business and clinical practices; to improve patient safety; and to improve clinical outcomes, as follows:
99 percent of the Most Wired hospitals provide digital radiology images in the hospital inpatient setting, compared with 72 percent of the Least Wired hospitals (defined as the 100 hospitals scoring lowest on the survey);
92 percent of the medical records at Most Wired hospitals are available digitally, compared with 61 percent at Least Wired hospitals; and
36 percent of medications are ordered electronically by physicians in Most Wired hospitals, compared with 2 percent among Least Wired hospitals.
“As consumers become increasingly involved in their health care decisions, the Most Wired hospitals are providing the technology infrastructure necessary to address their needs,” said Lewis Redd, managing director of Accenture's Health & Life Sciences Provider practice in North America. “This investment in clinical systems technology helps enable high performing providers to deliver higher quality results and better service to their patients and consumers.”
“Connected care often leads to better care, driven by the adoption of technologies that help to enhance decision-making and caregiver coordination,” says Pamela Pure, president of McKesson Provider Technologies. “Over the next five years, we expect to see significant growth in the use of technology that also enhances collaboration outside the hospital, and that makes the consumer and patient experience more convenient and connected.”
The Most Wired Survey is conducted annually by Hospitals & Health Networks magazine, which uses the results to name the 100 Most Wired hospitals and health systems. It focuses on how the nation’s hospitals use of information technologies for quality, customer service, public health and safety, business processes and workforce issues.
Hospitals & Health Networks conducted the 2006 survey in cooperation with Accenture, McKesson Corp. and the College of Healthcare Information Management Executives. The July H&HN cover story detailing results is available at www.hhnmag.com.
About the Most Wired Survey and Benchmarking Study
Hospitals & Health Networks, the journal of the American Hospital Association, conducts the voluntary Most Wired Survey and Benchmarking Study annually and names the 100 Most Wired.
Accenture is a global management consulting, technology services and outsourcing company.
McKesson Corporation is the world’s largest healthcare services, technology and automation company.
CHIME was formed with the dual objective of serving the professional development needs of healthcare chief information officers and advocating the more effective use of information management within health care.
About the AHA
The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the health improvement of their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks, other providers of care and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit the AHA website at www.aha.org.
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