Scanning the Headlines: Patient Centeredness (Archive 2004)

 Updated on February 17, 2009

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Zimowski, J.  Mining of gold.  Healthcare Financial Management.  58(12):18, Dec. 2004.

Weismantel, K.  Building the cornerstones of CDHC:  market leaders offer construct for the new paradigm.  AHIP Coverage.  45(6):22-28, Dec. 2004.

Samitt, C.  At your service:  transforming health care delivery.  The Physician Executive.  30(6):36-39, Nov./Dec. 2004.

Weymier,  R.  Pleasing patients proves profitable for practives.  The Physician Executive.  30(6):66-68, Nov./Dec. 2004.

Helman, R., Greenwald, M., and Fronstin, P.  Public attitudes on the U.S. health care system:  findings from the health confidence survey.  Issue Brief No. 275, Nov. 2004.

Perlin, J., Kolodner, R., and Roswell, R.  The veterans health administration:  quality, value, accountability, and information as transforming strategies for patient-centered care.  The American Journal of Managed Care.  10(11):828-836, Nov. 2004.

Weiner, J., and others.  Designing an illustrated patient satisfaction instrument for low-literacy populations.  The American Journal of Managed Care.  10(11):853-860, Nov. 2004.

Peck, B., and others. Do unmet expectations for specific tests, referrals, and new medications reduce patients’ satisfaction?  Journal of General Internal Medicine. 19(11):1080-1087, Nov. 2004.

Swenson, S., and others.  Patient-centered communication: do patients really prefer it?  Journal of General Internal Medicine. 19(11):1069-1079, Nov. 2004.

Zandbelt, L.C., and others. Satisfaction with the outpatient encounter: a comparison of patients’ and physicians’ views. Journal of General Internal Medicine. 19(11):1088-1095, Nov. 2004.

Flach, S., and others. Does patient-centered care improve provision of preventive services?  Journal of General Internal Medicine. 19(10):1019-1026, Oct. 2004.

Larson, L.  The key to nurse and patient satisfaction.  Trustee.  57(9):9-14, Oct. 2004.

Barr, J., and others.  Methodological issues in public reporting of patient perspectives on hospital quality.  Joint Commission Journal on Quality and Safety.  30(10):567-578, Oct. 2004.

Tarantino, D.  How should we measure patient satisfaction?  The Physician Executive.  30(4):60-61, July/Aug. 2004.

Mello, M., and others.  Caring for patients in a malpractice crisis:  physician satisfaction and quality of care.  Health Affairs.  23(4):42-53, July/Aug, 2004.

Tom, D., Hall, M., and Pawlson, G.  Measuring patients' trust in physicians when assessing quality of care.  Health Affairs.  23(4):124-132, July/Aug, 2004.

Taylor, H.  Reputations of pharmaceutical and health insurance companies continue their downward slide.  Health Care News.  4(11): June 22, 2004.

Boost satisfaction scores with key words and quick response.  Hospital Home Health.  21(6):61-63, June 2004.

Otani, K., and Kurz, R.  The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions.  Journal of Healthcare Management.  49(3):181-197, May/June 2004.

Iyer, R., and Muncy, J.  Who do you trust?  Marketing Health Services.  24(2):26-30, Summer 2004.

Kolb, M.  Beyond safety.  Modern Healthcare.  34(17):21, Apr. 26, 2004.

Program targets patient, physician satisfaction.  Hospital Access Management.  23(4):39-44, Apr. 2004.

Black, K.  Specialized teams complement nursing. Patient satisfaction begins with satisfied professional and support teams.  Healthcare Executive.  19(2):50-1, Mar./Apr. 2004.

Spath, P.  Are your care continuum linkages strong or weak?  Hospital Peer Review.   29(3):41-3, Mar. 2004.

MacStravic, S.  Patient satisfaction:  eight problems & suggestions.  Health Care Strategic Management.  22(3):1, 12-15, Mar. 2004.

Staniszewska, S, and West, E.  Meeting the patient partnership agenda: the challenge for health care workers.  International Journal for Quality in Health Care. 16(1):3-5, Feb. 2004.

Heuer, A. J.  Hospital accreditation and patient satisfaction: testing the relationship.  Journal of Healthcare Quality.  26(1):46-51, Jan./Feb. 2004.

May, E. L. Knowing your customer. Identify who your customers are so you can respond to what they need.  Healthcare Executive. 19(1):36-7, Jan./Feb. 2004.

Wylie, J., and Wagenfeld-Heintz, E.  Development of relationship-centered care.  Journal of  Healthcare Quality.  26(1):14-21; quiz 21, 45, Jan./Feb. 2004.

Briggs, L., and others.  Patient-centered advance care planning in special patient populations: a pilot study.  Journal of Professional Nursing.  20(1):47-58, Jan./Feb. 2004.

Study confirms strong link between patient and employee satisfaction.  Hospitals & Healthcare Networks. 78(1):67, Jan. 2004.

Kamienski, M.  Emergency: family-centered care in the ED.  The American Journal of Nursing.  104(1):59-62, Jan. 2004.

Torres, E., and Guo, K.  Quality improvement techniques to improve patient satisfaction.  International Journal of Health Care Quality Assurance.  17(6):334-338, 2004.

Hibbard, J.  Moving toward a more patient-centered health care delivery system.  Health Affairs:133-139, Suppl., 2004.

Swinehart, K., and Smith, A.  Customer focused health-care performance instruments:  making a case for local measures.  The International Journal of Health Care Quality Assurance.  17(1):9-16, 2004.


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