Scanning the Headlines: Patient Centeredness

 Updated on July 25, 2014

Click here for Patient Centered Archive Bibliography

[2013-2012] [2010-2011]  [2009] [2008] [2007] [2006] [2005] [2004] [2003] [2002-2000] 

Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050. 

Marino, P.  The powerful voice of the consumer.  Spectrum:4-5, July-Aug. 2014. 

Reducing temperature variations for patient rooms.  Inside ASHE:55-56, Summer 2014. 

Kenney, L.  HCAHPS, patient experience, and ACA.  Inside ASHE:30, 32-33, Summer 2014.

Herman, G., and Biddulph-Krentar, B. The quiet hospital; Inspira Health Network is using communications technology to reduce noise and boost patient satisfaction. H&HN Daily, July 15, 2014.

Keckley, P.  Time to get serious about patient satisfaction.  H&HN.  July 7, 2014.

Manary, M., and others. Organizational Characteristics and Patient Experiences With Hospital Care: A Survey Study of Hospital Chief Patient Experience Officers. American Journal of Medical Quality, first published online June 20, 2014.   

Carlin, C.S.  Patient loyalty in a mature IDS market: is population health management worth it?  Health Services Research.  49(3):1011-1033, June 2014.

Interview: In conversation with…Dave deBronkhart (“e-Patient Dave”). Web M&M [Agency for Healthcare Research and Quality], June 2014.

Cahnman, S.  Designing for the patient experience.  Healthcare Design.  May 28, 2014.

Rickert, J.  Measuring patient satisfaction:  A bridge between patient and physician perceptions of care.  Health Affairs.  May 9, 2014.

Stein, S., and others. Patients’ Perceptions of Care Are Associated With Quality of Hospital Care: A Survey of 4605 Hospitals. American Journal of Medical Quality, first published on Apr. 16, 2014.

Nolan, C.  Patients at the center.  Trustee.  67(4):34-35, Apr. 2014. 

Paciotti, B., Roberts, K.E., and others.  Physician attitudes toward family-activity medical emergency teams for hospitalized children.  The Joint Commission Journal on Quality and Patient Safety.  40(4):187-192, Apr. 2014.

Messinger, B.  Content is king and connections are queen but patient experiences rule.  Marketing Health Services.  34(1):20-23, Spring 2014.

Cheney, C.  Payers detail strategies that drive consumer satisfaction.  HealthLeaders Media.  Mar. 13, 2014.

NPSF Lucian Leape Institute Roundtable on Consumer Engagement in Patient Safety. Safety Is Personal: Partnering With Patients and Families for the Safest Care.  Boston, MA: National Patient Safety Foundation; Mar. 2014.

Dempsey, C., Reilly, B., and Buhlman, N.  Improving the patient experience.  JONA. The Journal of Nursing Administration;44(3):142-151, Mar. 2014. 

Letcher, D.C., and Nelson, M.L.  Creating a culture of caring: a partnership bundle.  JONA. The Journal of Nursing Administration;44(3):175-186, Mar. 2014. 

Mathias, J.  Rounding tool off to a good start in improving patient satisfaction.  OR Manager;30(3):1, 6, 8-9, Mar. 2014. 

Alemi, F, and Jasper, H.  An alternative to satisfaction surveys: let the patients talk.  Quality Management in Health Care;23(1):10-19, Jan.-Mar. 2014.

Quality Field Notes: Engaging Patients Improves Health and Health Care. Robert Wood Johnson Foundation, Feb. 28, 2014.

Your not-so-secret weapon to transform care.  H&HN.  Feb. 11, 2014.

Cherry, A.  Why patient experience is so important.  The Journal of Healthcare Contracting. 11(1):46, Feb. 2014.

Huppertz, J.W., and Smith, R.  The value of patients’ handwritten comments on HCAHPS surveys.  Journal of Healthcare Management;59(1):31-48, Jan.-Feb. 2014.

Wolf, J.  Patient experience about much more than smiles.  Jan. 22, 2014.

Frampton, S.  Sharing the treatment decisions.  H&HN Daily.  Jan. 16, 2014.

Clark, C.  NFP groups release CA patient experience rankings.  HealthLeaders Media.  Jan. 9, 2014.

Walker, J., and others.  The road toward fully transparent medical records.  New England Journal of Medicine.  370:6-8, Jan. 2, 2014.


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