Scanning the Headlines: Patient Centeredness (Archive 2010-2011)


Updated on October 23, 2012

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Wright, D.W.  Patient-centered care delivery: a top priority in new hospital construction.  FacilityCare.  16(8):12-13, Nov.-Dec. 2011.  http://www.mydigitalpublication.com/publication/?i=93342

Donovan, P.  Mini Medical Homes Open Door to Disease-Based Patient-Centered Care.  Wall Township, NJ:  Healthcare Intelligence Network.  Nov. 22, 2011.  http://hin.com/blog/2011/11/22/mini-medical-homes-disease-specific-patient-centered-care/

Bertka, K.  Patient engagement's critical role in post-reform success:  6 steps to improve patient centeredness.  Becker's Hospital Review.  Nov. 21, 2011.  http://www.beckershospitalreview.com/hospital-management-adminstration/patient-engagements-critical-role-in-post-reform-success-6-steps-to-improve-patient-centeredness.html

Bush, H.  As HCAHPS Era Looms, two distinct strategies emerge.  H&HN.  Oct. 3, 2011.  http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=3640006228

Wild, D.M.G., and others.  Who’s behind an HCAHPS score?  The Joint Commission Journal on Quality and Patient Safety;37(10):461-468, Oct. 2011.

Ku, L., and others.  Transforming Community Health Centers Into Patient-Centered Medical Homes:  The Role of Payment Reform.  New York:  The Commonwealth Fund, Sept. 2011.  http://www.commonwealthfund.org/~/media/Files/Publications/Fund%20Report/2011/Sep/1548_Ku_transforming_community_hlt_ctrs_PCMHs_final.pdf

Klein, S.  The Veterans Health Administration:  Implementing Patient-Centered Medical Homes in the Nation's Largest Integrated Delivery System.  New York:  Commonwealth Fund, Sept. 2011.  http://www.commonwealthfund.org/~/media/Files/Publications/Case%20Study/2011/Sep/1537_Klein_veterans_hlt_admin_case%20study.pdf

Berenson, R., Devers, K., and Burton, R.  What is a Medical Home?  Princeton, NJ:  Robert Wood Johnson Foundation.  Aug. 2011.  http://www.urban.org/uploadedpdf/412373-will-patient-centered-medical-home-transform-delivery-health-care.pdf

Berenson, R., Devers, K., and Burton, R.  Will the patient-centered medical home transform the delivery of health care?  Princeton, NJ:  Robert Wood Johnson Foundation, Aug. 2011.  http://www.rwjf.org/files/research/20110805quickstrikepaper.pdf

Martino, S., and others.  Depression and the Health Care Experiences of Medicare Beneficiaries.  Health Services Research.  46(5):22, July 15, 2011.   http://www.rand.org/pubs/external_publications/EP201100152.html

Clark, C.  15 HACHPS buzzwords every provider should.  HealthLeaders Media, July 11, 2011.  http://www.healthleadersmedia.com/content/PHY-268393/15-HCAHPs-Buzzwords-Every-Provider-Should-Know

Shaw, G.  Disney applies technology to improve patient experience.  HealthLeaders Media, July 11, 2011.  http://www.healthleadersmedia.com/content/TEC-268394/Disney-Applies-Technology-to-Improve-Patient-Experience

Minich-Pourshadi, K.  How optimizing nurses' roles leads to better patient-centered care.  HealthLeaders Media, July 11, 2011.  http://www.healthleadersmedia.com/content/FIN-268427/How-Optimizing-Nurses-Roles-Leads-to-Better-PatientCentered-Care

Bush, H.  Making loyal customers out of a new generation of patients.  H&HN. June 6, 2011.  http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=2990009432

Rittenhouse, D., and others.  Small and medium-size physician practices use few patient-centered medical home processes.  Health Affairs.  30(6):1-11, June 2011.  http://content.healthaffairs.org/content/early/2011/06/28/hlthaff.2010.1210.abstract

Thielst, C.B.  Using social media to engage patients.  Healthcare Executive;26(3):66, 68-70, May/June 2011. 

Barry, M.J.  Shared decision making: informing and involving patients to do the right thing in health care.  Journal of Ambulatory Care Management;35(2):90-98, Apr.-June 2011.

Coulter, A.  Patient engagement: what works?  Journal of Ambulatory Care Management;35(2):80-89, Apr.-June 2011.

Hibbard, J., and Lorig, K.  The Dos and don’ts of patient engagement in busy office practices.  Journal of Ambulatory Care Management;35(2):129-132, Apr.-June 2011.

Hsu, C., and others.  Spreading a patient-centered medical home redesign: a case study.  Journal of Ambulatory Care Management;35(2):99-108, Apr.-June 2011.

Osborn, R., and Squires, D.  International perspectives on patient engagement: results from the 2011 Commonwealth Fund Survey.  Journal of Ambulatory Care Management;35(2):118-128, Apr.-June 2011.

Wasson, J.H., and others.  The medium is the (health) measure: patient engagement using personal technologies.  Journal of Ambulatory Care Management;35(2):109-117, Apr.-June 2011.

Zuckerman, K.E., and others.  Patient experience of care in the safety net: current efforts and challenges.  Journal of Ambulatory Care Management;35(2):138-148, Apr.-June 2011.

Meyers, D., Quinn, M., anc Clancy, C.  Health Information Technology:  Turning the Patient-Centered Medical Home From Concept to Reality.  Rockville, MD:  Agency for Healthcare Research and Quality, June 2011.  http://www.ahrq.gov/news/commentaries/comhitpcmh.htm

Patient-friendly practices from 2011 HFMA MAP award winners.  Healthcare Financial Management.  May 16, 2011.  http://www.hfma.org/Publications/E-Bulletins/Patient-Friendly-Billing/Archives/2011/May/Patient-Friendly-Practices-from-2011-HFMA-MAP-Award-Winners/

Transforming Social Care:  Sustaining Person-Centred Support.  York, UK, May 2011.  http://www.jrf.org.uk/sites/files/jrf/social-care-personal-support-summary.pdf

Burton, R., Devers, K., and Berenson, R.  Patient-Centered Medical Home Recognition Tools: A Comparison of Ten Surveys' Content and Operational Details.  Washington:  Urban Institute, May 2011.  Patient-centered medical home recognition tools : a comparison of ten surveys' content and operational details

Guastello, S.  Raising the bar on quality.  Provider;37(5):35-36, 38, May 2011.  http://www.ahcancal.org/News/publication/Pages/default.aspx

The Consumer Platform for Health IT.  Advancing Patient and Family Engagement Through Technology.  May 2011.  http://www.nationalpartnership.org/site/DocServer/CPeH_Platform_for_Health_IT_Final_5.6.2011.pdf

Commins, J.  How sparking employee engagement can elevate patient satisfaction.  HealthLeaders Media.  Apr. 14, 2011.  http://www.healthleadersmedia.com/content/MAG-264892/How-Sparking-Employee-Engagement-Can-Elevate-Patient-Satisfaction##

The Beryl Institute. The State of Patient Experience in American Hospitals. April 13, 2011. http://www.theberylinstitute.org/resource/resmgr/benchmarking_study/2011_pe_benchmarking.pdf

'All I wanted to know:  Is mom still alive?  H&HN.  Mar. 7, 2011.  http://hhndailynews.blogspot.com/2011/03/all-i-wanted-to-know-is-mom-still-alive.html

2010 National Healthcare Quality Report.  Rockville, MD:  Agency for Healthcare Research and Quality.  Feb. 2011.  http://www.ahrq.gov/qual/nhqr10/nhqr10.pdf

Partnering With Patients and Families to Enhance Safety and Quality.  A Mini Toolkit.  Bethesda, MD:  Institute for Patient- and Family-Centered Care.  Feb. 2011.  http://www.ipfcc.org/tools/Patient-Safety-Toolkit-04.pdf

Krist, A.H., and Woolf, S.  A vision patient-centered health information systems.  The Journal of the American Medical Association.   305 (4) : 329-423, Jan. 26, 2011.  http://jama.ama-assn.org/content/305/3/300

Clark, C.  How grumpy patients can cost hospitals big bucks.  HealthLeaders Media.  Jan. 20, 2011.  http://www.healthleadersmedia.com/page-1/QUA-261606/How-Grumpy-Patients-Can-Cost-Hospitals-Big-Bucks

MacDavitt, K., Cieplinski, J.A., and, Walker, V.  Implementing small tests of change to improve patient satisfaction.  Journal of Nursing Administration;41(1):5-9, Jan. 2011.

DiGioia III, A., and, Greenhouse, P.K.  Patient and family shadowing: creating urgency for change.  Journal of Nursing Administration;41(1):23-28, Jan. 2011.

MacDavitt, K., Cieplinski, J.A., and, Walker, V.  Implementing small tests of change to improve patient satisfaction.  Journal of Nursing Administration;41(1):5-9, Jan. 2011.

DiGioia III, A., and, Greenhouse, P.K.  Patient and family shadowing: creating urgency for change.  Journal of Nursing Administration;41(1):23-28, Jan. 2011.

The Patient Centered Medical Home - 2011 Status and Needs Study.  Englewood, CO:  Medical Group Management Association (MGMA), 2011.  http://www.mgma.com/store/productdetails.aspx?id=1366844

Patlak, M., and others.  Patient-centered cancer treatment planning:  Improving the quality of oncology care:  Workshop summary.   The National Academies Press, 2011.  http://books.nap.edu/catalog.php?record_id=13155&utm_medium=etmail&utm_source=National%20Academies%20Press&utm_campaign=NAP+mail+new+8.23.11&utm_content=Downloader&utm_term

Cole, N., and Tjiong, L.  The Impact of Nurse Education and Ambient Noise Generators in Reducing Noise and Improving Patient Satisfaction in a Critical Care Unit.  Plano, TX:  The Beryl Institute, 2011.  https://theberylinstitute.site-ym.com/resource/resmgr/grant_program_papers/2010grantpaper-hearthospbayl.pdf

Patient Satisfaction Tip Book Improving Patient Perceptions.  Washington:  Center for Practice Improvement and Innovation, 2011.  http://www.acponline.org/running_practice/quality_improvement/satisfaction_surveys/ps_tipbook.pdf

Dickson, G., and Phillippon, D.  Leading patient-centred change in the Swedish health system: lessons from the 2009 Sweden study tour.  Healthcare Management Forum.  22(4):56-58, Winter 2010.

French, J., and McGahan, C.  Measuring patient satisfaction with radiation therapy service delivery.  Healthcare Management Forum.  22(4):40-50, Winter 2010.

Packer-Tursman, J.  Surveys show that patient privacy is a growing factor as a driver of hospital patient satisfaction.  AIS Health.com.  Dec. 13, 2010.  http://www.aishealth.com/Bnow/hbd121310.html

Herington, D. An unexpected turn: lessons learned about patient advocacy when a family member is hospitalized during vacation. Medical Economics.  87(22): 56-59, Nov. 19, 2010. http://digital.modernmedicine.com/nxtbooks/advanstar/medec_20101119/#/58

Conway, P.H.  How the Recovery Act’s Federal Coordinating Council paved the way for the Patient-Centered Outcomes Research Institute.  Health Affairs;29(11):2091-2097, Nov. 2010.

Elliott, M.N., and others.  Hospital survey shows improvements in patient experience.  Health Affairs;29(11):2061-2067, Nov. 2010.  http://content.healthaffairs.org/cgi/content/abstract/29/11/2061

Mullins, C.D., Onukwugha, E., Cooke, J.L., and others.  The potential impact of comparative effectiveness research on the health of minority populations.  Health Affairs;29(11):2098-2104, Nov. 2010.

Meterko, M., and others.  Mortality among patients with acute myocardial infarction: the influences of patient-centered care and evidence-based medicine.  Health Services Research, 45(5, Part I):1188-1204, Oct. 2010.

Aiello, M.  Invest in interactive media to enhance patient experience.  HealthLeaders Media.  Sept. 29, 2010.  http://www.healthleadersmedia.com/content/MAR-257094/Invest-in-Interactive-Media-to-Enhance-Patient-Experience

Simmons, J.  A 'blue button' for health data.  HealthLeaders Media.  Sept. 2, 2010.  http://www.healthleadersmedia.com/content/QUA-255975/A-Blue-Button-for-Health-Data

Cornue, C. Revelations: The view from the other side of a patient care experienceHospitalImpact.org, Aug. 4, 2010.

Commins, J.  ED interpreters improve physician, patient satisfaction.  HealthLeaders Media, Aug. 2, 2010.

Markle Work Group on Consumer Engagement. The download capability: health information…at the click of a button. Markle Foundation Policy Brief, Aug. 2010.  http://www.markle.org/downloadable_assets/20100831_dlcapability_pb.pdf

Markle Work Group on Consumer Engagement. The download capability: common framework for networked personal health information, policies in practice. New York: Markle Foundation, Aug. 2010. http://www.markle.org/downloadable_assets/20100831_dlcapability.pdf

Taylor, J., and Rutherford, P. The pursuit of genuine partnerships with patients and family members: the challenge and opportunity for executive leaders. Frontiers of Health Services Management. 26(4):3-14, Summer 2010.

Steiger, N. J., and Balog, A. Realizing patient-centered care: putting patients in the center, not the middle. Frontiers of Health Services Management. 26(4):15-25, Summer 2010.

Charmel, P. A. Defining and evaluating excellence in patient-centered care. Frontiers of Health Services Management. 26(4):27-34, Summer 2010.

Cliff, B. The leadership journey of patient-centered care. Frontiers of Health Services Management. 26(4):35-39, Summer 2010.

Zeroing in on the Patient Experience: Views and Voices from the Frontlines. Bedford, TX: The Beryl Institute, July 2010.

Levinson , W., Lesser, C. S., and Epstein, R. M. Developing physician communication skills for patient-centered care. Health Affairs (Millwood). 29(7):1310-8, July 2010.

McCarthy, D., and  Klein, S.  The Triple Aim Journey: Improving Population Health and Patients' Experience of Care, While Reducing Costs.  New York:  Commonwealth Fund, July 2010.

Burns, N.  A better bottom line.  Provider.  36(7):41-43, July 2010.

OpenNotes study launches With more than 100 physicians, 25,000 patients; National experiment to look at impact of greater physician-patient openness [patient access to physician notes in medical records]. Robert Wood Johnson Foundation news release, June 7, 2010.

Mazor, K.M., and others.  Parents’ perceptions of medical errors.  Journal of Patient Safety.  6(2):102-107, June 2010.

Aragon, S.J., and others.  Does pediatric patient- centeredness affect family trust?  Journal for Healthcare Quality.  32(3):23-31, May/June 2010.

Theadore, J. C. Critical success factors: put the patient first. Radiology Management.  32(3):37-38, May/June 2010.                                                         

Betbeze, P.  Don’t cut here ! lower inpatient satisfaction scores an ominous signHealthLeaders Media.  May 28, 2010.

Health Literacy Universal Precautions Toolkit.  Rockville, MD:  Agency for Healthcare Research and Quality.  May 26, 2010.

Shaw, G.  Ready or not, tech-savvy e-patients are comingHealthLeaders Media.  May 25, 2010.

Clark, C. A mammogram as a metaphor for patient-centered care. HealthLeaders Media. May 19, 2010.

Bakhtiari, E. Patient-centered surgery. HealthLeaders Magazine. May 12, 2010.

Shaw, G.  Time to put patients firstHealthLeaders Media.  May 12, 2010.

Tomcanin, R4 Tips for Creating an Extraordinary Patient Experience to Increase Referrals and Profitability. Becker’s Hospital Review.  May 07, 2010.

Cheung, K.  Whiteboards key to improved communicationHealthLeaders Media.  May 6, 2010.

Pickette, S.G., Muncey, L., and Wham, D.  Implementation of a standard pharmacy clinical practice model in a multihospital system.  American Journal of Health-System Pharmacy.  67(9):751-756, May 1, 2010.

Fields, D., Leshen, E., and Patel, K.  Driving quality gains and cost savings through adoption of medical homes.  Health Affairs.  29(5):819-826, May 2010.

Landon, B.E., and others.  Prospects for rebuilding primary care using the patient-centered medical home.  Health Affairs.  29(5):827-834, May 2010.

Reid, R.J., and others.  The Group Health medical home at year two: cost savings, higher patient satisfaction, and less burnout for providers.  Health Affairs.  29(5):835-843, May 2010.

Meyer, H.  Group Health’s move to the medical home: for doctors, it’s often a hard journey.  Health Affairs.  29(5):844-851, May 2010.

Merrell, K., and Berenson, R.A.  Structuring payment for medical homes.  Health Affairs.  29(5):852-858, May 2010.

Holmboe, E.S., and others.  Current yardsticks may be inadequate for measuring quality improvements from the medical home.  Health Affairs.  29(5):859-866, May 2010.

Alakeson, V., Frank, R.G., and Katz, R.E.  Specialty care medical homes for people with severe, persistent mental disorders.  Health Affairs.  29(5):867-873, May 2010.

Bechtel, C., and Ness, D.L.  If you build it, will they come? Designing truly patient-centered health care.  Health Affairs.  29(5):914-920, May 2010.

Browne, K., and others.  Measuring patient experience as a strategy for improving primary care.  Health Affairs.  29(5):921-925, May 2010.

Sinsky, C.A., and others.  ‘Core teams’: nurse-physician partnerships provide patient-centered care at an Iowa practice.  Health Affairs.  29(5):966-968, May 2010.

Colwill, J.M.  A case of ‘medical homelessness.’  Health Affairs.  29(5):1067-1070, May 2010.

Dowling, A.F.  Enabling a patient-centered system.  Journal of AHIMA.  81(5):19, May 2010.

Dimick, C.  Health IT for the people.  Journal of AHIMA.  81(5):21-24, May 2010.

Binder, J.L., and Reeves, J.  Bridging the generation gap.  MHS. Marketing Health Services.  30(2):22-25, Spring 2010. 

Gombeski, W.R., and others.  Competency counts: patient feedback regarding physician skill can be a useful quality metric.  MHS. Marketing Health Services.  30(2):26-29, Spring 2010.

Clark, C.  California docs must now tell patients where to complain about their careHealthLeaders Media.  Apr. 6, 2010.

Betbeze P. Audio feature: Why patient experience should drive CEO decision-making. HealthLeaders Media, Apr. 2, 2010.

Jackson, T., and Wood, B.D.  Employee and customer satisfaction in healthcare.  Radiology Management.  32(2):20-25, Mar./Apr. 2010.

Clark, C.  Trained interpreters improve patient and provider satisfaction, says studyHealthLeaders Media.  Mar. 1, 2010.

Leape, L. Putting the patient in the center. Voice of Nursing Leadership. 8(2):6-7, Mar. 2010.

Angood, P., and others. Patient and family involvement in contemporary health care. Journal of Patient Safety. 6(1):38-42, Mar. 2010.

Foubister, V.  In focus : health care institutions are slowly learning to listen to customers.  Commonwealth Fund Newsletter.  Feb./Mar. 2010.

Khour, H., Perreault, P., and Herzog, D.  Patient satisfaction with the services of a pediatric digestive endoscopy unit: validation and application of a questionnaire.  Quality Management in Health Care.  19(1):82-85, Jan./Mar. 2010.

Comak, H New joint commission standard defines medical interpreters.  HealthLeaders Media.  Feb. 24, 2010

Bagchi, A., and others.  Using professionally trained interpreters to increase patient/provider satisfaction: does it work?  Mathematica Policy Research Inc.  (6) Feb. 2010.

Meyer, H.  Power to the PatientHospitals & Health Networks, Feb. 2010.

Dimick, C.  The empowered patient: preparing for a new patient interaction.  Journal of AHIMA.  81(2):26-31, Feb. 2010.

Otani, K., and others.  How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return.  Journal of Healthcare Management.  55(1):25-38, Jan./Feb. 2010.

Elliott, M., Lehrman, W., and Goldstein, E.  Hospital survey shows improvements in patient experience.  Health Affairs.  29(11):2061-2067, 2010.  http://content.healthaffairs.org/cgi/content/abstract/29/11/2061

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals.  Washington:  Joint Commission, 2010.

Epstein, R., and others.  Why the nation needs a policy push on patient-centered health careHealth Affairs.  29(8):1489-1495, 2010.

Appelbaum, S.H., and others.  Organizational transformation to a patient centric culture: a case study.  Leadership in Health Services.  23(1):8-32, 2010.

Emergency Department Patient Perspectives on American Health Care.  South Bend, IN:  Press Ganey.  2010.

Measurement Framework : Evaluating Efficiency Across Patient Focused Episodes of Care.  Washington:  National Quality Forum, 2010.

Baron, R., and others.  Principles of a Patient Centered Practice:  Medical Home Guidelines for Staffing, Recognition and Evidence-Based Care.  Sea Girt, NJ:  The Healthcare Intelligence Network, 2010.  (W 84.6 P957 2010).

Medical Home Improvement Guide, Volume III:  Even More FAQs on Patient Centered Care.  Sea Girt, NJ:  The Healthcare Intelligence Network, 2010. (W 84.6 M489 2010).

Patient experience : help wanted.  HealthLeaders Media, 2010.  http://www.healthleadersmedia.com/intelligence/100/industry-insight-report.html

 

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