Scanning the Headlines: Patient Centeredness (Archive 2002-2000)
Updated on February 13, 2009
Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.
Press, I. Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care. Chicago: Health Administration Press, 2002. (W 85 P935p 2002).
In the Name of the Patient: Consumer Advocacy in Health Care. Chicago: Society for Healthcare Consumer Advocacy, 2002. (W 85 I35 2002).
Blaylock, B., and Johnson, B. Advancing the Practice of Patient-and Family-Centered Geriatric Care. Bethesda, MD: Institute for Family-Centered Care, 2001. (WA 308 B654a 2001).
McDougall, S., and Johnson, B. Creating Children's Advisory Councils. Bethesda, MD: Institute for Family-Centered Care, 2001. (WA 308 M478c 2001).
Mazur, D. Shared Decision Making in the Patient-Physician Relationship: Challenges Facing Patients, Physicians, and Medical Institutions. Tampa, FL: American College of Physician Executives, 2001. (W 85 M476s 2001).
Lynn, J., Schuster, J., and Kabcenell, A. Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians. Oxford, NY: Oxford University Press, 2000. (WY 152 L989i 2000).
Webster, P., and Johnson, B. Developing and Sustaining a Patient and Family Advisory Council. Bethesda, MD: Institute for Family-Centered Care, 2000. (WA 308 W383d 2000).
Shelton, P. Measuring and Improving Patient Satisfaction. Gaithersburg, MD: Aspen Publishers, 2000. (W 85 S545m 2000).
Nash, D., editor. Connecting With the New Healthcare Consumer: Defining Your Strategy. New York: McGraw-Hill, 2000. (W 84 AA1 C752 2000).
Bell, R. How to Use Patient Satisfaction Data to Improve Healthcare Quality. Milwaukee, WI: ASQ Quality Press, 2000. (W 85 B435h 2000).