Scanning the Headlines: Patient Centeredness (Archive 2003)



Updated on February 13, 2009

Click here for Patient Centeredness latest bibliograhpy

Links to full-text articles are provided where available.
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Bujak, J. S.  How to improve hospital-physician relationships.  Frontiers of Health Services Management.  20(2):3-21, Winter 2003.

Scalise, D. The patient experience. Hospitals & Healthcare Networks. 77(12):41-8, 2, Dec. 2003.

Spath, P. L. "Can you hear me now?" Providers must give patients a voice in efforts to reduce medical errors. Hospitals & Healthcare Networks.  77(12):36-40, 49, 2, Dec. 2003.

Boost patient satisfaction while enhancing safety. Hospital Peer Review. 28(12):167-9, Dec. 2003.

Clark, P..A., Drain, M., and Malone, M. P. Addressing patients' emotional and spiritual needs.  Joint Commission Journal on Quality and Safety.  29(12):659-70, Dec. 2003.

Aragon, S.  Commentary: a patient-centered theory of satisfaction.  American Journal of Medical Quality.  18(6):225-8, Nov./Dec. 2003.

Dawn, A. G., and Lee, P. P. Patient satisfaction instruments used at academic medical centers: results of a survey. American Journal of Medical Quality.  18(6):265-9, Nov./Dec. 2003.

Ziegenfuss, J. T. On patient satisfaction surveys.  American Journal of Medical Quality. 18(6):223-4, Nov./Dec. 2003.

Wigder, H. N., and others.  Length of stay predicts patient and family satisfaction with trauma center services. The American Journal of Emergency Medicine.  21(7):606-7, Nov. 2003.

Yellen, E. The influence of nurse-sensitive variables on patient satisfaction.  AORN Journal.  78(5):783-93, Nov. 2003.

Blair, R. EMRs, quality of care and patient perception. Tallahassee specialty practice proves that the power of EMRs extends far beyond its own walls and its practitioners. Healthcare Management Technology.  Nov;24(11):38-41, Nov. 2003.

Schmidt, L. A. Patients' perceptions of nursing care in the hospital setting.   Journal of Advanced Nursing. 44(4):393-9, Nov. 2003.

Bolton, L. B., and others. Nurse staffing and patient perceptions of nursing care. The Journal of Nursing Administration.  33(11):607-14, Nov. 2003.

Vicente, K. J. What does it take? A case study of radical change toward patient safety.  Joint Commission Journal on Quality and Safety.  29(11):598-609, Nov. 2003.

Paddison, N.  Putting patients first.  Marketing Health Services.  23(3):50-1, Fall 2003.

Powers, T. L., and Bendall-Lyon, D.  The satisfaction score.  Marketing Health Services.  23(3):28-32, Fall 2003.

Patient-focused care boosts patient satisfaction while enhancing safety.  Healthcare Benchmarks and Quality Improvement.  10(10):109-112, Oct. 2003.

Patient satisfaction depends on staff morale. Hospital Case Management. 11(10):152-4, Oct. 2003.

Enos, G.  Lesson for providers: don't think about what you have, but what clients need.  Client-focused mindset accounts for readiness to change.  Behavioral Healthcare Tomorrow.  12(5):SR30-1, Oct. 2003.

Gans, D. N. The next big thing. How do your patients view the services they receive?  MGMA Connexion. 3(9):26-7, Oct. 2003.

Wensing, M., Vingerhoets, E., and Grol, R. Feedback based on patient evaluations: a tool for quality improvement?  Patient Education and Counseling.  51(2):149-53,Oct. 2003.

Gross, J.W. Happy employees, happier patients. Excellence in patient service is linked to the work environment. Healthcare Executive.  18(5):68-9, Sep./Oct. 2003

Singer, C., and Golbus, J. Loyalty grows physician practices. Factors that create high loyalty are within your control. Healthcare Executive. 18(5):58-9, Sep./Oct. 2003.

Rappuhn, T. A. The revenue cycle from the patient's perspective. Healthcare Financial Management. 57(9):64-70, 72, Sep. 2003.

Kennedy, T. D.  Patients' opinions matter. Hospitals & Healthcare Network. 77(9):10, 12, Sep. 2003.

Zimmermann, P. G. Proven techniques to boost patient satisfaction. Hospital Peer Review. 28(9):123-4, Sep. 2003.

Sasichay-Akkadechanunt, T., Scalzi, C. C., and Jawad, A. F. The relationship between nurse staffing and patient outcomes.  The Journal of Nursing Administration. 33(9):478-85, Sep. 2003.

Data trends. Measuring the cost benefits of family-centered care.  Healthcare Financial Management.   57(9):118, Sep. 2003.

Cheng, S. H., Yang, M. C., and Chiang, T. L.  Patient satisfaction with and recommendation of a hospital: effects of interpersonal and technical aspects of hospital care.  International Journal for Quality in Health Care. 15(4):345-55, Aug. 2003.

Making patient bills friendlier. Patient Accounts.  26(8):1-3, Aug. 2003.

Aiello, A., Garman, A., and Morris, S. B.  Patient satisfaction with nursing care: a multilevel analysis. Quality Management in Health Care. 12(3):187-90, Jul./Sep. 2003.

Lee, F.  Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations. Marketing Health Services.  23(2):32-7, Summer 2003.

Patient Satisfaction Planner. 'Making it personal' improves patient care. Hospital Peer Review.  28(6):79-81, Jun. 2003.

Press, I. Patient satisfaction with the outpatient experience. How does your organization measure up?  Healthcare Executive.  18(3):94-5, May/Jun. 2003.

Spath, P. Responding to customer concerns improves quality. Part 2.  Hospital Peer Review.  28(5):69-72, May 2003.

Aspinal, F., and others.  Using satisfaction to measure the quality of palliative care: a review of the literature.  Journal of Advanced Nursing.   42(4):324-39, May 2003.

Hyrkas, K., and Lehti, K. Continuous quality improvement through team supervision supported by continuous self-monitoring of work and systematic patient feedback.  Journal of Nursing Management. 11(3):177-88, May 2003.

Disclosure of Unanticipated Events:  The Next Step in Better Communication with Patients.    Chicago:  American Society for Healthcare Risk Management of the American Hospital Association, May 2003.  (WB 100 D6115 2003).

Dube L.  What's missing from patient-centered care? Marketing Health Services.  23(1):30-5, Spring 2003.

MacStravic, S.  Cultivating patient relationships.  Marketing Health Services.  23(1):24-9, Spring 2003.

Kalda, R., Polluste, K., and Lember, M. Patient satisfaction with care is associated with personal choice of physician.  Health Policy.  64(1):55-62, Apr. 2003.

Spath, P.  Using customer concerns to improve quality.  Part 1. Hospital Peer Review.  28(4):57, 59-60, Apr. 2003.

'Making it personal' improves patient care. Healthcare Benchmarks Quality Improvement. 10(4):40-2, Apr. 2003.

Runy, L. A., and others.  Consumer confusion. Hospitals & Healthcare Networks. 77(4):28-36, 38-40, 1, Apr. 2003.

Gearon, C. J.  Billing. Friendly bill, happier patient. Hospitals & Healthcare Network. 77(4):12, 14, Apr. 2003.

Clark, P. A. Medical practices' sensitivity to patients' needs. Opportunities and practices for improvement.  The Journal of Ambulatory Care Management. 26(2):110-23, Apr./Jun. 2003.

Sullivan, M. The new subjective medicine: taking the patient's point of view on health care and health. Social Science & Medicine.  56(7):1595-604, Apr. 2003.

Lee, F.  Inspiring patient loyalty, not satisfaction. Trustee.   56(4):24-8, 1, Apr. 2003.

Jaipaul, C. K., and Rosenthal, G. E. Do hospitals with lower mortality have higher patient satisfaction? A regional analysis of patients with medical diagnoses. American Journal of Medical Quality. 18(2):59-65, Mar./Apr. 2003.

Rees, T.  Hosptial's web site structured for the patient's perspective. North Memorial Medical Center site features 'care centers'.  Profiles in Healthcare Marketing.   19(2):36-41, 3, Mar./Apr. 2003.

Boudreaux, E. D., Mandry, C. V., and Wood K.  Patient satisfaction data as a quality indicator: a tale of two emergency departments.  Academic Emergency Medicine. 10(3):261-8, Mar. 2003.

Patient Satisfaction Planner. Employee-centered focus sets this system apart. Hospital Peer Review.  28(3):35-6, Mar. 2003.

Garbutt, J., and others. Soliciting patient complaints to improve performance. Joint Commission Journal on Quality and Safety.  29(3):103-12, Mar. 2003.

Neil, R  Patient satisfaction series, Part III. Sharing a link to safety. Materials Management in Health Care. 12(3):26-30, Mar. 2003.

O'Connor, S. J., and Shewchuk, R.  Commentary--patient satisfaction: what is the point?  Health Care Management Review.  28(1):21-4; discussion 25-6, Jan./Mar. 2003.

Otani, K., and others.Reconsidering models of patient satisfaction and behavioral intentions.  Health Care Management Review.  28(1):7-20, Jan./Mar. 2003.

Gourdji, I., McVey, L., and Loiselle, C.  Patients' satisfaction and importance ratings of quality in an outpatient oncology center.  Journal of Nursing Care Quality.  18(1):43-55, Jan./Mar. 2003.

Gallagher, T. H., and others.  Patients' and physicians' attitudes regarding the disclosure of medical errors. JAMA:  The Journal of the American Medical Association.  6;289(8):1001-7, Feb. 2003.

Pink, G. H., Murray, M. A., and McKillop, I.  Hospital efficiency and patient satisfaction.  Health Services Management Research.  16(1):24-38, Feb. 2003.

Kirman-Liff, B.  Restoring trust to managed care, Part 1:  a focus on patients.  The American Journal of Managed Care.  9(2):174-80, Feb. 2003.

Traynor, K.  Physicians, public not overly concerned about medical errors.   American Journal of Health-System Pharmacy:  AJHP. 15;60(2):116, Jan. 2003.

DiConsiglio, J.  Building patient satisfaction.  Materials Management in Health Care.  12(1):14-7, Jan. 2003.

DiConsiglio, J.  Building patient satisfaction.  Materials Management in Health Care. 12(1):14-7, Jan. 2003.

Hibbard, J. H.  Engaging health care consumers to improve the quality of care.  Medical Care.  41(1 Suppl):I61-70, Jan. 2003.

Miaoulis, G., and Gutman, J. Focus on satisfaction. Using patient focus groups.   MGMA Connexion.  3(1):32-3, Jan. 2003.

Scotti, D. J., and Stinerock, R. N.  Cognitive predictors of satisfaction with hospital inpatient service encounters among the elderly: a matter of trust.  Journal of Hospital Marketing & Public Relations.  14(2):3-22, 2003.

Cleary, P.  A hospitalization from hell:  a patient's perspective on quality.  Annals of Internal Medicine.  138:33-39, 2003.

Saxton, J.  The Satisfied Patient:  A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service.  Marblehead, MA:  HCPro, Inc., 2003.  (W 84 AA1 S273s 2003).

The Patient Care Partnership:  Understanding Expectations, Rights and Responsibilities:  What to Expect During Your Hospital Stay.    Chicago:  American Hospital Association, 2003.  (WX 158.5 P2985 2003).

Zuckerman, A., and Coile, R.  Competing on Excellence:  Healthcare Strategies for a Consumer-Driven Market.  Chicago:  Health Administration Press, 2003.  (W 84 Z94c 2003).

Frampton, S., Gilpin, L., and Charmel, P., editors.  Putting Patients First:  Designing and Practicing Patient-Centered Care.  San Francisco:  Jossey-Bass, 2003. (W 84.5 P993 2003).