Scanning the Headlines: Patient Centeredness (Archive 2003)
Updated on February 13, 2009
Links to full-text articles are provided where available.
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Bujak, J. S. How to improve hospital-physician relationships. Frontiers of Health Services Management. 20(2):3-21, Winter 2003.
Scalise, D. The patient experience. Hospitals & Healthcare Networks. 77(12):41-8, 2, Dec. 2003.
Spath, P. L. "Can you hear me now?" Providers must give patients a voice in efforts to reduce medical errors. Hospitals & Healthcare Networks. 77(12):36-40, 49, 2, Dec. 2003.
Boost patient satisfaction while enhancing safety. Hospital Peer Review. 28(12):167-9, Dec. 2003.
Clark, P..A., Drain, M., and Malone, M. P. Addressing patients' emotional and spiritual needs. Joint Commission Journal on Quality and Safety. 29(12):659-70, Dec. 2003.
Aragon, S. Commentary: a patient-centered theory of satisfaction. American Journal of Medical Quality. 18(6):225-8, Nov./Dec. 2003.
Dawn, A. G., and Lee, P. P. Patient satisfaction instruments used at academic medical centers: results of a survey. American Journal of Medical Quality. 18(6):265-9, Nov./Dec. 2003.
Ziegenfuss, J. T. On patient satisfaction surveys. American Journal of Medical Quality. 18(6):223-4, Nov./Dec. 2003.
Wigder, H. N., and others. Length of stay predicts patient and family satisfaction with trauma center services. The American Journal of Emergency Medicine. 21(7):606-7, Nov. 2003.
Yellen, E. The influence of nurse-sensitive variables on patient satisfaction. AORN Journal. 78(5):783-93, Nov. 2003.
Blair, R. EMRs, quality of care and patient perception. Tallahassee specialty practice proves that the power of EMRs extends far beyond its own walls and its practitioners. Healthcare Management Technology. Nov;24(11):38-41, Nov. 2003.
Schmidt, L. A. Patients' perceptions of nursing care in the hospital setting. Journal of Advanced Nursing. 44(4):393-9, Nov. 2003.
Bolton, L. B., and others. Nurse staffing and patient perceptions of nursing care. The Journal of Nursing Administration. 33(11):607-14, Nov. 2003.
Vicente, K. J. What does it take? A case study of radical change toward patient safety. Joint Commission Journal on Quality and Safety. 29(11):598-609, Nov. 2003.
Paddison, N. Putting patients first. Marketing Health Services. 23(3):50-1, Fall 2003.
Powers, T. L., and Bendall-Lyon, D. The satisfaction score. Marketing Health Services. 23(3):28-32, Fall 2003.
Patient-focused care boosts patient satisfaction while enhancing safety. Healthcare Benchmarks and Quality Improvement. 10(10):109-112, Oct. 2003.
Patient satisfaction depends on staff morale. Hospital Case Management. 11(10):152-4, Oct. 2003.
Enos, G. Lesson for providers: don't think about what you have, but what clients need. Client-focused mindset accounts for readiness to change. Behavioral Healthcare Tomorrow. 12(5):SR30-1, Oct. 2003.
Gans, D. N. The next big thing. How do your patients view the services they receive? MGMA Connexion. 3(9):26-7, Oct. 2003.
Wensing, M., Vingerhoets, E., and Grol, R. Feedback based on patient evaluations: a tool for quality improvement? Patient Education and Counseling. 51(2):149-53,Oct. 2003.
Gross, J.W. Happy employees, happier patients. Excellence in patient service is linked to the work environment. Healthcare Executive. 18(5):68-9, Sep./Oct. 2003
Singer, C., and Golbus, J. Loyalty grows physician practices. Factors that create high loyalty are within your control. Healthcare Executive. 18(5):58-9, Sep./Oct. 2003.
Rappuhn, T. A. The revenue cycle from the patient's perspective. Healthcare Financial Management. 57(9):64-70, 72, Sep. 2003.
Kennedy, T. D. Patients' opinions matter. Hospitals & Healthcare Network. 77(9):10, 12, Sep. 2003.
Zimmermann, P. G. Proven techniques to boost patient satisfaction. Hospital Peer Review. 28(9):123-4, Sep. 2003.
Sasichay-Akkadechanunt, T., Scalzi, C. C., and Jawad, A. F. The relationship between nurse staffing and patient outcomes. The Journal of Nursing Administration. 33(9):478-85, Sep. 2003.
Data trends. Measuring the cost benefits of family-centered care. Healthcare Financial Management. 57(9):118, Sep. 2003.
Cheng, S. H., Yang, M. C., and Chiang, T. L. Patient satisfaction with and recommendation of a hospital: effects of interpersonal and technical aspects of hospital care. International Journal for Quality in Health Care. 15(4):345-55, Aug. 2003.
Making patient bills friendlier. Patient Accounts. 26(8):1-3, Aug. 2003.
Aiello, A., Garman, A., and Morris, S. B. Patient satisfaction with nursing care: a multilevel analysis. Quality Management in Health Care. 12(3):187-90, Jul./Sep. 2003.
Lee, F. Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations. Marketing Health Services. 23(2):32-7, Summer 2003.
Patient Satisfaction Planner. 'Making it personal' improves patient care. Hospital Peer Review. 28(6):79-81, Jun. 2003.
Press, I. Patient satisfaction with the outpatient experience. How does your organization measure up? Healthcare Executive. 18(3):94-5, May/Jun. 2003.
Spath, P. Responding to customer concerns improves quality. Part 2. Hospital Peer Review. 28(5):69-72, May 2003.
Aspinal, F., and others. Using satisfaction to measure the quality of palliative care: a review of the literature. Journal of Advanced Nursing. 42(4):324-39, May 2003.
Hyrkas, K., and Lehti, K. Continuous quality improvement through team supervision supported by continuous self-monitoring of work and systematic patient feedback. Journal of Nursing Management. 11(3):177-88, May 2003.
Disclosure of Unanticipated Events: The Next Step in Better Communication with Patients. Chicago: American Society for Healthcare Risk Management of the American Hospital Association, May 2003. (WB 100 D6115 2003).
Dube L. What's missing from patient-centered care? Marketing Health Services. 23(1):30-5, Spring 2003.
MacStravic, S. Cultivating patient relationships. Marketing Health Services. 23(1):24-9, Spring 2003.
Kalda, R., Polluste, K., and Lember, M. Patient satisfaction with care is associated with personal choice of physician. Health Policy. 64(1):55-62, Apr. 2003.
Spath, P. Using customer concerns to improve quality. Part 1. Hospital Peer Review. 28(4):57, 59-60, Apr. 2003.
'Making it personal' improves patient care. Healthcare Benchmarks Quality Improvement. 10(4):40-2, Apr. 2003.
Runy, L. A., and others. Consumer confusion. Hospitals & Healthcare Networks. 77(4):28-36, 38-40, 1, Apr. 2003.
Gearon, C. J. Billing. Friendly bill, happier patient. Hospitals & Healthcare Network. 77(4):12, 14, Apr. 2003.
Clark, P. A. Medical practices' sensitivity to patients' needs. Opportunities and practices for improvement. The Journal of Ambulatory Care Management. 26(2):110-23, Apr./Jun. 2003.
Sullivan, M. The new subjective medicine: taking the patient's point of view on health care and health. Social Science & Medicine. 56(7):1595-604, Apr. 2003.
Lee, F. Inspiring patient loyalty, not satisfaction. Trustee. 56(4):24-8, 1, Apr. 2003.
Jaipaul, C. K., and Rosenthal, G. E. Do hospitals with lower mortality have higher patient satisfaction? A regional analysis of patients with medical diagnoses. American Journal of Medical Quality. 18(2):59-65, Mar./Apr. 2003.
Rees, T. Hosptial's web site structured for the patient's perspective. North Memorial Medical Center site features 'care centers'. Profiles in Healthcare Marketing. 19(2):36-41, 3, Mar./Apr. 2003.
Boudreaux, E. D., Mandry, C. V., and Wood K. Patient satisfaction data as a quality indicator: a tale of two emergency departments. Academic Emergency Medicine. 10(3):261-8, Mar. 2003.
Patient Satisfaction Planner. Employee-centered focus sets this system apart. Hospital Peer Review. 28(3):35-6, Mar. 2003.
Garbutt, J., and others. Soliciting patient complaints to improve performance. Joint Commission Journal on Quality and Safety. 29(3):103-12, Mar. 2003.
Neil, R Patient satisfaction series, Part III. Sharing a link to safety. Materials Management in Health Care. 12(3):26-30, Mar. 2003.
O'Connor, S. J., and Shewchuk, R. Commentary--patient satisfaction: what is the point? Health Care Management Review. 28(1):21-4; discussion 25-6, Jan./Mar. 2003.
Otani, K., and others.Reconsidering models of patient satisfaction and behavioral intentions. Health Care Management Review. 28(1):7-20, Jan./Mar. 2003.
Gourdji, I., McVey, L., and Loiselle, C. Patients' satisfaction and importance ratings of quality in an outpatient oncology center. Journal of Nursing Care Quality. 18(1):43-55, Jan./Mar. 2003.
Gallagher, T. H., and others. Patients' and physicians' attitudes regarding the disclosure of medical errors. JAMA: The Journal of the American Medical Association. 6;289(8):1001-7, Feb. 2003.
Pink, G. H., Murray, M. A., and McKillop, I. Hospital efficiency and patient satisfaction. Health Services Management Research. 16(1):24-38, Feb. 2003.
Kirman-Liff, B. Restoring trust to managed care, Part 1: a focus on patients. The American Journal of Managed Care. 9(2):174-80, Feb. 2003.
Traynor, K. Physicians, public not overly concerned about medical errors. American Journal of Health-System Pharmacy: AJHP. 15;60(2):116, Jan. 2003.
DiConsiglio, J. Building patient satisfaction. Materials Management in Health Care. 12(1):14-7, Jan. 2003.
DiConsiglio, J. Building patient satisfaction. Materials Management in Health Care. 12(1):14-7, Jan. 2003.
Hibbard, J. H. Engaging health care consumers to improve the quality of care. Medical Care. 41(1 Suppl):I61-70, Jan. 2003.
Miaoulis, G., and Gutman, J. Focus on satisfaction. Using patient focus groups. MGMA Connexion. 3(1):32-3, Jan. 2003.
Scotti, D. J., and Stinerock, R. N. Cognitive predictors of satisfaction with hospital inpatient service encounters among the elderly: a matter of trust. Journal of Hospital Marketing & Public Relations. 14(2):3-22, 2003.
Cleary, P. A hospitalization from hell: a patient's perspective on quality. Annals of Internal Medicine. 138:33-39, 2003.
Saxton, J. The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service. Marblehead, MA: HCPro, Inc., 2003. (W 84 AA1 S273s 2003).
The Patient Care Partnership: Understanding Expectations, Rights and Responsibilities: What to Expect During Your Hospital Stay. Chicago: American Hospital Association, 2003. (WX 158.5 P2985 2003).
Zuckerman, A., and Coile, R. Competing on Excellence: Healthcare Strategies for a Consumer-Driven Market. Chicago: Health Administration Press, 2003. (W 84 Z94c 2003).
Frampton, S., Gilpin, L., and Charmel, P., editors. Putting Patients First: Designing and Practicing Patient-Centered Care. San Francisco: Jossey-Bass, 2003. (W 84.5 P993 2003).