Scanning the Headlines: Patient Centeredness (Archive 2009)

Updated on August 5, 2010

Click here for Patient Centeredness latest bibliograhpy

Links to full-text articles are provided where available.
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Patient experience leadership surveyHealthleaders Media.  Nov. 2009.

DeTora, G., and Linkon, N.  The new age of healthcare communications.  Marketing Health Services.  29(3):23-27, Fall 2009.

Scotti, D.J., Harmon, J., and Behson, S.J.  Structural relationships between work environment and service quality perceptions as a function of customer contact intensity: implications for human service strategy.  Journal of Health and Human services Administration.  32(2):195-234, Fall 2009.

Zuckerman, S., and others.  Incremental Cost Estimates for the Patient-Centered Medical Home.  New York:  Commonwealth Fund, Oct. 16, 2009.

Shaw, G.  How experience spurs even lazy, passive patients into actionHealthLeaders Media.  Oct. 14, 2009.

Beckett, M.K., and others.  Outpatient satisfaction: the role of nominal versus perceived communication.  Health Services Research.  44(5, Part I):1735-1749, Oct. 2009.

Patient satisfaction is best practice. ED Management. 21(10):114-115, Oct. 2009.

Nursing best practices can minimize complaints. ED Management. 21(10):115, Oct. 2009.

Sornberger, L. Cleveland Clinic demystifies billing through patient education. Revenue Cycle Strategist. 6(9):4-5, Oct. 2009.

Pawlson G.  The Patient Centered Medical Home: An Opportunity to Improve Patient Care Delivery.  AHRQ Health Care Innovations Exchange, Expert Commentary, Sept. 2, 2009.

Eckert, J. A clear & present measure: take ownership of patient satisfaction. MGMA Connexion. 9(8):52-55, Sept. 2009.

Shaw, G. Patient of the future. HealthLeaders. 12(9):np, Sept. 2009.

Commins, J.  The patient’s role.  HealthLeaders.  12(9):12-13, Sept. 2009.

The patient of the future.  HealthLeaders.  12(9):16-17, 19-22, 24, Sept. 2009.

Eckert, J. A clear & present measure: take ownership of patient satisfaction.  MGMA Connexion. 9(8):52-55, Sept. 2009.

Goldstein, E., and others.  Racial/ethnic differences in patients' perceptions of inpatient care using the HCAHPS surveySage Journals Online.  Aug. 3, 2009.

Diamond, F.  Florida Blue tells folks to step right in, feel at home.  Managed Care.  18(8):58-60, Aug. 2009.

Dolan, G.  Respect for seniors: environmental services and long-term careHealth Facilities Management.  22(8):36-37, Aug. 2009.

Leebov W. Reducing Patient Anxiety, Increasing Satisfaction. Hospitals & Health Networks podcast, July 9, 2009.

Patient Friendly Billing Recommended Practice: Early, Transparent Financial Communications.  Healthcare Financial Management Association, June 14-17, 2009.

Proposed Requirements to Advance Effective Communication, Cultural Competence, and Patient-Centered Care.  Oakbrook Terrace, IL:  Joint Commission, June 8, 2009.

Emergency Department Pulse Report 2009: Patient Perspectives on American Health Care.  South Bend, IN: Press Ganey, June 2009.

Bombard, C. HCAHPS is all about patient satisfaction. Nursing Spectrum. 22(9):24-28, June 2009.

Designed for peace and quiet: Holy Cross Hospital's Seniors emergency center provides calming space. Environment of Care News . 12(6):1-4, June 2009.

Messina, E. J., and others. The relationship between patient satisfaction and inpatient admissions across teaching and nonteaching hospitals. Journal of Healthcare Management. 54(3):177-189, May/June 2009.

Carbine, M.  Mobile devices are the newest frontier as health plans try to engage members in their own health. AIS  May 25, 2009.

Lewis, K.  What “ mystery patients” can do for you. Medical Economics.  May 22, 2009.

Rittenhouse, D. R., and Shortell, S. M. The patient-centered medical home: will it stand the test of health reform? JAMA. 301(19):2038-2040, May 20, 2009.

Berwick, D.   What“ patient-centered “ should mean: confessions of an extremistHealth Affairs.  28 (4): w555-w565, May 19, 2009.

Bacon, C., and Mark B.  Organizational effects on patient satisfaction in hospital medical-surgical units.  JONA. 39(5):220-227, May 2009.

McLaughlin, B., and Lowery, J. Patient communications drive revenue and patient satisfaction.  Revenue Cycle Strategist. :5-7, May 2009.

Bokhour, B., and others.  Improving Methods for Measuring Quality of CareMedical Care Research and Review.  66(2):147-166, Apr. 1, 2009.

Otani, K.  Patient satisfaction:  focusing on "excellent".  Journal of Healthcare Management.  54(2):93-103, Mar./Apr. 2009.

Medical Practice Pulse Report 2009: Patient Perspectives on American Health Care.  South Bend, IN: Press Ganey, Mar. 2009.

Alemi, F., and Hurd, P.  Rethinking satisfaction surveys:  time to next complaint.  Joint Commission on Quality and Patient Safety.  35(3):156-161, Mar. 2009.

Santuzzi, N., and others.  Patient satisfaction:  how do qualitative comments relate to quantitative scores on a satisfaction survey?  Quality Management in Health Care.  18 (1):3-18, Jan./Mar. 2009.

Schall, M., and Wasson, J.  Making high-quality, patient-centered care a reality.  Journal of Ambulatory Care Management.  32(1):3-7, Jan./Mar. 2009.

Baker, N., Crowe, V., and Lewis, A.  Making patient-centered care reliable.  Journal of Ambulatory Care Management.  32(1):8-15, Jan./Mar. 2009.

Sevin, C., and others.  Transforming care teams to provide the best possible patient-centered, collaborative care.  Journal of Ambulatory Care Management.  32(1):24-31, Jan./Mar. 2009.

Tantau, C.  Accessing patient-centered care using the advanced access model.  Journal of Ambulatory Care Management.  32(1):32-43, Jan./Mar. 2009.

Wasson, J., and Baker, N.  Balanced measures for patient-centered care.  Journal of Ambulatory Care Management.  32(1):44-55, Jan./Mar. 2009.

Wasson, J., and Bartels, S.  CARE vital signs supports patient-centered, collaborative care.  Journal of Ambulatory Care Management.  32(1):56-71, Jan./Mar. 2009.

Transforming Health Care Payment and Delivery Systems to Improve Quality and Reduce Costs.  Princeton, NJ:  Robert Wood Johnson Foundation, Feb. 2009.

Meyers, S.  The total picture:  developing a patient experience.  Trustee.  62(2):18-22, Feb. 2009.

Gifford, E.J.  The patients can't wait, and why should they?  Nursing Economics.  27(1):26-33, 60, Jan./Feb. 2009.

Armbruster, R., Begun, J., and Duncan, A.  An in-house learning laboratory for patient-centered innovation.  Journal for Healthcare Quality.  31(1):10-17, Jan./Feb. 2009.

Barry, T., and others.  Participant satisfaction methods and outcomes in Medicaid managed care.  Journal for Healthcare Quality.  31(1):21-29, Jan./Feb. 2009.

Home Care Patient Perspectives on American Health Care. South Bend, IN:  Press Ganey. 2009.

The Joint Commission 2009 Requirements that Support Effective Communication, Cultural Competence, and Patient-Centered Care Hospital Accreditation Program (HAP).  Oakbrook Terrace, IL:  Joint Commission, 2009.

Adamson, G., and Rhodes, S.  Complete Guide to Transforming the Patient Experience.  Marblehead, MA:  HCPro, Inc., 2009.  (WX 160 A221c 2009).

Implementation Guide: Goal 6: Assessing Resident and Family Satisfaction with the Quality of Care.  Washington:  U.S. Department of Health and Human Services, 2009.

Naidu, A. Factors affecting patient satisfaction and healthcare quality. International Journal of Health Care Quality Assurance. 22(4):366-381, 2009.

Gill, L., and White, L.  A critical review of patient satisfaction.  Leadership in Health Services.   22(1):8-19, 2009.

Patient-Centered Care: Improvement Guide.  Derby, CT:  Planetree, 2009.

Patient experience leadership survey. Marblehead, MA: HealthLeaders Media, 2009.

Frampton, S., and  Charmel, P., editors.  Putting Patients First, Best Practices in Patient-Centered Care.  San Francisco, CA: Jossey-Bass, 2009. (W 84.5 P993 2009).

Meaningful Connections: A Resource Guide for Using Health IT to Support the Patient Centered Medical Home.  Washington:  Patient-Centered Primary Care Collaborative, 2009.

National Healthcare Quality Report.  Rockville, MD : Agency for Healthcare Research & Quality, 2009.

Pulse Report 2009. Hospital: Patient Perspectives on American Health Care.  South Bend, IN:  Press Ganey, 2009.

Patients as Partners in the Infection Prevention and Control Process.  Oakbrook Terrace, IL:  Joint Commissions Resources, 2009.  (WC 195 P298 2009). 

Putting the Care in Health Care.  Improving the Patient Experience.  Oakbrook Terrace, IL:  Joint Commission Resources, 2009.  (W 84.7 P88 2009).


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