Three Hospitals Honored For Commitment to Quality
Three U.S. hospitals were recognized today for their leadership and innovation in quality, safety and commitment to patient care. The 2006 American Hospital Association-McKesson Quest for Quality Prize® was awarded to Cincinnati Children’s Hospital Medical Center in Cincinnati, Ohio, which will receive $75,000. Cincinnati Children’s, a 475-bed hospital, was selected by a multi-disciplinary committee of health care and patient safety experts based on its culture of quality and efforts to adhere to the Institute of Medicine’s six quality aims for hospitals. Baptist Memorial Hospital for Women in Memphis, Tenn. and Bronson Methodist Hospital in Kalamazoo, Mich. received the Citation of Merit.
The American Hospital Association-McKesson Quest for Quality Prize is presented annually to honor leadership and innovation in quality, safety and commitment in patient care. The prize is supported by grants from the McKesson Foundation and McKesson Corporation. The criteria for the 2006 award include the demonstration of an organizational commitment to achieving the Institute of Medicine’s six quality aims — safety, patient-centeredness, effectiveness, efficiency, timeliness and equity. One goal of the award is to honor organizations that have made successful quality improvements and that offer models that can be replicated by others in the hospital field. Relevant learnings and key elements for achieving progress that have stood out among the current and past honorees include recognizing that organizational leadership is critical, that what is measured is what gets attention and that patient and family involvement is integral to quality improvements.
“Each hospital recognized today has taken a slightly different path in its efforts to improve quality and patient care,” said Dick Davidson, AHA’s president. “But each has successfully created a new culture – one based on trust, understanding and openness. That culture is absolutely essential in the continuous process of change that is necessary to ensuring that care is always the safest and of the highest quality it can possibly be.”
“We’re pleased to have the opportunity to recognize and support the important efforts hospitals across the nation are making to improve patient safety,” said John H. Hammergren, Chairman and CEO of McKesson Corporation. “We hope the Quest for Quality Prize will help encourage health care institutions to more quickly adopt the IOM’s six quality aims.”
Prize Winner: Cincinnati Children’s Hospital Medical Center – Cincinnati, Ohio
Cincinnati Children’s has been nationally recognized as a leader in pediatric health care, with a reputation for excellence in patient care, research and medical education. The medical center has completely engrained quality improvement and excellence and all six of the Institute of Medicine’s quality aims into its institutional culture. The hospital’s governing board, medical staff and executive management are aligned in their goals and closely collaborate on quality improvement initiatives.
In particular, Cincinnati Children’s Hospital Medical Center has made major strides in patient-centeredness, uses evidence-based guidelines, strives to address racial disparities in their community and uses data very effectively. Data drives the medical center’s efforts to be more transparent both inside and outside the organization about the quality of its care. Data is currently shared with the board and throughout the organization and plans are underway to develop an Internet-based reporting system that will share information with the public.
This is a learning organization that actively seeks out opportunities to work with others to achieve major goals. For example, physicians and staff confer with parents or guardians at all junctures of the treatment process and encourage parents to participate in family-centered rounds. The hospital ties its process management and improvement efforts directly to ongoing monitoring and ensures that process improvements are applied throughout the organization.
Citation of Merit: Baptist Memorial Hospital for Women - Memphis, Tenn.
Baptist Memorial Hospital for Women meets the needs of women through every stage of life and health. The hospital has made notable achievements in the areas of engaging its medical staff in quality improvement projects, energizing hospital clinical and non-clinical staff around quality and providing a patient-centered approach to mammography/breast cancer care. Physicians have demonstrated their sense of involvement through their enthusiastic participation in quality meetings and improvement initiatives. Patient- and family-centered care is evident throughout the hospital, as demonstrated by sleeping rooms for parents that allow them to be close to their children, and sibling visitation classes that help a patient’s brother or sister know what to expect prior to visiting a loved one.
Additionally, the staff at Baptist Women’s Hospital displayed considerable diversity at all levels and reflected the diversity of the community.
Physicians are involved on virtually all quality improvement projects.
The mammography center at Baptist Memorial Hospital for Women features an innovative patient navigator who works with every patient who has had a suspicious or positive mammogram--and is available 24/7 to counsel, to reassure and to help guide the patient and her family through the diagnosis and treatment process.
Citation of Merit: Bronson Methodist Hospital - Kalamazoo, Mich.
Bronson Methodist Hospital, a tertiary medical center providing inpatient and outpatient care in virtually every specialty, is being recognized for its exceptionally effective execution and deployment of quality improvement initiatives, as well as its high level of staff engagement in quality efforts. Quality efforts are driven through a strategic planning process, the Plan for Excellence, that helps align individual and departmental activities with the organization’s overall quality improvement goals. A Baldrige winner, Bronson Methodist has also used the Baldrige criteria for honing its approach.
Bronson actively seeks new information to improve and systematically ensure that process improvements to quality are applied throughout the organization.
Hospital leadership holds quarterly open-office hours to encourage employees to share concerns. Feedback is also gathered through a patient safety hotline.
Its governing board is actively involved in establishing and monitoring quality improvement goals and there is clear accountability tied to incentives for progress towards goals. These goals, measures and plans are integrated throughout hospital policies and activities and are well understood by all employees and the medical staff.
For more information on the award, including the 2007 Call for Nominations and award application, visit the Quest for Quality Web site.
About McKesson Corporation
McKesson Corporation (NYSE: MCK), currently ranked 16th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes and improving the quality and safety of patient care. Over the course of its 173-year history, McKesson has grown to provide pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit us at www.mckesson.com.
About McKesson Foundation
The McKesson Foundation supports community-based programs and services aimed at improving the health status of at-risk children and adults. The Foundation is funded by McKesson Corporation, a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes and improving the quality and safety of patient care.
About the AHA
The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the health improvement of their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks, other providers of care and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit the AHA website at www.aha.org.
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