Scanning the Headlines: Patient Centeredness

 Updated on August 15, 2017

Click here for Patient Centered Archive Bibliography

[2015-2014]  [2013-2012] [2010-2011]  [2009] [2008] [2007] [2006] [2005] [2004] [2003] [2002-2000] 

Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050. 

Fisher, K. and others.  (2017, Aug.).  We want to know:  Eliciting hospitalized patients' perspectives on breakdowns in care.  Journal of Hospital Medicine.  12(8):1-7.  Retrieved from:

(2017, May 5).  Value of patient experience.  Chicago:  Deloitte.  Retrieved from:

Whitman, E.  (2017, Jan. 28).  The next frontier in quality care measurement:  How patients feel.  Modern Healthcare.  Retrieved from:,d.amc

(2017).  Patient Engagement Driving Behavior Change for Better Health.  NEJM Catalyst. Retrieved from:

Volpp, K., and Mohta, N.  (2016, Sept. 8).  Patient engagement survey:  Far to go to meaningful participation.  North England Journal of Medicine.  Retrieved from:

Luthra, S.  (2016, Sept. 2).  Attending To The 'Human Element' Is Key To Keeping Patients Healthy.  Kaiser Health News.  Retrieved from:

Henry, J., and others.  (2016, Sept.).  Electronic Capabilities for Patient Engagement Among U.S. Non-Federal Acute Care Hospitals:  2012-2015.  Washington:  U.S. Department of Health and Human Services.  Retrieved from:

Wolf, J.  (2016, July).  Driving a System Experience at the Front Lines of Care.  Southlake, TX:  The Beryl Institute.  Retrieved from:

Sokol-Hessner, L., Folcarelli, P., and Sands, K.  (2016, June 23).  The Practice of Respect.    Boston:  Beth Israel Deaconess Medical Center.  Retrieved from:

Lee, T., Kaldenberg, D., and Mylod, D. (2016, June 20).  My Favorite Slide:  Debunking the July Effect in Patient Experience.  New England Journal of Medicine.  Retrieved from:

(2016, June 2).  Patient engagement playbook. Washington:  U.S. Office of the National Coordinator for Health Information Technology. Retrieved from:

Kliff, S.  (2016, June 1).  Unpaid, stressed, and confused:  patients are the health care system's free labor.  Vox Media, Inc. Retrieved from:

Wolf, J.  (2016, June).  A Foundation of Values for Patient Experience Excellence.  Southlake, TX:  The Beryl Institute.  Retrieved from:

Wolf, J.  (2016, May).  A Commitment to the Whole Person.  Southlake, TX:  The Beryl Institute.  Retrieved from:

Sayer, MD, C.  (2016, Apr. 26).  "Time Spent at Home" - A Patient-Defined Outcome.  United Kingdom:  Camden Clinical Commissioning Group.  Retrieved from:

Vaida, B. (2016, Apr.). Patient-centered outcomes research: Early evidence from a burgeoning field. Health Affairs, 35(4), 595-602.

(2016, Apr.).  Patient Centered Medical Home Resource Center.  Rockville, MD:  Agency for Healthcare Research Center.  Retrieved from:

(2016, Mar. 31).  Improving the Patient Experience Through the Health Care Physical Environment

(2016, Mar.).  Creating Patient-Centered, Team-Based Primary Care.  Rockville, MD:  Agency for Healthcare Research Center. Retrieved from:

(2016, Mar.).  The CAHPS Ambulatory Care Improvement Guide:  Practical Strategies for Improving Patient Experience.  Washington:  U.S. Department of Health & Human Services.  Retrieved from:

Nielsen, M., Buelt, L., Patel, K., and others.  (2016, Feb.).  The Patient-Centered Medical Home's Impact on Cost and Quality.  New York:  Milbank Memorial Fund.  Retrieved from:'s%20Impact%20on%20Cost%20and%20Quality%2C%20Annual%20Review%20of%20Evidence%2C%202014-2015.pdf

Fried, T.  (2016, Jan. 14).  Shared decision making -- finding the sweet spot.  New England Journal of Medicine.  374:104-106.  Retrieved from:

Pecci, A.  (2016, Jan. 6).  The hidden patient experience.  HealthLeaders Media.  Retrieved from:

Wolf, J.  (2016).  Considerations for Patient Experience Excellence:  2016.  Bedford, TX:  The Beryl Institute Patient Experience Blog.  Retrieved from:

(2016).  Busting the Myths about Engaging Patients and Families in Patient Safety.  Oakbrook Terrace, IL:  The Joint Commission.  Retrieved from:


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