Scanning the Headlines: Patient Centeredness (Archive) 2015-2014
Updated on June 28, 2016
Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.
Brewer, B., and Watson, J. (2015, Dec. 28). Evaluation of Authentic Human Caring Professional Practices [Watson Caritas Patient Score]. Journal of Nursing Administration. [Epub ahead of print]. Retrieved from: http://journals.lww.com/jonajournal/Abstract/publishahead/Evaluation_of_Authentic_Human_Caring_Professional.99971.aspx
Dahlborg, T. (2015, Dec. 10). Patient experience vs. patient care: Healthcare isn't Disney World. Hospital Impact. Retrieved from: http://www.hospitalimpact.org/index.php/2015/12/10/title_147
(2015, Dec. 7). Best practices for computer use in the exam room. Health Data Management. Retrieved from: http://www.healthdatamanagement.com/news/Best-Practices-for-Patient-Exam-Room-Computer-Use-51674-1.html
Butcher, L. (2015, Dec. 1). How health systems use alternatives to surveys to determine patient satisfaction. H&HN. Retrieved from: http://www.hhnmag.com/articles/6762-how-health-systems-use-alternatives-to-surveys-to-determine-patient-satisfaction
(2015, Dec.). Patient and Family Engagement Resource Compendium. Chicago: Health Research & Educational Trust (HRET). Retrieved from: http://www.hpoe.org/Reports-HPOE/2015/pfe-compendium.pdf
Aiello, M. (2015, Nov. 4). Leveraging twitter for insights on patient experience. HealthLeaders Media. Retrieved from: http://healthleadersmedia.com/content/MAR-322368/Leveraging-Twitter-for-Insights-on-Patient-Experience
(2015, Nov.). Geisinger Pilots Patient Experience 'Warranty' for Select Surgeries. Danville, PA: Geisinger Health System. Retrieved from: http://www.geisinger.org/pages/newsroom/articles/ProvenExperience.html
Pecci, A. (2015, Oct 26). 6 ways to torpedo patient satisfaction scores. HealthLeaders Media. Retrieved from: http://healthleadersmedia.com/content.cfm?topic=QUA&content_id=322025
Hawkins, J., Brownstein, J., and Tuli, G. (2015, Oct. 13). Measuring patient-perceived quality of care in US hospitals using Twitter. BMJ Quality & Safety. Retrieved from: http://qualitysafety.bmj.com/content/early/2015/10/07/bmjqs-2015-004309.full.pdf+html
Commins, J. (2015, Oct. 7). Outmoded hospital policies create hungry, sleep-deprived patients. HealthLeaders Media. Retrieved from: http://healthleadersmedia.com/content.cfm?topic=COM&content_id=321423
Ye, G., Rosen, P., Collins, B., and Lawless, S. (2015, Oct. 6). One size does not fit all. American Journal of Medical Quality. Retrieved from: http://ajm.sagepub.com/content/early/2015/10/01/1062860615607989.abstract
Betbeze, P. (2015, Oct.). HCAHPS: Making a difference while there’s still time. HealthLeaders, 18(8), 30-33. http://healthleadersmedia.com/content/MAG-321550/HCAHPS-Making-a-Difference-While-Theres-Still-Time
Clarke, R., Hackbarth, A.S., Saigal, C., and others. (2015, Oct.). Building the infrastructure for value at UCLA: Engaging clinical and developing patient0-centric measurement. Academic Medicine, 90(10), 1368-1372.
Carlson, B. (2015, Sept.-Oct.). The rise of the chief experience officer. PLJ. Physician Leadership Journal, 2(5), 16-21.
Toomey, S., Zaslavsky, A., Elliott, M., Gallagher, P., and others. (2015, Aug. 1). Special Article: The Development of a Pediatric Inpatient Experience of Care Measure: Child HCAHPS®. Pediatrics. 136(2):360-369. Retrieved from: https://cahps.ahrq.gov/surveys-guidance/hospital/about/child_hp_survey.html
Fitzsimons, P.S., Sanchez, T., and others. (2015, Aug.). Creating a 27/7 model for patient-family-centered care. Nurse Leader, 13(4), 56-60.
Carrus, B., Coordina, J., Gretz, W., and Neher, K.(2015, Aug.). Measuring the Patient Experience: Lessons from Other Industries. Chicago: McKinsey & Company. Retrieved from: http://healthcare.mckinsey.com/sites/default/files/Measuring-the-patient-experience-final.pdf
Fellows, J. (2015, July-Aug.). Meeting the challenge of patient engagement. HealthLeaders, 18(6), 12-16, 19-26.
Stanowski, A.C., Kimpson, K., and White, A. (2015, July-Aug.). Pay for performance: Are hospitals becoming more efficient in improving their patient experience? Journal of Healthcare Management, 60(4), 268-286.
May, E.L. (2015, July-Aug.). Diagnosing the patient experience. Healthcare Executive, 30(4), 20-22, 24-28, 30.
Wagner, K. (2015, July-Aug.). Putting patients at the center of care. Healthcare Executive, 30(4), 10-12, 14-16, 18-19.
Duke, C., Lynch, W., Smith, B., Winstanley, J. (2015, June 23). Validity of a new patient engagement measure: The altarum consumer engagement (ACE) measure™. Ann Arbor, MI: Altarum Institute. Retrieved from: http://link.springer.com/article/10.1007%2Fs40271-015-0131-2
Herrin, J., Harris, K., Kenward, K., Hines, S., Joshi, M., and Frosch, D. (2015, June 16). Patient and family engagement: a survey of US hospital practices. BMJ Quality & Safety. Retrieved from: http://qualitysafety.bmj.com/content/early/2015/06/16/bmjqs-2015-004006.full.pdf+html
Mayer, T. (2015, May-June). Creating a culture of customer service. Healthcare Executive, 30(3), 58, 60-61.
Otani, K., Shen, Y., and others. (2015, May-June). The impact of self-rated health status on patient satisfaction integration process. Journal of Healthcare Management, 60(3), 205-219.
Tersigni, A. (2015, May). Patient-centered care isn’t good enough. H&HN. Hospitals & Health Networks, 89(5), 30-31. http://www.hhnmag.com/Magazine/2015/May/interview_tersigni_ascension
(2015, May). 2014 National healthcare quality and disparities report: chartbook on person- and family-centered care. Rockville, MD: Agency for Healthcare Research and Quality. Retrieved from: http://www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/personcentered/index.html
Kaufman, K. (2015, Apr. 28). Whom does health care serve: Patients, consumers or people? H&HN. Retrieved from: http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2015/April/patients-consumers-people-health-care-serve-article-kaufman
Karazivan, P., Dumez, V., and others. (2015, April). The patient-as-partner approach in health care: a conceptual framework for a necessary transition. Academic Medicine, 90(4), 437-441.
Evans, M. (2015, March 30). Demand grows for care coordinators. Modern Healthcare, 45(13), 16-18.
Chiarchiaro, J., Arnold, R., and White, D. (2015, Mar 17). Reenigineering advance care planning to create scalable, patient- and family-centered interventions. Journal of American Medical Association (JAMA). 313(11):1103-1104. Retrieved from: http://jama.jamanetwork.com/article.aspx?articleID=2203806&utm_source=Silverchair%20Information%20Systems&utm_medium=email&utm_campaign=MASTER%3AJAMALatestIssueTOCNotification03%2F17%2F2015
Rau, J. (2015, Mar. 10). Hundreds of hospitals struggle to improve patient satisfaction. Kaiser Health News. Retrieved from: http://kaiserhealthnews.org/news/hundreds-of-hospitals-struggle-to-improve-patient-satisfaction/
(2015, Mar. 2). 2015 National Impact Assessment of the Centers for Medicare & Medicaid Services (CMS) Quality Measures Report. Baltimore: Centers for Medicare & Medicaid Services (CMS). Retrieved from: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityMeasures/Downloads/2015-National-Impact-Assessment-Report.pdf
Davis, D.L., Mulligan, M.E., and others. (2015, Jan.-Mar.). Patient-centered care in diagnostic radiology: lessons learned from patient interviews prior to musculoskeletal magnetic resonance imaging. Quality Management in Health Care, 24(1), 38-44.
Kolata, G. (2015, Feb. 17). Doctors strive to do less harm by inattentive care. The New York Times. Retrieved from: http://www.nytimes.com/2015/02/18/health/doctors-strive-to-do-less-harm-by-inattentive-care.html
Morrison, I. (2015, Jan. 6). The American health care consumer. H&HN Daily. Retrieved from: http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2015/January/morrison_consumerism_obamacare
Weber, E.J. (2015, Jan.). Practicing what we teach: in order to teach patient-centered care, we need to deliver it. Academic Medicine, 90(1), 14-15.
(2015, Jan.). The Path to a People-Centered Health System. Boston, MA: Community Catalyst. Retrieved from: http://www.communitycatalyst.org/resources/publications/document/Next-Generation-HST-Report.pdf
Gasparini, R., Champagne, M., and Stephany, A. (2015, Jan.). JONA. Journal of Nursing Administration;45(1), 28-34.
Kaplan, G., Hamilton Lopez, M., and McGinnis, J., editors. (2015). Transforming Health Care Scheduling and Access: Getting to Now. Washington: National Academies Press. Retrieved from: http://www.nap.edu/catalog/20220/transforming-health-care-scheduling-and-access-getting-to-now
(2015). The CAHPS Child Hospital Survey. Washington: U.S. Department of Health & Human Services. Retrieved from: https://cahps.ahrq.gov/surveys-guidance/hospital/about/child_hp_survey.html
Kosowsky, J. (2015). Insight: The Effect and Impact Scribes Can Have on Patient Experience. Pensacola, FL: Studer Group. Retrieved from: https://az414866.vo.msecnd.net/cmsroot/studergroup/media/studergroup/pages/resources/news-media/insight-tools/insight_effectimpactscribespatientexperience.pdf
(2015). Outstanding Patient Experience Award™ Recipients 2015. Denver, CO: Healthgrades. Retrieved from: http://www.healthgrades.com/quality/outstanding-patient-experience-award-recipients-2015
(2015). Asking the Right Questions to Improve Patient Experience and Safety. Denver, CO: Healthgrades. Retrieved from: http://www.healthgrades.com/quality/2015-patient-safety-and-experience-asking-the-right-questions-to-improve-patient-experience-and-safety
Day, M.S., Hutzler, L.H., Karia, R., Vangsness, K., Setia, N., and Bosco, J.A., III. (2014, Dec.). Hospital-acquired conditions after orthopedic surgery do not affect patient satisfaction scores. Journal for Healthcare Quality. 36(6), 33-40.
Lee, T.H. (2014, Dec.). Why patient loyalty matters: and how to enhance it. HFM. Healthcare Financial Management. 68(12), 68-72.
McLarigan, L., Mader, D., Larabie, S.E., Gokey, L., and Leitsch, M. (2014, Dec.) Why not a patient care bundle? Improving patient and family satisfaction by bundling evidence-based best practices at the bedside. Nurse Leader, 12(6), 45-48.
Stempniak, M. (2014, Dec.). Engaging the community to improve care. H&HN. Hospitals & Health Networks;88(12), 42-45.
Stempniak, M. (2014, Nov.-Dec.). Patients as planning partners: hospitals that bring consumers into decision-making see big benefits. Trustee, 67(10),15-16, 21-22.
Aiello, M. (2014, Nov. 19). No employee satisfaction, no patient-centered culture. HealthLeaders Media. Retrieved from: http://www.healthleadersmedia.com/content/MAR-310472/No-Employee-Satisfaction-No-PatientCentered-Culture
Covert, M.H. (2014, Fall). The hospital of the future: The vision, the journey, the reality. Frontiers of Health Services Management, 31(1), 18-30.
Menefee, K.S. (2014, Nov.). The Menefee model for patient-focused interdisciplinary team collaboration. JONA. Journal of Nursing Administration. 44(11), 598-605.
Scott-Spaulding, M. (2014, Nov.). Customer service excellence: How ES can create positive patient experiences. Health Facilities Management, 27(11), 44-46.
Commins, J. (2014, October 1). 'Drive-by-doctoring' schemes stick patients with debt. HealthLeaders Media. Retrieved from http://www.healthleadersmedia.com/content/COM-308948/DrivebyDoctoring-Schemes-Stick-Patients-with-Debt
McClelland, L.E., and Vogus, T.J. (2014, Oct.). Compassion practices and HCAHPS: does rewarding and supporting workplace compassion influence patient perceptions? HSR. Health Services Research, 49(5),1670-1683.
Schaffrinna, M. (2014, Oct.). Examining patient engagement. HealthLeaders, 17(8), 8, 10.
Hidinger, Z, and Nelson, K. (2014, Oct). The Impact of Organizational Culture Training on Patient-Provider Communication: Methodist Le Bonheur Healthcare . Beryl Institute. Retrived from: http://c.ymcdn.com/sites/theberylinstitute.site-ym.com/resource/resmgr/Grant_Program_Papers/Culture_Training.pdf
Johns Hopkins names first patient experience officer. (2014, Sept. 22). Modern Healthcare, 44(38), 32.
McKinney, M. (2014, Sept. 15). Engaging patients at Intermountain. Modern Healthcare, 44(37), 27.
Wyatt, R. Teach a Patient to Fish - Part 1 of a series on patient engagement. Joint Commission Physician Blog, Sept. 3, 2014. http://www.jointcommission.org/jc_physician_blog/teach_a_patient_to_fish_-_part_1_of_a_series_on_patient_engagement/
Consolver, P., and Phillips, S. (2014, Sept.). Enhancing the revenue cycle experience for patients. HFM. Healthcare Financial Management, 68(9), 72-74, 76, 78.
Ferenc, J. (2014, Sept.) Quest for quiet leads to a patient kit that’s making some noise. Health Facilities Management, 27(9), 7.
What do we mean by ‘patient engagement’? (2014, Sept.). Managed Care, 23(9), 15.
Stempniak, M. (2014, Sept.). Treating the patient’s voice as a strategic imperative. H&HN. Hospitals & Health Networks, 88(9), 38-40, 42.
Mastro, K.A., Flynn, L., and Preuster, C. (2014, September). Patient- and family-centered care: a call to action for new knowledge and innovation. JONA. The Journal of Nursing Administration. 44(9):446-451.
Hopkins, D. (2014, September). Can we agree on the patient experience never event? Association for Patient Experience e-Newsletter. Retrieved from http://www.patient-experience.org/Resources/Newsletter/Newsletters/Articles/September-2014/Can-we-agree-on-the-Patient-Experience-Never-Event.aspx
Patient safety, satisfaction rise to top of priority list. (2014, September). OR Manager, 30(9), 11-13, 15.
Weinick, R.M., Quigley, D.D., and others. (2014, September). Use of CAHPS patient experience surveys to assess the impact of health care innovations. The Joint Commission Journal on Quality and Patient Safety. 40(9), 418-427.
Manas, J. Should patients be accountable for poor health choices? Managed Healthcare Executive. Aug. 4, 2014. http://managedhealthcareexecutive.modernmedicine.com/managed-healthcare-executive/news/should-patients-be-accountable-poor-health-choices
Patient Experience Transformation: Engaged Patients, Measurable Standards. HealthLeaders Media. Aug. 2014. http://content.hcpro.com/pdf/content/307052.pdf
Marino, P. The powerful voice of the consumer. Spectrum:4-5, July-Aug. 2014.
Letourneau, R. (2014, July-August). Better HCAHPS scores protect revenue. HealthLeaders. 17(6),60, 62-63.
Zeis, M. (2014, July-August). Connecting patient engagement and patient experience. HealthLeaders. 17(6), 30-34.
Reducing temperature variations for patient rooms. Inside ASHE:55-56, Summer 2014.
Kenney, L. HCAHPS, patient experience, and ACA. Inside ASHE:30, 32-33, Summer 2014.
Mohammed, K., and others. Creating a Patient-Centered Health Care Delivery System: A Systematic Review of Health Care Quality From the Patient Perspective. American Journal of Medical Quality, first published online, July 31, 2014. http://ajm.sagepub.com/content/early/2014/07/30/1062860614545124.abstract
Reilly, B. Don't learn on me - are teaching hospitals patient-centered? New England Journal of Medicine. 371:293-295, July 24, 2014. http://www.nejm.org/doi/full/10.1056/NEJMp1405709
Herman, G., and Biddulph-Krentar, B. The quiet hospital; Inspira Health Network is using communications technology to reduce noise and boost patient satisfaction. H&HN Daily, July 15, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2014/Jul/071514-herman-patient-statisfaction-technology
Price, R., and others. Examining the role of patient experience surveys in measuring health care quality. Medical Care Research and Review. July 15, 2014. http://mcr.sagepub.com/content/early/2014/07/11/1077558714541480
Keckley, P. Time to get serious about patient satisfaction. H&HN. July 7, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2014/Jul/070714-keckley-HCAHPS-patient-satisfaction
Manary, M., and others. Organizational Characteristics and Patient Experiences With Hospital Care: A Survey Study of Hospital Chief Patient Experience Officers. American Journal of Medical Quality, first published online June 20, 2014. http://ajm.sagepub.com/content/early/2014/06/20/1062860614539994.abstract
Rafferty, M.O., and Grey, K. (2014, June). Beyond patient experience surveys: leveraging social media to glean patient feedback. Nurse Leader, 12(3), 31-35.
Carlin, C.S. Patient loyalty in a mature IDS market: is population health management worth it? Health Services Research. 49(3):1011-1033, June 2014.
Interview: In conversation with…Dave deBronkhart (“e-Patient Dave”). Web M&M [Agency for Healthcare Research and Quality], June 2014. http://webmm.ahrq.gov/perspective.aspx?perspectiveId=159
Kurusz, P. (2014, May-June). Matrix connects Catholic principles to patient experience. Health Progress, 95(3), 41-43.
Minnigh, T. (2014, May-June). Patient satisfaction and quality in bedside imaging. Radiology Management, 36(3), 9-10.
Cahnman, S. Designing for the patient experience. Healthcare Design. May 28, 2014. http://www.healthcaredesignmagazine.com/print/article/designing-patient-experience
Rickert, J. Measuring patient satisfaction: A bridge between patient and physician perceptions of care. Health Affairs. May 9, 2014. http://healthaffairs.org/blog/2014/05/09/measuring-patient-satisfaction-a-bridge-between-patient-and-physician-perceptions-of-care/
Stein, S., and others. Patients’ Perceptions of Care Are Associated With Quality of Hospital Care: A Survey of 4605 Hospitals. American Journal of Medical Quality, first published on Apr. 16, 2014. http://ajm.sagepub.com/content/early/2014/04/15/1062860614530773.abstract
Nolan, C. Patients at the center. Trustee. 67(4):34-35, Apr. 2014.
Paciotti, B., Roberts, K.E., and others. Physician attitudes toward family-activity medical emergency teams for hospitalized children. The Joint Commission Journal on Quality and Patient Safety. 40(4):187-192, Apr. 2014.
Messinger, B. Content is king and connections are queen but patient experiences rule. Marketing Health Services. 34(1):20-23, Spring 2014.
Mosher, D. (2014, Spring). A framework for patient-centered care coordination. Healthcare Management Forum, 27(15), S37-S40.
Cretella, G., and Nicholas, W.M. (2014, March-April). Digital radiography and accountable care. Radiology Management, 36(2), 32-36.
Cheney, C. Payers detail strategies that drive consumer satisfaction. HealthLeaders Media. Mar. 13, 2014. http://www.healthleadersmedia.com/page-1/HEP-301903/Payers-Detail-Strategies-That-Drive-Consumer-Satisfaction
NPSF Lucian Leape Institute Roundtable on Consumer Engagement in Patient Safety. Safety Is Personal: Partnering With Patients and Families for the Safest Care. Boston, MA: National Patient Safety Foundation; Mar. 2014. http://www.npsf.org/about-us/lucian-leape-institute-at-npsf/lli-reports-and-statements/safety-is-personal-partnering-with-patients-and-families-for-the-safest-care/
Dempsey, C., Reilly, B., and Buhlman, N. Improving the patient experience. JONA. The Journal of Nursing Administration;44(3):142-151, Mar. 2014.
Letcher, D.C., and Nelson, M.L. Creating a culture of caring: a partnership bundle. JONA. The Journal of Nursing Administration;44(3):175-186, Mar. 2014.
Mathias, J. Rounding tool off to a good start in improving patient satisfaction. OR Manager;30(3):1, 6, 8-9, Mar. 2014.
Alemi, F, and Jasper, H. An alternative to satisfaction surveys: let the patients talk. Quality Management in Health Care;23(1):10-19, Jan.-Mar. 2014.
Quality Field Notes: Engaging Patients Improves Health and Health Care. Robert Wood Johnson Foundation, Feb. 28, 2014. http://www.rwjf.org/en/research-publications/find-rwjf-research/2014/02/quality-field-notes--engaging-patients-improves-health-and-healt.html
Your not-so-secret weapon to transform care. H&HN. Feb. 11, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Magazine/2014/Feb/fea-patient-engagement
Cherry, A. Why patient experience is so important. The Journal of Healthcare Contracting. 11(1):46, Feb. 2014.
Huppertz, J.W., and Smith, R. The value of patients’ handwritten comments on HCAHPS surveys. Journal of Healthcare Management;59(1):31-48, Jan.-Feb. 2014.
Wolf, J. Patient experience about much more than smiles. Jan. 22, 2014. http://www.hospitalimpact.org/index.php/2014/01/22/patient_experience_smiles
Frampton, S. Sharing the treatment decisions. H&HN Daily. Jan. 16, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2014/Jan/011614-frampton-planetree&utm_source=Daily&utm_medium=email&utm_campaign=general
Prospering by standardizing processes and improving the patient experience. (2014, January 13). Modern Healthcare. 44(2), 28-29.
Clark, C. NFP groups release CA patient experience rankings. HealthLeaders Media. Jan. 9, 2014. http://www.healthleadersmedia.com/content/QUA-299811/NFP-Groups-Releases-CA-Patient-Experience-Rankings
Walker, J., and others. The road toward fully transparent medical records. New England Journal of Medicine. 370:6-8, Jan. 2, 2014. http://www.nejm.org/doi/full/10.1056/NEJMp1310132
Main, T., and Slywotzky, A. (2014). The Patient-to-Consumer Revolution. Chicago: Oliver Wyman. http://www.aha.org/content/14/14wyman-pttoconsumerrevol.pdf