Scanning the Headlines: Patient Centeredness (Archive 2007)

Updated on April 5, 2009

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Ballance, C.  Found in translation.  Marketing Health Services (MHS).   27(4):33-36, Winter 2007.

Snyder, L., and others. Pay-for-performance principles that promote patient-centered care: an ethics manifesto. Annals of Internal Medicine. 147(11):792-794, Dec. 4, 2007.

Rogers, J.  Assembling patient-centered medical homes: the care principlesFamily Medicine. 39(10):697-699, Nov./Dec. 2007.

What Consumers Say About the Quality of Their Health Plans and Medical Care.  Rockville, MD:  Agency for Healthcare Research and Quality, Dec. 2007.

Hackman, A., and others.  Consumer satisfaction with inpatient psychiatric treatment among persons with severe mental illness.  Community Mental Health Journal.   43(6):551-564, Dec. 2007.

Do happy employees lead to happy customers.  Strategies for Nurse Managers.  7(12):7, Dec. 2007.

Gardner, J.  Don’t Confuse Patient Satisfaction with Voice of the Patient .  ASQ’s Healthcare Update Newsletter. Milwaukee, WI:  American Society for Quality, Nov. 14, 2007.  

Benitez, Y., and Billingsley, B.  Exceeding Patient Expectations of Their Hospital Experience. ASQ World Conference on Quality and Improvement, April 30-May 2, 2007. ASQ’s Healthcare Update Newsletter.  Milwaukee, WI:  American Society for Quality, Nov. 14, 2007.

Torres, S.  Rapid-cycle process reduces patient call bell use, improves patient satisfaction, and anticipates patient's needs.   Journal of Nursing Administration.  37(11):480-482, Nov. 2007.

Engaging in effective patient/provider communication.  Joint Commission Perspectives on Patient Safety.  7(11):8-9, Nov. 2007.

Colmenares, C.  Improving the Patient Experience Through Guest Wi-Fi.  Web Exclusive.  News, Nov. 2007. 

Huff, C. How 'wowed' are your patients?  H&HN:  Hospitals and Health Networks.  81(11):53-56, Nov. 2007

Larkin, M.  HCAHPS:  gung ho or ho hum?  Healthcare Marketing Advisor.  8(11):1-4, Nov. 2007.

Despite longer wait times, satisfaction still improves.   ED Management.  19(11):124-125, Nov. 2007.

Customer Service 101 for the Hospital Front Office.   Encino, CA:  CRMBuyer, Oct. 28, 2007.

Shaller, D.  Patient-Centered Care: What Does It Take?  New York:  The Commonwealth Fund, Oct. 24, 2007.

Issue Brief. Improving Quality Health Care: The Role of Consumer Engagement.  Princeton, NJ:  Robert Wood Johnson Foundation, Oct. 2007.

Johnson, C.  Survey says:  improved physician-patient communication.  Medicine on the Net.  13(10):5-6, Oct. 2007.

Bromberg, M.  The patient-centered practice.  MGMA Connexion.  7(9):37-39, Oct. 2007.

Lorkin, M.  Offering your patients the five-star treatment.  Healthcare Marketing Advisor.  8(10):5-6, Oct. 2007.

What can hospitals learn from Disney?  Hospitals and Health Networks.   81(10):18, 20, Oct. 2007.

Lutz, S., and Root, D.  Nurses, consumer satisfaction, and pay for performance.  Healthcare Financial Management.  61(10):57-63, Oct. 2007.

Williams, J.  The art of customer service.  Healthcare Financial Management.  61(10):64-69, Oct. 2007.

3 following the rules:  what boards need to know about regulatory issues.  Trustee.  60(9):inside back cover, Oct. 2007.

Gold, K.  Crossing the quality chasm:  creating the ideal patient care experience.  Nursing Economics.  25(5):293-295, Sept./Oct. 2007.

Viau, M., and Southern, B.  Six Sigma and lean concepts, a case study:  patient centered care model for a mammography center.  Radiology Management.  29(5):19-28, Sept./Oct. 2007.

Moments of Truth:  Hospital Switchboards a Bottom-Line Issue.  Bedford, TX:  The Beryl Institute, Aug. 2007.

Patient satisfaction and public accountability.  HealthLeaders.  10(8):insert after 34, Aug. 2007.

Kowalczyk, L.  On sly, workers rate hospital service.  Healthcare Marketing Advisor.  8(8):13-14, Aug. 2007.

Dreachslin, J., and Myers, V.  A systems approach to culturally and linguistically competent care.  Journal of Healthcare Management.  52(4):220-226, July/Aug. 2007.

Dimaria, P.  It's time for a return to person-centered care.  Health Progress.  88(4):41-45, July/Aug. 2007.

Cunningham, L., Weber, A., and Cook, K.  Infinite excellence.  Marketing Health Services.  27(2):13-19, Summer 2007.

Spiegleman, P.  Retention recipe.  Marketing Health Services.  27(2):40, Summer 2007.

Kirchheimer, B.  The patient's perspective.  Modern Healthcare.  37(29):26-28, July 23, 2007.

Chochinov, H.  Dignity and the essence of medicine: the A, B, C, D of dignity conserving careBritish Medical Journal.  335:1-4, July 28, 2007.

Patient satisfaction.  HealthLeaders.  10(7):insert before p. 19, July 2007.

Kveder, J.  Extending medical expertise via connected health. Health Care Most Wired Magazine.  Web Exclusive. June 22, 2007.

Millenson, M.  Parking patients at the E-health front doorHealth Care Most Wired Magazine.  Web Exclusive. June 22, 2007.

Concurrent projects aim to improve satisfaction.  ED Management.  19(6):70-71, June 2007.

Everett, L., and Black, K.  Putting the patient first guiding principles provide a road map for more collaborative relationships among nurses and support service groups.  Nurse Leader.  5(3):19-21, June 2007.

Buckley, L., and Larkin, M.  Use mystery shoppers to improve your scores.  Healthcare Strategic Management.  25(6):1-3, June 2007.

Fahy, J.  Health Centers Increasingly Seek Patient Feedback to Improve Care.  Pittsburgh, PA:, May 23, 2007.

It's Not Just a Call, It's a Customer.  Bedford, TX:  The Beryl Institute, May 2007.

Worth reading.  Healthcare Strategic Management.  25(5):6-10, May 2007.

Davis, S., and McCrory, J.  Dial for dollars:  discharge calls bring patient satisfaction.  Healthcare Marketing Advisor.   8(5):5-7, May. 2007.

Make their last hospital experience a smooth one.  Healthcare Marketing Advisor.  8(5):8-10, May. 2007.

Yoder, E.  R-E-S-P-E-C-T.  Radiology Management.  29(2):60-61, Mar./Apr. 2007.

Scotti, D., and others.  Links among high-performance work environment, service quality, and customer satisfaction:  an extension to the healthcare sector.  Journal of Healthcare Management.  52(2):109-126, Mar./Apr. 2007.

Ready, or Not, Customer Service is Coming to Healthcare.  Bedford, TX:  The Beryl Institute, Mar. 2007.

Wardlaw, J.  Aligning hospital promises with patient experiences.  Healthcare Marketing Advisor.  8(3):4-5, Mar. 2007.

Joint Principles of the Patient- Centered Medical Home.  Leawood, KS:  American Academy of Family Physicians (AAFP), Mar. 2007.

Study shows link between safety and satisfaction.  Healthcare Benchmarks and Quality Improvement.  14(3):29-30, Mar. 2007.

Sweeney, L., Halpert, A., and Waranoff, J.  Patient- centered management of complex patients can reduce costs without shortening lifeAmerican Journal of Managed Care.  13(2):84-92, Feb. 2007.

New model puts patient first.  Healthcare Strategic Management.  25(2):6, Feb. 2007.

Joint Principles of the Patient Centered Medical Home.  Washington:  Patient-Centered Primary Care Collaborative, Feb. 2007.

Study shows link between safety and satisfaction.  Healthcare Benchmarks and Quality Improvement.  14(3):29-30, Mar. 2007.

Yoder, E.  Moving customer service scores with scripting and managing up techniques.  Radiology Management.  29(1):50-53, Jan./Feb. 2007.

Trapp, D.  Doctors, patients give each other mixed reviews.  American Medical News.  50(4):1-2, Jan. 29, 2007.

Glazer, J.  Patient Satisfaction:  ten messages every patient needs to hear.  Healthcare Marketing Advisor.  8(1):5, Jan. 2007.

Gany, F., and others.  Patient satisfaction with different interpreting methods: a randomized controlled trailJournal of General Internal Medicine.  22(Suppl. 2):312-318, 2007.

Danjoux, N., Hawryluck, L., and Lawless, B.  Cultural and religious aspects of care in the intensive care unit within the context of patient-centered care.  Healthcare Quarterly.  10(4):42-50, 2007.

Christianson, J., and others.  Reinventing the Patient Experience.  Chicago:  Health Administration Press, 2007.  (WX 158.5 R374 2007).

Cvengros, J., and others.  Patient and physician attitudes in the health care context:  attitudinal symmetry predicts patient satisfaction and adherence.  Annals of Behavioral Medicine.  33(3):262-268, 2007.

Bierbower, E.  Engage!  A Guide to Involving Your Consumers in Their Health.  Marblehead, MA:  HCPro, Inc., 2007.  (W 275 AA1 B588e 2007).

Patient Satisfaction Surveys and Ways to Keep Good Patients.  Independence, MO:  PSR Publications, 2007.  (Ref W 80 P38 2007).

Lynn, J., and others.  Using population segmentation to provide better health care for all:  the "bridges to health" modelMilbank Quarterly.  85(2):185-208, 2007.

Bibliography and Other Resource Materials: For Advancing Patient- and Family-Centered Care.  Bethesda, MD:  Institute for Family-Centered Care, 2007.

Davis, S., and McCrory, J.  Dial for dollars:  discharge calls bring patient satisfaction.  Healthcare Marketing Advisor.  (Comp. Issue):5-7, 2007.

Make their last hospital experience a smooth one.  Healthcare Marketing Advisor.  (Comp. Issue):8-10, 2007.

Inventions before consultations for helping patients address their information needsCochrane Database of Systemic Reviews 2007, Issue 3.  Art. No:  CD004565.


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