Scanning the Headlines: Patient Centeredness
Updated on January 28, 2015
Click here for Patient Centered Archive Bibliography
Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.
Morrison, I. (2015, Jan. 6). The American health care consumer. H&HN Daily. Retrieved from: http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2015/January/morrison_consumerism_obamacare
Aiello, M. (2014, Nov. 19). No employee satisfaction, no patient-centered culture. HealthLeaders Media. Retrieved from: http://www.healthleadersmedia.com/content/MAR-310472/No-Employee-Satisfaction-No-PatientCentered-Culture
Commins, J. (2014, October 1). 'Drive-by-doctoring' schemes stick patients with debt. HealthLeaders Media. Retrieved from http://www.healthleadersmedia.com/content/COM-308948/DrivebyDoctoring-Schemes-Stick-Patients-with-Debt
Hidinger, Z, and Nelson, K. (2014, Oct). The Impact of Organizational Culture Training on Patient-Provider Communication: Methodist Le Bonheur Healthcare . Beryl Institute. Retrived from: http://c.ymcdn.com/sites/theberylinstitute.site-ym.com/resource/resmgr/Grant_Program_Papers/Culture_Training.pdf
Wyatt, R. Teach a Patient to Fish - Part 1 of a series on patient engagement. Joint Commission Physician Blog, Sept. 3, 2014. http://www.jointcommission.org/jc_physician_blog/teach_a_patient_to_fish_-_part_1_of_a_series_on_patient_engagement/
Mastro, K.A., Flynn, L., and Preuster, C. (2014, September). Patient- and family-centered care: a call to action for new knowledge and innovation. JONA. The Journal of Nursing Administration. 44(9):446-451.
Hopkins, D. (2014, September). Can we agree on the patient experience never event? Association for Patient Experience e-Newsletter. Retrieved from http://www.patient-experience.org/Resources/Newsletter/Newsletters/Articles/September-2014/Can-we-agree-on-the-Patient-Experience-Never-Event.aspx
Patient safety, satisfaction rise to top of priority list. (2014, September). OR Manager, 30(9), 11-13, 15.
Weinick, R.M., Quigley, D.D., and others. (2014, September). Use of CAHPS patient experience surveys to assess the impact of health care innovations. The Joint Commission Journal on Quality and Patient Safety. 40(9), 418-427.
Manas, J. Should patients be accountable for poor health choices? Managed Healthcare Executive. Aug. 4, 2014. http://managedhealthcareexecutive.modernmedicine.com/managed-healthcare-executive/news/should-patients-be-accountable-poor-health-choices
Patient Experience Transformation: Engaged Patients, Measurable Standards. HealthLeaders Media. Aug. 2014. http://content.hcpro.com/pdf/content/307052.pdf
Marino, P. The powerful voice of the consumer. Spectrum:4-5, July-Aug. 2014.
Letourneau, R. (2014, July-August). Better HCAHPS scores protect revenue. HealthLeaders. 17(6),60, 62-63.
Zeis, M. (2014, July-August). Connecting patient engagement and patient experience. HealthLeaders. 17(6), 30-34.
Reducing temperature variations for patient rooms. Inside ASHE:55-56, Summer 2014.
Kenney, L. HCAHPS, patient experience, and ACA. Inside ASHE:30, 32-33, Summer 2014.
Mohammed, K., and others. Creating a Patient-Centered Health Care Delivery System: A Systematic Review of Health Care Quality From the Patient Perspective. American Journal of Medical Quality, first published online, July 31, 2014. http://ajm.sagepub.com/content/early/2014/07/30/1062860614545124.abstract
Reilly, B. Don't learn on me - are teaching hospitals patient-centered? New England Journal of Medicine. 371:293-295, July 24, 2014. http://www.nejm.org/doi/full/10.1056/NEJMp1405709
Herman, G., and Biddulph-Krentar, B. The quiet hospital; Inspira Health Network is using communications technology to reduce noise and boost patient satisfaction. H&HN Daily, July 15, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2014/Jul/071514-herman-patient-statisfaction-technology
Price, R., and others. Examining the role of patient experience surveys in measuring health care quality. Medical Care Research and Review. July 15, 2014. http://mcr.sagepub.com/content/early/2014/07/11/1077558714541480
Keckley, P. Time to get serious about patient satisfaction. H&HN. July 7, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2014/Jul/070714-keckley-HCAHPS-patient-satisfaction
Manary, M., and others. Organizational Characteristics and Patient Experiences With Hospital Care: A Survey Study of Hospital Chief Patient Experience Officers. American Journal of Medical Quality, first published online June 20, 2014. http://ajm.sagepub.com/content/early/2014/06/20/1062860614539994.abstract
Carlin, C.S. Patient loyalty in a mature IDS market: is population health management worth it? Health Services Research. 49(3):1011-1033, June 2014.
Interview: In conversation with…Dave deBronkhart (“e-Patient Dave”). Web M&M [Agency for Healthcare Research and Quality], June 2014. http://webmm.ahrq.gov/perspective.aspx?perspectiveId=159
Cahnman, S. Designing for the patient experience. Healthcare Design. May 28, 2014. http://www.healthcaredesignmagazine.com/print/article/designing-patient-experience
Rickert, J. Measuring patient satisfaction: A bridge between patient and physician perceptions of care. Health Affairs. May 9, 2014. http://healthaffairs.org/blog/2014/05/09/measuring-patient-satisfaction-a-bridge-between-patient-and-physician-perceptions-of-care/
Stein, S., and others. Patients’ Perceptions of Care Are Associated With Quality of Hospital Care: A Survey of 4605 Hospitals. American Journal of Medical Quality, first published on Apr. 16, 2014. http://ajm.sagepub.com/content/early/2014/04/15/1062860614530773.abstract
Nolan, C. Patients at the center. Trustee. 67(4):34-35, Apr. 2014.
Paciotti, B., Roberts, K.E., and others. Physician attitudes toward family-activity medical emergency teams for hospitalized children. The Joint Commission Journal on Quality and Patient Safety. 40(4):187-192, Apr. 2014.
Messinger, B. Content is king and connections are queen but patient experiences rule. Marketing Health Services. 34(1):20-23, Spring 2014.
Cheney, C. Payers detail strategies that drive consumer satisfaction. HealthLeaders Media. Mar. 13, 2014. http://www.healthleadersmedia.com/page-1/HEP-301903/Payers-Detail-Strategies-That-Drive-Consumer-Satisfaction
NPSF Lucian Leape Institute Roundtable on Consumer Engagement in Patient Safety. Safety Is Personal: Partnering With Patients and Families for the Safest Care. Boston, MA: National Patient Safety Foundation; Mar. 2014. http://www.npsf.org/about-us/lucian-leape-institute-at-npsf/lli-reports-and-statements/safety-is-personal-partnering-with-patients-and-families-for-the-safest-care/
Dempsey, C., Reilly, B., and Buhlman, N. Improving the patient experience. JONA. The Journal of Nursing Administration;44(3):142-151, Mar. 2014.
Letcher, D.C., and Nelson, M.L. Creating a culture of caring: a partnership bundle. JONA. The Journal of Nursing Administration;44(3):175-186, Mar. 2014.
Mathias, J. Rounding tool off to a good start in improving patient satisfaction. OR Manager;30(3):1, 6, 8-9, Mar. 2014.
Alemi, F, and Jasper, H. An alternative to satisfaction surveys: let the patients talk. Quality Management in Health Care;23(1):10-19, Jan.-Mar. 2014.
Quality Field Notes: Engaging Patients Improves Health and Health Care. Robert Wood Johnson Foundation, Feb. 28, 2014. http://www.rwjf.org/en/research-publications/find-rwjf-research/2014/02/quality-field-notes--engaging-patients-improves-health-and-healt.html
Your not-so-secret weapon to transform care. H&HN. Feb. 11, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Magazine/2014/Feb/fea-patient-engagement
Cherry, A. Why patient experience is so important. The Journal of Healthcare Contracting. 11(1):46, Feb. 2014.
Huppertz, J.W., and Smith, R. The value of patients’ handwritten comments on HCAHPS surveys. Journal of Healthcare Management;59(1):31-48, Jan.-Feb. 2014.
Wolf, J. Patient experience about much more than smiles. Jan. 22, 2014. http://www.hospitalimpact.org/index.php/2014/01/22/patient_experience_smiles
Frampton, S. Sharing the treatment decisions. H&HN Daily. Jan. 16, 2014. http://www.hhnmag.com/display/HHN-news-article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HHN/Daily/2014/Jan/011614-frampton-planetree&utm_source=Daily&utm_medium=email&utm_campaign=general
Prospering by standardizing processes and improving the patient experience. (2014, January 13). Modern Healthcare. 44(2), 28-29.
Clark, C. NFP groups release CA patient experience rankings. HealthLeaders Media. Jan. 9, 2014. http://www.healthleadersmedia.com/content/QUA-299811/NFP-Groups-Releases-CA-Patient-Experience-Rankings
Walker, J., and others. The road toward fully transparent medical records. New England Journal of Medicine. 370:6-8, Jan. 2, 2014. http://www.nejm.org/doi/full/10.1056/NEJMp1310132