Scanning the Headlines: Patient Centeredness

                                                        

 Updated on February 25, 2013

Click here for Patient Centered Archive Bibliography

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Deaver, B., and Winston, G.  Unified vision + right culture = improved HCAHPS.  H&HN.  Jan 24, 2013.  http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=1310008685

Chu, B., and others.  Engaging Health Care Users:  A Framework for Healthy Individuals and Communities.  Chicago:  American Hospital Association, Jan. 2013.  http://www.aha.org/research/cor/content/engaging_health_care_users.pdf

Butcher, L.  A different kind of medical home.  H&HN. Hospitals & Health Networks;86(12):43-45, Dec. 2012.

Shugarman, L.  The SCAN foundation's framework for advancing integrated person-centered care.  Health Affairs.  31(12):2821-2825, Dec. 2012.  http://content.healthaffairs.org/content/31/12/2821.abstract?etoc

Carlin, C.S., and others.  Chronic illness and patient satisfaction.  HSR. Health Services Research;47(6):2250-2272, Dec. 2012.

Martsolf, G.R., and others.  The patient-centered medical home and patient experience.  HSR. Health Services Research;47(6):2273-2295, Dec. 2012.

Cliff, B.  Patient-centered care: the role of healthcare leadership.  Journal of Healthcare Management;57(6):381-383, Nov./Dec. 2012.

Bisognano, M.  Patient-centered leadership: more than a score.  Healthcare Executive;27(6):70, 72, 74, Nov./Dec. 2012.

Cheung-Larivee, K.  Patient satisfaction pressures may prompt unnessary care.  FireceHealthcare.  Nov. 27, 2012.  http://www.fiercehealthcare.com/story/patient-satisfaction-pressures-may-prompt-unnecessary-care/2012-11-27?utm_source=rss&utm_medium=rss

Pioneering the patient-partnered hospital.  Hospital News.  Nov. 8, 2012.  http://www.hospitalnews.com/pioneering-the-patient-partnered-hospital/

Kaldy, J.  Providers find ways to enable choice: attitudes are shifting in an age of person-centered care.  Provider;38(11):23-26, 30, 33, 35, Nov. 2012.

Dillon, H.A., McDonald, S., and Jonus, I.  Steamplicity: an innovative meal system that delivers.  Healthcare Management Forum;25(35, Suppl.):s20-s28, Fall 2012.

Gold, J.  For patients, what a difference a note makes.  Capsules Kaiser Health News.  Oct. 2, 2012.  http://capsules.kaiserhealthnews.org/index.php/2012/10/for-patients-what-a-difference-a-note-makes/

Elliott, V.  Patients describe what they consider good customer service.  American Medical News.  Oct. 1, 2012.  http://www.ama-assn.org/amednews/2012/10/01/bisa1001.htm

Cliff, B.  Using technology to enhance patient-centered care.  Journal of Healthcare Management;57(5):301-303, Sept./Oct. 2012.

Welty, E., and others.  Patient satisfaction among Spanish-speaking patients in a public health setting.  Journal for Healthcare Quality;34(5):31-38, Sept.-Oct. 2012.

Gardner, E.  Where everyone is a caregiver.  Modern Healthcare;42(37):25-26, 28, Sept. 10, 2012.

Thurston, T.  The patient of the future.  Healthcare Design.  Sept. 5, 2012.  http://www.healthcaredesignmagazine.com/blogs/bsa-lifestructures/patient-future

Gans, D.N.  Walking the walk on patient-centered care.  MGMA Connexion;12(8):23-25, Sept. 2012.

Plaisance, N.H.  Out to lunch? Patient-centered practices provide more access.  MGMA Connexion;12(8):46-47, Sept. 2012.

Sorra, J., and others.  Exploring relationships between patient safety culture and patients’ assessments of hospital care.  Journal of Patient Safety;8(3):131-139, Sept. 2012.

Cantlupe, J.  How one hospital works wot win over patients.  HealthLeaders Media.  Aug. 30, 2012.  http://www.healthleadersmedia.com/content/LED-283934/How-One-Hospital-Works-to-Win-Over-Patients##

Cantlupe, J.  Doctor's challenge:  Boost patient satisfaction, maintain clinical excellence.  HealthLeaders Media.  Aug. 30, 2012.  http://www.healthleadersmedia.com/content/PHY-283936/Doctors-Challenge-Boost-Patient-Satisfaction-Maintain-Clinical-Excellence##

Trew, M., Nettleton, S., and Flemons, W.  Harm to Healing - Partnering with Patients Who Have Been Harmed.  Candian:  CPSI ICSP, Aug. 2012.  http://www.patientsafetyinstitute.ca/English/research/commissionedResearch/HarmtoHealing/Documents/Harm%20to%20Healing.pdf

Zeis, M.  Patient experience and HCAHPS:  Little consensus on a top priority.  HealthLeaders Media.  Aug. 2012.  http://content.hcpro.com/pdf/content/282893.pdf

Cliff, B.  Patient-centered care and community engagement.  Journal of Healthcare Management;57(4):234-243, July/Aug. 2012.

Needham, B.R.  The truth about patient experience: what we can learn from other industries, and how three Ps can improve health outcomes, strengthen brands, and delight customers.  Journal of Healthcare Management;57(4):255-263, July/Aug. 2012.

Otani, K., Waterman B., and Dunagan, W.C.  Patient satisfaction: how patient health conditions influence their satisfaction.  Journal of Healthcare Management;57(4):276-293, July/Aug. 2012.

Health Research Institute. Customer experience in healthcare: the moment of truth. PricewaterhouseCoopers, July 2012.  http://www.pwc.com/us/en/health-industries/publications/health-care-customer-experience.jhtml

Stickler, J.F.  Patient-centered care: a healthcare reform imperative and a hospital design opportunity.  HERD. Health Environments Research & Design Journal;5(2):24-28, Winter 2012.

Quan, X, Joseph, A., and Ensign, J.C.  Impact of imaging room environment: staff job stress and satisfaction, patient satisfaction, and willingness to recommend.  HERD. Health Environments Research & Design Journal;5(2):61-79, Winter 2012.

Raasch, J., and Peisert, K.  Empowering patient- centered care across the continuum.  Healthcare Executive;27(4):64-66, July/Aug. 2012.

Lean-driven improvements slash wait times, drive up patient satisfaction scores.  ED Management;24(7):79-81, July 2012.

Joshi, M.  Patient-centered leadership and front-line quality improvement.  H&HN.  June 28, 2012. http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=1970001868

Spiegelman, P.  Examing the crossroads of culture, engagement and patient satisfaction.  Becker's Hospital Review.  June 8, 2012. http://www.beckershospitalreview.com/hospital-management-administration/examining-the-crossroads-of-culture-engagement-and-patient-satisfaction.html

Spoerl, B.  6 in an era of consumer-driven healthcare.  Beckers Hospital Review.  June 6, 2012.  http://www.beckershospitalreview.com/strategic-planning/6-trends-in-an-era-of-consumer-driven-healthcare.html

Scott, J.  Utilizing AIDET and other tools to increase patient satisfaction scores.  Radiology Management;34(3):29-35, May/June 2012.

Cunningham, L.  Calculating the return on investment of great service to patients and employees.  StuderGroup, May 16, 2012.  http://www.studergroup.com/thoughts/archive/calculating_roi.dot

Guide to Patient and Family Engagement.  Rockville, MD:  Agency for Healthcare Research and Quality.  May 2012.  http://www.ahrq.gov/qual/ptfamilyscan/

Patient Safety and Satisfaction: The State of American Hospitals. HealthGrades, May 2012.  https://www.cpmhealthgrades.com/CPM/assets/File/HealthGradesPatientSafetySatisfactionReport2012.pdf

Kelley, T.  ‘Population-based,’ meet ‘patient-centered.’  Managed Care;21(5):16-20, May 2012.

Crawford, M.  Empowered patients are here to stay.  Health Progress;93(2):19-23, Mar.-Apr. 2012.  http://www.chausa.org/subjectindex.aspx?year=2012

Drinan, T.  Medical home model for improved patient care.  Health Progress;93(2):25-29, Mar.-Apr. 2012.  http://www.chausa.org/subjectindex.aspx?year=2012

Haycock, C.  Patient-family councils make the difference.  Health Progress;93(2):7-11, Mar.-Apr. 2012.  http://www.chausa.org/subjectindex.aspx?year=2012

Segal, B.A., and Hodges, M.  Care across cultures: does every patient need to know?  Health Progress;93(2):31-35, Mar.-Apr. 2012.  http://www.chausa.org/subjectindex.aspx?year=2012

Twaddle, M.  Teamwork: the new way.  Health Progress;93(2):13-17, Mar.-Apr. 2012.  http://www.chausa.org/subjectindex.aspx?year=2012

Health Care Leader Action Guide to Effectively Using HCAHPS. Health Research & Educational Trust/American Hospital Association, Mar. 2012.  http://www.hpoe.org/resources-and-tools/resources/HCAHPS%20effective%20use.pdf

Putre, L.  Rooms with a view: trauma surgeon transforms a rooftop into a garden paradise and gives patients a healing environment.  H&HN. Hospitals & Health Networks;86(3):63, Mar. 2012.  http://www.hhnmag.com/hhnmag_app/jsp/articledisplay.jsp?dcrpath=HHNMAG/Article/data/03MAR2012/0312HHN_Scope_Extramile&domain=HHNMAG

Larkin, H.  The patient-centered medical home.  Trustee;65(3):17-20, Mar. 2012. 

Hibbard, J.H., and others.  An experiment shows that a well-designed report on costs and quality can help consumers choose high-value health care.  Health Affairs;31(3):560-568, Mar. 2012.

Sinaiko, A.D., Eastman, D., and Rosenthal, M.B.  How report cards on physicians, physician groups, and hospitals can have greater impact on consumer choices.  Health Affairs;31(3):602-611, Mar. 2012.

Caramanica, L.  Focus on future patient care delivery.  Voice of Nursing Leadership;10(2):1, 22, Mar. 2012.

Kazley, A.S., and others.  Is electronic health record use associated with patient satisfaction in hospitals?  Health Care Management Review;37(1):23-30, Jan.-Mar. 2012.

Alemi, F, and others.  Feasibility of real-time satisfaction surveys through automated analysis of patients’ unstructured comments and sentiments.  Quality Management in Health Care;21(1):9-19, Jan.-Mar. 2012.

Clark, C.  Hospital HCAHPS scores beat expectations.  HealthLeaders Media.  Feb. 3, 2012.  http://www.healthleadersmedia.com/content/QUA-276127/Hospital-HCAHPS-Scores-Beat-Expectations

Early Evidence on the Patient-Centered Medical Home.  Rockville, MD:  Agency for Healthcare and Quality, Feb. 2012.  http://pcmh.ahrq.gov/portal/server.pt/gateway/PTARGS_0_11787_957210_0_0_18/Early%20Evidence%20on%20the%20PCMH%202%2028%2012.pdf

Ossoff, R.H., and Thomason, C.D.  The role of the physician in patient satisfaction.  Journal of Health Care Compliance. 14(1):57-58, 72, Jan.-Feb. 2012.

Watson, A.  A return to patient-focused care.  H&HN.  Jan. 31, 2012.  http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=4740007348

Rickett, J.  Patient-centered care:  What it means and how to get there.  Health Affairs Blog.  Jan. 24, 2012.  http://healthaffairs.org/blog/2012/01/24/patient-centered-care-what-it-means-and-how-to-get-there/

Meill, A., and Ericson, G. The Trouble with Treating Patients as Consumers. Harvard Business Review Blog Network, Jan. 9, 2012.  http://blogs.hbr.org/cs/2012/01/the_trouble_with_treating_pati.html

Feister, A.  What “patient-centered care” requires in serious cultural conflict.  Academic Medicine;87(1):20-24, Jan. 2012.

Impact analysis value-based purchasing facing the HCAHPS hurdle.  Healthleaders Media.  2012.  http://www.healthleadersmedia.com/sponsor/get-pdf.cfm?pdf=275699

Abd Manaf, N.H., Mohd, D., and Abdullah, K.  Development and validation of patient satisfaction instrument.  Leadership in Health Services;25(1):27-38, 2012.

HCAHPS® Results Released for April 2010 Through March 2011.  South Bend, IN:  Press Ganey Assoc Inc., 2012.  http://www.pressganey.com/researchResources/governmentInitiatives/HCAHPS/updates/HCAHPSResultsReleasedforApril2010ThroughMarch2011.aspx

Balik, B.  Patient-and Family-Centredness:  Growing a Sustainable Culture.  Healthcare Quarterly.  15(Special)10-12, 2012.  http://www.longwoods.com/content/23154