Scanning the Headlines: Patient Centeredness

Updated on July 31, 2006

Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the
AHA Resource Center at (312) 422-2050.

Moore, L., and Wasson, J.  An introduction to technology for patient-centered, collaborative care.  Ambulatory Care Management.  29(3):195-198, July/Sept. 2006.

Wasson, J., and others. Patients report positive impacts of collaborative care.  Ambulatory Care Management.  29(3):199-206, July/Sept. 2006.

Wasson, J., and others.  Resource planning for patient-centered, collaborative care.  Ambulatory Care Management.  29(3):207-214, July/Sept. 2006.

Walters, B., Barnard, D., and Paris, S.  "Patient portals" and "e-visits".  Ambulatory Care Management.  29(3):222-224, July/Sept. 2006.

Webber, A., and Mercure, S.  Patient-centered collaborative care.  Ambulatory Care Management.  29(3):230-232, July/Sept. 2006.

Safavi, K.  Patient-centered pay for performance are we missing the target?  Journal of Healthcare Management.  51(4):215-218, July/Aug. 2006.

Mages, M.  Helping patients, helping families.  Healthcare Executive.  21(4):40-42, July/Aug. 2006.

Mandelberg, C.  Trust fundamentals.  Marketing Health Services.  26(2):14-19, Summer 2006.

Brond, D.  Service charge.  Marketing Health Services.  26(2):32-34, Summer 2006.

Woods, M.  The dun factor:  how communication complicates the patient safety movement.  Patient Safety & Quality Healthcare.   3(3):40-44, May/June 2006.

Burt, T.  Reinventing the patient experience.  Healthcare Executive.  21(3):8-14, May/June 2006.

Carroll-Solomon, P., and others.  Improving behavioral health satisfaction assessment:  measuring patients' perceptions.  Journal for Healthcare Quality.  28(3):49-54, May/June 2006.

Chen, A.  Doctoring across the language divide.  Health Affairs.  25(3):808-813. May/June 2006.

Sanghavi, D.  What makes for a compassionate patient-caregiver relationship?  Joint Commission Journal of Quality and Patient Safety.  32(5):283-291, May 2006.

Heinen, J.  Improving customer service:  taking a strategic approach to measuring contact center performance.  Health Management Technology.  27(5):34-36, May 2006.

Powers, T., and Valentine, D.  Under the influence.  Marketing Health Services.  26(1):20-25, Spring 2006.

Focus on physician satisfaction to improve quality, customer service, and bottom line.  Healthcare Marketing Advisor.  7(4):1-3, Apr. 2006.

Dubbs, D.  The test of time.  Health Facilities Management.  19(4):29-33, Apr. 2006.

The waiting room is closed.  Health Management Technology.  27(4):24-28, Apr. 2006.

Boyd, G.  Culture change.  Radiology Management.  28(2):52-53, Mar./Apr. 2006.

Kusserow, R. Should health care entities give serious consideration to patient advocate hot lines?  Journal of Health Care Compliance.  8(2):43-44, Mar./Apr. 2006.

End-of-life care a balance between customization, standard processes.  Healthcare Benchmarks and Quality Improvement.  13(3):25-28, Mar. 2006.

Is evidence-based medicine patient-centered and is patient-centered care evidence-based?  Health Services Research.  41(1):1-8, Feb. 2006.

Patient satisfaction surveys:  measuring the experience.  HealthLeaders.  9(2):ES1-ES4, Feb. 2006.

Hofmann, P., and Selberg, J.  Beyond Empathy.  Healthcare Executives.   21(1):22-26, Jan./Feb. 2006.

Give the baby boomers what they want.  Healthcare Market Strategist.  7(1):1, 9-11, Jan. 2006.

Patient Satisfaction.  Healthcare Market Strategist.   7(1):5, Jan. 2006.

Improving Communication--Improving Care. Chicago:  American Medical Association, 2006

Parrington, M., and others.  Go the distance.  Marketing Health Services (MHS).  25(4):20-24, Winter 2005.

DeVries, K.  Make your choice.  Marketing Health Services (MHS).  25(3):21-24, Fall 2005.

Goldstein, E., and others.  Measuring hospital care from the patients' perspective:  an overview of the CAHPS ® hospital survey development process.  Health Services Research.  40(6):1977-1995, Part II, Dec. 2005.

Castle, N., and others.  Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care.  Health Services Research.   40(6):1996-2017, Part II, Dec. 2005.

Shoshanna, S., and others.  What do consumers want to know about the quality of care in hospitals.  Health Services Research.   40(6):2018-2036, Part II, Dec. 2005.

Dear chief executive officer:  the perceptions of a recently discharged patient.  Quality Managment in Health Care.  14(4):219-223, Oct./Dec. 2005.

Fine, D.  Commentary:  a chieg executive officer's perspective.  Quality Managment in Health Care.  14(4):224, Oct./Dec. 2005.

Helman, R.  2005 Health confidence survey:  cost and quality not linked.  EBRI Notes.  26(11):2-10, Nov. 2005.

Transforming care at the bedside:  using a team approach to give nurses--and their patients--new voices in providing high-quality care.  Quality Letter for Healthcare Leaders.  17(11):2-3, Nov. 2005.

Malugani, M.  Because we like you.  HealthLeaders.  8(11):43-44, Nov.2005.

Patient-inclusive care.  Joint Commission Perspectives on Patient Safety.  5(11):1-2, 8, Nov. 2005.

Patient care partnership.  Patient Care Staffing Report.  5(10):1-4, Oct. 2005.

Hibbard, J., and others.  Can patients be part of the solution?  views on their rold in preventing medical errors.  Medical Care Research and Review.  62(5):601-616, Oct. 2005.

Flesh, L., and Riper, J.  Tracking complaints.  Healthcare Executive.   20(5):32-33, Sept./Oct. 2005.

Romano, M.  Survey finds 'delighted' patients.  Modern Healthcare.  35(38):18, Sept. 19, 2005.

Entwistle, V., Mello, M., and Brennan, T.  Advising patients about patient safety:  current initiatives risk shifting responsibility.  Journal on Quality and Patient Safety.  31(9):483-494, Sept. 2005.

Leddy, K., and Wolosin, R.  Patient satisfaction with pain control during hospitalization.  Journal on Quality and Patient Safety.   31(9):507-513, Sept. 2005.

Wolosin, R.  The voice of the patient:  a national, representative study of satisfaction with family physicians.  Quality Management in Health Care.   14(3):155-164, July/Sept. 2005.

Haugh, R.  Direct connect at Dartmouth-Hitchcock.  Health Care's Most Wired Magazine.  4(3):10-14, Summer 2005.

Sommers, P., Dropik, R., and Parker, M.  A kiosk of truth.  MGMA Connexion.  5(7):33-37, Aug. 2005.

Pifer, E.  CPOE-related errors :  what can the literature teach us about designing and using these systems?  Healthcare Informatics.  22(8):24, Aug. 2005.

Haglund, M.  Safety in numbers.  Healthcare Informatics.  22(8):26-29, Aug. 2005.

Jossi, F.  Customer service:  patients find a new age of conveniences in kiosks, portals and carts.  Healthcare Informatics.  22(8):31-33, Aug. 2005.

A 'NOD" to patient needs boosts satisfaction rates.  ED Management.  17(8):92-93, Aug. 2005.

Dougherty, R.  Consumer-directed care:  statis or buzz?  Behavioral Healthcare Tommorrow.  14(4):30-32, Aug. 2005.

Hansten, R.  Relationships and results:  solid patient relationships can improve clinical outcomes.  Healthcare Executive.  20(4):34-35, July/Aug. 2005.

Al-Mailam, F.  The effect of nursing care on overall patient satisfaction and its predictive value on return-to-provider behavior: a survey study.  Quality Management in Health Care.  14(2):116-120, Apr./June 2005. 

Joint commision monitors complaints.  Joint Commission Perspectives on Patient Safety.  5(6):3, June 2005.

Public attitudes to hospitals, pharmaceuticals and managed care companies improve significantly.  HarrisInteractive.   May 11, 2005.

Crafting an effective apology:  what clinicans need to know.  Joint Commission Perspectives on Patient Safety.  5(4):7, Apr. 2005.

Sherrod, B., and Brown,  Patient satisfaction:  get the edge.  Nursing Management.  36(4):61-64, Apr. 2005.

Haglund, M.  Results that speak for themselves:  COR Healthcare Market Strategist.  5(3):1, 12-16, Mar. 2005.

Landro, L.  So how was your hospital stay?  online surveys seek to find out.  Wall Street Journal.  :D5, Feb. 23, 2005.

Grembowski, D., and others.  Managed care and patient-rated quality of care from primary physicians.  Medical Care Research and Review.  62(1):31-55, Feb. 2005.

Kirby, A.  Achieving statistically significant improvements in patient satisfaction scores in a community hospital through the development of a service excellence model.  Journal of Healthcare Management.  50(1):61-69, Jan./Feb. 2005.

Kaput, S.  Notes and comments:  expanding the scope of fiduciary duties to fill a gap in the law:  the role of nonprofit hospital directors to ensure patient safety.  Journal of Health Law.  38(1):95-119, Winter 2005.

Wagner, E., and others.  Finding common ground:  patient-centeredness and evidence-based chronic illness care.  The Journal of Alternative and Complementary Medicine.  111(1):S-7-S15, Suppl. 1, 2005.

Bezold, C.  The future of patient-centered care:  scenarios, visions, and audacious goals.  The Journal of Alternative and Complementary Medicine.  111(1):S-77-S84, Suppl. 1, 2005.

Brown, R., and Bell, L.  Patient-centered quality improvement audit.  International Journal of Health Care Quality Assurance.  18(2 and 3):92-102, 2005.

Zimowski, J.  Mining of gold.  Healthcare Financial Management.  58(12):18, Dec. 2004.

Weismantel, K.  Building the cornerstones of CDHC:  market leaders offer construct for the new paradigm.  AHIP Coverage.  45(6):22-28, Dec. 2004.

Samitt, C.  At your service:  transforming health care delivery.  The Physician Executive.  30(6):36-39, Nov./Dec. 2004.

Weymier,  R.  Pleasing patients proves profitable for practives.  The Physician Executive.  30(6):66-68, Nov./Dec. 2004.

Helman, R., Greenwald, M., and Fronstin, P.  Public attitudes on the U.S. health care system:  findings from the health confidence survey.  Issue Brief No. 275, Nov. 2004.

Perlin, J., Kolodner, R., and Roswell, R.  The veterans health administration:  quality, value, accountability, and information as transforming strategies for patient-centered care.  The American Journal of Managed Care.  10(11):828-836, Nov. 2004.

Weiner, J., and others.  Designing an illustrated patient satisfaction instrument for low-literacy populations.  The American Journal of Managed Care.  10(11):853-860, Nov. 2004.

Larson, L.  The key to nurse and patient satisfaction.  Trustee.  57(9):9-14, Oct. 2004.

Barr, J., and others.  Methodological issues in public reporting of patient perspectives on hospital quality.  Joint Commission Journal on Quality and Safety.  30(10):567-578, Oct. 2004.

Tarantino, D.  How should we measure patient satisfaction?  The Physician Executive.  30(4):60-61, July/Aug. 2004.

Mello, M., and others.  Caring for patients in a malpractice crisis:  physician satisfaction and quality of care.  Health Affairs.  23(4):42-53, July/Aug, 2004.

Tom, D., Hall, M., and Pawlson, G.  Measuring patients' trust in physicians when assessing quality of care.  Health Affairs.  23(4):124-132, July/Aug, 2004.

Taylor, H.  Reputations of pharmaceutical and health insurance companies continue their downward slide.  Health Care News.  4(11): June 22, 2004.

Boost satisfaction scores with key words and quick response.  Hospital Home Health.  21(6):61-63, June 2004.

Otani, K., and Kurz, R.  The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions.  Journal of Healthcare Management.  49(3):181-197, May/June 2004.

Iyer, R., and Muncy, J.  Who do you trust?  Marketing Health Services.  24(2):26-30, Summer 2004.

Kolb, M.  Beyond safety.  Modern Healthcare.  34(17):21, Apr. 26, 2004.

Program targets patient, physician satisfaction.  Hospital Access Management.  23(4):39-44, Apr. 2004.

Black, K.  Specialized teams complement nursing. Patient satisfaction begins with satisfied professional and support teams.  Healthcare Executive.  19(2):50-1, Mar./Apr. 2004.

Spath, P.  Are your care continuum linkages strong or weak?  Hospital Peer Review.   29(3):41-3, Mar. 2004.

MacStravic, S.  Patient satisfaction:  eight problems & suggestions.  Health Care Strategic Management.  22(3):1, 12-15, Mar. 2004.

Staniszewska, S, and West, E.  Meeting the patient partnership agenda: the challenge for health care workers.  International Journal for Quality in Health Care. 16(1):3-5, Feb. 2004.

Heuer, A. J.  Hospital accreditation and patient satisfaction: testing the relationship.  Journal of Healthcare Quality.  26(1):46-51, Jan./Feb. 2004.

May, E. L. Knowing your customer. Identify who your customers are so you can respond to what they need. Healthcare Executive. 19(1):36-7, Jan./Feb. 2004.

Wylie, J., and Wagenfeld-Heintz, E.  Development of relationship-centered care. Journal of  Healthcare Quality.  26(1):14-21; quiz 21, 45, Jan./Feb. 2004.

Briggs, L., and others.  Patient-centered advance care planning in special patient populations: a pilot study.  Journal of Professional Nursing.  20(1):47-58, Jan./Feb. 2004.

Study confirms strong link between patient and employee satisfaction.  Hospitals & Healthcare Networks. 78(1):67, Jan. 2004.

Kamienski, M.  Emergency: family-centered care in the ED.  The American Journal of Nursing.  104(1):59-62, Jan. 2004.

Torres, E., and Guo, K.  Quality improvement techniques to improve patient satisfaction.  International Journal of Health Care Quality Assurance.  17(6):334-338, 2004.

Hibbard, J.  Moving toward a more patient-centered health care delivery system.  Health Affairs :133-139, Suppl., 2004.

Click here for Patient Centered Archive Bibliographies


About AHA


Member Constituency Sections

Key Relationships

News Center

Performance Improvement

Advocacy Issues

Products & Services


Research & Trends


155 N. Wacker Dr.
Chicago, Illinois 60606

800 10th Street, N.W.
Two CityCenter, Suite 400
Washington, DC 20001-4956