Scanning the Headlines: Patient Centeredness (Archive 2008)
Updated on October 3, 2009
Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.
Patient satisfaction. HealthLeaders Media. Dec. 13, 2008.
Health 2.0 Is Moving Industry Beyond Consumer Centrism to Collaborative Care. Washington: Atlantic Information Services, Inc., Dec. 2, 2008.
Press Ganey: Public reporting gives huge boost to patient satisfaction. Healthcare Benchmarks and Quality Improvement. 15(12):121-123, Dec. 2008.
Rothman, A., and others. Can additional patient experience items improve the reliability of and add new domains to the CAHPS hospital survey? Health Services Research. 43(6):2201-2222, Dec. 2008.
Wolf, D., and others. Can nurses impact patient outcomes using a patient-centered care model? Journal of Nursing Administration (JONA). 38(12):532-540, Dec. 2008.
Berry, L. Putting the patient first. Health Progress. 89(6):60-62, Nov./Dec. 2008.
Press, I. The academic medical center and patient satisfaction. Quality Management in Health Care. 17(4):275-279, Oct./Dec. 2008.
Alemi, F., and others. Rethinking satisfaction surveys: minute survey. Quality Management in Health Care. 17(4):280-291, Oct./Dec. 2008.
Perry-Ewald, J. Q: How many quality professionals does it take to support a hospital? A: It depends. Quality Management in Health Care. 17(4):341-348, Oct./Dec. 2008.
Larkin, M. Advocates can help patients better understand their treatment options-and help hospitals get patients out the door faster. HealthLeaders Media. Nov. 14, 2008.
Ellis, L. A growing experience. Nursing Spectrum. 21(22):14-15, Nov. 3, 2008.
National Priorities and Goals. Washington: National Quality Forum, Nov. 2008.
Aiello, M. Off-limits advertising. Healthcare Marketing Advisor. 9(11):1-3, Nov. 2008.
Jha, A., and others. Patients' perception of hospital care in the United States. New England Journal of Medicine. 359(18):1921-1931, Oct. 30, 2008.
Larkin, S. Re-Inventing hospitals for patients. Hospitals and Health Networks. Oct. 29, 2008.
Breaking the "wicked" healthcae barriers-building a positive patient experience through effective strategies and communications. Healthcare Financial Management. Oct. 28, 2008.
Beck, M. Beside manner: advocating for a relative in the hospital. Wall Street Journal. Oct. 28, 2008.
Commins, J. A partnership with six physician practices helps a Missouri hospital test a care delivery model one patient at a time. HealthLeaders Media. Oct. 13, 2008.
Solovy, A., Hoppszallern, S., and Brown, S. Trustee. 61(9):30-32, Oct. 2008.
Clever, S., and others. Does doctor-patient communication affect patient satisfaction with hospital care? Results of an analysis with a novel instrumental variable. Health Services Research. 43(5):Part I:1505-1519, Oct. 2008.
Improving the Patient Experience of Inpatient Care. Cambridge, MA: Institute for Healthcare Improvement, Oct. 2008.
Frampton, S., and others. Patient-Centered Care Improvement Guide. Derby, CT: Plantree, Inc., and Camden, ME: Picker Institute, Inc., Oct. 2008.
Hall, M. Looking to improve financial results? Start by listening to patients. Healthcare Financial Management. 62(10):76-80, Oct. 2008.
Berenson, R., and others. A house is not a home: keeping patients at the center of practice redesign. Health Affairs. 27(5):1219-1230, Sept./Oct. 2008.
Sidorov, J. The patient-centered medical home for chronic illness: is it ready for prime time. Health Affairs. 27(5):1231-1234, Sept./Oct. 2008.
Berenson, R.A. Testimony of Robert A. Berenson, M.D., Senior Fellow, The Urban Institute, Before The United States Committee on Finance Hearing on Aligning Incentives: The Case for Delivery System Reform. Sept. 16, 2008.
Upenieks, V., and others. The relationship between the volume and type of transforming care at the bedside innovations and changes in nurse vitality. Journal of Nursing Administration. 38(9):386-394, Sept. 2008.
Improving patient satisfaction with nursing care. Business of Caring. 3(8):7-10, Sept. 2008.
Montgomery, M. The hospital of the future. The role of patient modeling. Healthcare Design. 8(9):58-61, Sept. 2008.
And the winner is... Managed Care. 17(9):41-46, Sept. 2008.
Executive Summary: Patient-Centered Medical Home Election Study. Rochester, NY: Harris Interactive, Sept. 2008.
Health plan, medical practice team up on patient-centered medical home pilot. Case Management Advisor. Sept. 2008.
Opelka, F., and Lewis, J. Transformational change in health care: identifying the current state and future state. Bulletin of the American College of Surgeons. 93(9):15-21, Sept. 2008.
Shaller, D., and Edgman-Levitan, S. The Polyclinic Family Medicine Practice: Case Studies of Patient-and Family-Centered Primary Care Practices. New York: The Commonwealth Fund, Aug. 28, 2008.
Shaller, D., and Edgman-Levitan, S. Grant Community Clinic: Case Studies of Patient-and Family-Centered Primary Care Practices. New York: The Commonwealth Fund, Aug. 28, 2008.
Hospitals see attention to patient privacy as competitive advantage: breaches can harm patient satisfaction. Report on Patient Privacy. Aug. 7, 2008.
Solovy, A. Patient-centric IT demands new investment. Healhcare’s Most Wired Magazine. Aug. 6, 2008.
Journey to patient-centered care: rural hospital adopts Planetree model. Hospital Access Management. Aug. 2008.
Larkin, M. Online wait times give patients a say in their care. Healthcare Marketing Advisor. 9(8):1-4, Aug. 2008.
Aiello, M. From the other side of the gurney. Healthcare Marketing Advisor. 9(8):16, Aug. 2008.
Rutledge, N. The 411 on HCAHPS. Nursing Management. 39(8):29-32, Aug. 2008.
Kaufman, J. Patients as partners. Nursing Management. 39(8):45-48, Aug. 2008.
Studer, Q. Keep your patients coming back. MGMA Connexion. 8(7):36-39, Aug. 2008.
Henley, D. Home sweet medical home. Journal of AHIMA. 79(8):24-28, Aug. 2008.
Pickoff, R. Customer satisfaction in health care--time for transparency. Physician Executive. 34(4):36-38, July/Aug. 2008.
Liebowitz, R. Putting patients first. Healthcare Executive. 23(4):42-44, July/Aug. 2008.
The Patient Centric Health Leadership Forum. New York: Center for Medicine in the Public Interest, July 25, 2008.
Cunningham, A. Synthesis of Definitions of Patient-, Family- And Relationship-Centered Care. Philadelphia, PA: ABIM Foundation, July 2008.
Kleinpell, R. How effective is communication in the ICU with the use of medical interpreters? Critical Care Alert, July 2008.
AHIP Board of Directors. Statement on Core Principles Integral to the Development of the Patient-Centered Medical Home. America’s Health Insurance Plans, June 18, 2008.
Stawiski, S,. Bavin, S., and Fulton, B. The Impact of Patient Satisfaction on Pay-for-Performance in Medical Practices. South Bend, IN: Press Ganey Associates, June 2008.
Zarubi, K., Reiley, P., and McCarter, B. Putting patients and families at the center of care. Journal of Nursing Administration. 38(6):275-281, June 2008.
Swartz, T. High employee morale leads to high patient satisfaction. Healthcare Marketing Advisor. 9(6):4-5, June 2008.
Consumerism, your call center, and the new consumer. Healthcare Marketing Advisor. 9(6):12-13, June 2008.
Baird, K. Mystery shoppers take the mystery out of the patient experience. HealthLeaders Media, May 28, 2008.
Home Care Pulse Report 2008: Patient Perspectives on American Health Care. South Bend, IN: Press Ganey, May 2008.
Hoy, E. Measuring patient experiences of care. Bulletin of the American College of Surgeons. 93(5):13-16, May 2008.
Calculating and communicating patient financial responsibility. Healthcare Financial Management. 62(5):Insert after 36, 1-8, May 2008.
Cunningham, H., and others. Satisfaction with telephonic interpreters in pediatric care. Journal of the National Medical Association. 100(4):429-434, Apr. 2008.
Rogers, J. Assembling patient-centered medical homes in teaching practices: one strategy. Family Medicine. 40(4):237-240, Apr. 2008.
Johnson, B., and others. Partnering With Patients and Families to Design a Patient-and Family-Centered Health Care System. Bethesda, MD: Institute for Family-Centered Care, Apr. 2008.
Lorenz, H., and others. Transforming care at the bedside. Journal of Nursing Administration. 38(4):194-199, Apr. 2008.
Meyers, S. Take heed how patient and family advisors can improve quality. Trustee. 61(4):14-16, 21-22, Apr. 2008.
Jacoby, R. Informing patients of their rights and responsibilities. Journal of Health Care Compliance. 10(2):53-54, Mar./Apr. 2008.
Dunn, M., Carini, G., and Gilliand, W. The customer-centric physician. Physician Executive. 34(2):18-21, Mar./Apr. 2008.
Kantor, A. A flurry of recent activity puts health literacy in the spotlight. AHIP Coverage. 49(2):40-44, Mar./Apr. 2008.
Ziegenfuss, J. The customer-friendly hospital. H&HN: Hospitals and Health Networks. Mar. 26, 2008.
Steeve, M. Patient-centered service lines. HealthLeaders Media. Web Exclusive. Mar. 19, 2008.
Charmel, P., and Frampton, S. Building the business care for patient-centered care. Healthcare Financial Management. 62(3):80-85, Mar. 2008.
Department focus: quality--is HCAHPS enough? HealthLeaders Magazine. Mar. 2008.
Charmel, P., and Frampton, S. Building the business case for patient-centered care. Healthcare Financial Management. 62(3):80-85, Mar. 2008.
Grant, L., and McMahon, E. The cultural evolution: part three, strategic investments in person-centered care. Provider. 34(3):53-56, Mar. 2008.
Strategies for improving health literacy. Joint Commission Perspectives on Patient Safety. 8(3):8-9, Mar. 2008.
Matiasek, J., and Wynia, M. Reconceptualizing the informed consent process at eight innovative hospitals. Joint Commission on Quality and Patient Safety. 34(3):127-137, Mar. 2008.
Halbesleben, J., and Rathert, C. Linking physician burnout and patient outcomes: exploring the dyadic relationship between physicians and patients. Health Care Management Review. 33(1):29-39, Jan./Mar. 2008.
In focus: are medical homes primary care’s answer? Quality Matters [The Commonwealth Fund]. Jan./Feb. 2008.
Foubister, V. Case study: qualifying as a patient-centered medical home. Quality Matters [The Commonwealth Fund]. Jan./Feb. 2008.
Medical home gains prominence with AAFP oversight. Annals of Family Medicine. 6(1):90-91, Jan./Feb. 2008.
Thompson, R. "Please stop saying 'It's all up to me!" Physician Executive. 34(1):80-82, Jan./Feb. 2008.
Grant, L., and McMahon, E. The cultural evolution: part two, culture change or perish, the business case. Provider. 34(2):31-36, Feb. 2008.
Rubinstein, H. Medical homes: the prescription to save primary care? AHIP Coverage. 49(1):44-47, Jan./Feb. 2008.
Conway, J. Patients and families: powerful new partners for health care and for caregivers. Healthcare Executive. 23(1):60-62, Jan./Feb. 2008.
Grant, L., and McMahon, E. The Cultural evolution: part one, testing new strategies to drive performance. Provider. 34(1):35-39, Jan. 2008.
Rogers, J.C. Assembling patient-centered medical homes: the promise and price of the infrastructure principles. Family Medicine. 40(1):11-12. Jan. 2008.
08 Healthcare Equality Index: Creating a National Standard for Equal Treatment of Gay, Lesbian, Bisexual and Transgender Patients and Their Families. Washington, DC: Human Rights Campaign Foundation; and, San Francisco, CA: Gay and Lesbian Medical Association, 2008.
Hospital Pulse Report 2008. South Bend, IN: Press Ganey, 2008.
The Patient-Centered Medical Home: A Purchaser Guide, Understanding the Model and Taking Action. Washington, DC: Patient-Centered Primary Care Collaborative, 2008.
Leebov, W. Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results. Chicago: American Hospital Association, Health Forum, 2008.
Sidorov, J. The patient-centered medical home for chronic illness: is it ready for prime time? Health Affairs. 27(5):1231-1234, 2008.
Detsy-M., and Etchells, E. Single-patient rooms for safe patient-centered hospitals. Journal of the American Medical Association. 300:954-956, 2008.
Medical Home Reimbursement Models: Funding Patient-Centered Care with Multi-Stakeholder Collaborations. Manasquan, NJ: The Healthcare Intelligence Network, 2008. (W 84.6 M489 2008).
Emergency Department Pulse Report 2008. South Bend. IN: Press Ganey Associates, Inc., 2008.
Spencer, P. The security case for patient and family centered care. Journal of Healthcare Protection Management. 24(2):1-5, 2008.
Frampton, S., and others. Patient Centered Care Improvement Guide. Derby, CT: Planetree Inc, 2008. (WX 162 P98 2008).
Lee, P., and Lansky, D. Making space for disruption: putting patients at the center of health care. Health Affairs. 27(5):1345-1348, 2008.
Pathways for Patient Safety Module One: Working as a Team. Chicago: Health Research & Educational Trust, 2008 ( WX 153 P297 2008).
Pathways for Patient Safety Module Three: Creating Medication Safety. Chicago: Health Research & Educational Trust, 2008 ( WX 153 P297 2008).
Pathways for Patient Safety Module Two: Assessing Where You Stand. Chicago: Health Research & Educational Trust, 2008. ( WX 153 P297 2008).
Peters, G., and Peters, B. Medical Error and Patient Safety Human Factors in Medicine. Boca Raton, FL: Taylor & Francis Group, 2008. (WB 100 P481m 2008).
Online wait times give patients a say in their care. Healthcare Marketing Advisor. Comp. Issue. :1-4, 2008.