What members and other customers have to say about the Resource Center…

The AHA Resource Center does ongoing user surveys to assess the service customers received and their satisfaction with the fee-based services they purchased. A copy of the survey instrument used is available here. During 2010 the overall customer satisfaction rate was 4.86 on a scale of 5.

Always so polite & helpful & responsive. Fabulous service model for the rest of the world” [Health system]

“ Exceeded my expectations. The info I received was very comprehensive – it included things I hadn’t even thought of!” [Member hospital]

“This was a great find. Very reasonable & complete. I’ll definitely use in future.” [Health system member]

“Provided the best service I have received from any organization in a long while.” [Biomedical manufacturer]

“… one of the finest resources I have ever dealt with in my profession” [Consulting firm]

“You are the best! Right on the mark, as always. Outstanding.” [Member Hospital]

“You're terrific! I can always count on you to come through for us." [Member Hospital]

“…it was great. I have used AHA three times now and have been thrilled each time.” [Global medical technology firm]

Excellent customer service!! [Member Hospital]

“…we are REALLY impressed! Thank you for your swift and complete response. …we are grateful for a job very well done in a very timely fashion.” [University Dean]

“WOW!!! I am impressed with the prompt service. Thank you very much.” [Member hospital]

“It’s always a pleasure to work w/the professionals at the Resource Center. They’re very service oriented & they always provide knowledge and insight.” [Consulting Firm]

“The AHA Resource Center is always courteous, speedy, and VERY helpful.” [Medical Communications Company]

“Absolutely fantastic!! …a real asset to us and AHA.” [Software firm]


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155 N. Wacker Dr.
Chicago, Illinois 60606

800 10th Street, N.W.
Two CityCenter, Suite 400
Washington, DC 20001-4956