November 25, 2002

Materials Added to the AHA Resource Center

Griffith, J. R., and White, K. R.  The Well-Managed Healthcare Organization.    5th ed.  Chicago:  Health Administration Press, 2002.  (W 84 AA1 G853w 2002).

Loue, S., and Quill, B. E., editors.  Handbook of Rural Health.    New York:  Kluwer Academic/Plenum Publishers, 2001.  (WA 390 H236 2001).

Access and Coverage

Ayre, D., and others.  Trendbenders:  Building Healthy and Vital Communities.    Chicago:  Health Research and Educational Trust, 2002.  (WA 541.1 A98t 2002).

Community Care Notebook:  A Practical Guide to Health Partnerships.   Chicago:  Health Research and Educational Trust, 2002.(WA 546 AA1 C734cn 2002).

Yasiri, J., and Blinn, T.  Tackling the Uninsured Puzzle:  Collaborating for Community Care.  Englewood, CO:  Medical Group Management Association, 2001.  (W 250 AA1 Y29t 2001).

Customer Service/Patient Care

Clark, R. H., and others, editors.  Patient Satisfaction:  Defining, Measuring, and Improving the Experience of Care.   Chicago:  Health Administration Press, 2002.  (W 85 P935p 2002).

Kamin, M.  Customer Service Training.   Alexandria, VA:  American Society for Training & Development, 2002.  (HF 5415.5 K15c 2002).

Kemper, D. W., and Mettler, M.  Information Therapy:  Prescribed Information as a Reimbursable Medical Service.  First ed.  Boise, ID:  Healthwise, Incorporated, 2002. (W 84.7 K32i 2002).

VandeCreek, L., and Lyon, M. A.  Ministry of Hospital Chaplains:  Patient Satisfaction.   Binghamton, NY:  The Haworth Pastoral Press, 1997.  (WX 187 V225m 1997).

VandeCreek, L., editor.  Scientific and Pastoral Perspectives on Intercessory Prayer:  An Exchange Between Larry Dossey, M.D. and Health Care Chaplains.   Binghamton, NY:  Haworth Press, Inc., 1998.  (WB 61 S416 1998).  

Data and Directories

ASIS Healthcare Security Benchmarking Study.   Florham Park, NJ:  Health Resource Network, Inc., Feb. 2000.  (Ref WX 185 H434b 2000).

Braddock, D., editor.  Disability at the Dawn of the 21st Century and the State of the States.  Washington:  American Association on Mental Retardation, 2002.  (HV 1570.5 U65 D611 2002).

Building Construction Cost Data.  Kingston, MA:  RSMeans Company, Inc., 2001.  (Ref WX 140 B9325 2002).

Complete Directory for People With Chronic Illness.  Millerton, NY:  Grey House Publishing, 2001/02.  (Ref WT 22 AA1 C737 2001/02).

Consumer's Guide to Hospitals.  Washington:  Consumers' Checkbook, 2002.  (Ref WX 158.5 C758 2002).

Coronel, S. A.  Long-Term Care Insurance in 1998-1999.    Washington:  Health Insurance Association of America, Feb. 2002.  (Ref W 160 AA1 C822L 2002).

Directory of Independent Ambulatory Care Centers.  Millerton, NY:  Grey House Publishing, 2002/03.  (Ref WX 205 D598 2002/03).

Fried, B. J., and Gaydos, L. M., editors.  World Health Systems:  Challenges and Perspectives.  Washington:  AUPHA Press, 2002.  (Ref WA 530.1 W927 2002).

Graduate Medical Education Library.  Chicago, IL:  American Medical Association, 2002-2003.  (Ref WX 22 AA1 D593 2002-2003).

Hauboldt, R. H., and Ortner, N. J.  2002 Organ and Tissue Transplant Costs and Discussion.    Brookfield, WI:  Milliman USA, 2002.  (Ref WO 660 H368c 2002).

Major Health Care Policies:  50 State Profiles, 2001. Tenth ed.  Denver:  National Conference of State Legislatures, Jan. 2002.  (Ref WA 540 AA1 H276 2001).

Millennium Directory of Self-Help and Mutual Aid Groups.  Chicago, IL:  Mental Health Association in Illinois, 1999.  (HV 547 D598 1999 c.1).

Respiratory Benchmarks 2001.  Bridgewater, NJ:  Aventis Pharmaceuticals, 2001.  (Ref WF 140 R4345 2001).

Special Report:  Cardiovascular Services 2010:  Will the Boom Continue?   Chicago:  Tiber Group, 2001.  (WG 27 AA1 C267 2001).

Vital Decisions:  How Internet Users Decide What Information to Trust When They or Their Loved Ones Are Sick.   Washington:  Pew Internet & American Life Project.  (Ref W 26.55 I4 F794v 2002).

Disaster Readiness

Guide to Emergency Management Planning in Health Care.   Oakbrook Terrace, IL:  Joint Commission Resources, 2002.  (Ref WX 185 G9465 2002).

Landesman, L. Y.  Public Health Management of Disasters:  The Practice Guide.    Washington:  American Public Health Association, 2001.  (WA 525 L256p 2001).

Raines, K., editor.  When Disaster Strikes.    2nd ed.  Marblehead, MA:  Opus Communications, 2002.  (WX 185 W566 2002).

Shinkman, R.  Bio/Chemical Terrorism:  The Role of Hospitals and What Trustees Should Know.    La Jolla, CA:  The Governance Institute, 2002.  (QW 300 B615 2002).

Financial Management

Hajny, T. G.  Looking for the Cashcow:  Action Steps to Improve Cash Flow in Medical Group Practices.    Englewood, CO:  Medical Group Management Association, 2000.  (W 80 H154L 2000).

Jones, L. M., editor.  Reimbursement Methodologies for Healthcare Services.    Chicago:  American Health Information Management Association, 2001.  (Ref WX 205 R363 2001).

Pavlock, E. J.  Financial Management for Medical Groups:  A Resource for New and Experienced Managers.    2nd ed.  Englewood, CO:  Medical Group Management Association, 2000.  (W 80 P338f 2000).

UB-92 Editor.   Salt Lake, UT:  Ingenix, 2002.  (Ref W 275 AA1 U12 2002).

Wrightson, Jr., C. W.  Financial Strategy for Managed Care Organizations:  Rate Setting, Risk Adjustment, and Competitive Advantage.    Chicago:  Health Administration Press, 2002.  (W 130 AA1 W954f 2002).  

Health Information Management

Abraham, P. R.  Documentation and Reimbursement for Home Care and Hospice Programs.    Chicago:  American Health Information Management Association, 2001.  (WY 115 A159d 2001).

Coding in Context Case Studies for Advanced Practice.   Chicago:  American Health Information Mangement Association, 2002.  (WB 15 C6696 2002).

Documentation for Ambulatory Care.   Chicago:  American Health Information Management Association, 2001.  (WX 205 D637 2001).

From Practice to Paper:  Documentation for Long Term Care Organizations.   Oakbrook Terrace, IL:  Joint Commission Resources, 2001.  (WX 162 F931 2001).

Johns, M. L., editor.  Health Information Management Technology:  An Applied Approach.    Chicago:  American Health Information Management Association, 2002.  (WX 173 H4335 2002).

Hazelwood, A. C., and Venable, C. A.  ICD-9-CM Diagnostic Coding and Reimbursement for Physician Services 2003.    Chicago:  American Health Information Management Association, 2003. (WB 15 H429i 2003).

Kuehn, L., and Wieland, L.  CPT/HCPCS  Coding and Reimbursement for Physician Services 2002.    Chicago:  American Health Information Management Association, 2002.  (WB 15 K95c 2002).

Principles of CPT Coding.   2nd ed.  Chicago:  American Medical Association,  2001.  (W 15 P957 2001).

Prophet, S.  Health Information Management Compliance:  A Model Program for Healthcare Organizations.    Chicago:  American Health Information Management Association, 2002.  (W 26.55 I4 P965h 2002).

Rogers, V. L.  Applying Inpatient Coding Skills Under Prospective Payment 2002.    Chicago:  American Health Information Management Association, 2001.  (WX 15 R729a 2001).

Schraffenberger, L. A.  Effective Management of Coding Services.    Chicago:  American Health Information Management Association, 2002.  (WX 173 E27 2002).

Schraffenberger, L. A. Basic ICD-9-CM Coding 2003.    Chicago:  American Health Information Management Association, 2003.  (WB 15 S377b 2003).

Stewart, M. M.  Coding and Reimbursement Under the Outpatient Prospective Payment System.    Chicago:  American Health Information Management Association, 2001.  (WX 205 S8515 2001).

HIPAA

Doscher, M.  HIPAA:  A Short- and Long-Term Perspective for Health Care.    Chicago:  American Medical Association, 2002.  (W 275 AA1 D722h 2002).

Fritz, K. J.  The Long-Term Care HIPAA Lifeline:  A Practical Guide to How to Comply.    Marblehead, MA:  Opus Communications, 2002.  (W 275 AA1 F919L 2002).

Gue, G. D., and Fox, S. J.  Guide to Medical Privacy & HIPAA.    Washington:  Thompson Publishing Group, 2002. (Ref W 275 AA1 G924g 2002).

Protecting Confidentiality.   Oakbrook Terrace, IL:  Joint Commission Resources, 2001.  (WX 173 P967 2001).

Root, J., and others.  Field Guide to HIPAA Implementation.    Chicago:  American Medical Association, 2002.  (W 275 AA1 F453 2002).

Tennant, R. M., and Krupp, A. N.  HIPAA Toolbox:  How to Get Started.    Englewood, CO:  Medical Group Management Association, 2000.  (W 275 AA1 T296h 2000).

Legal/Regulatory Issues

Buckley, J. F.  2002 Multistate Guide to Benefits Law.    New York:  Panel Publishers, 2002.  (Ref KF 3509 Z95 M961 2002).

Contracts for Healthcare Executives.   4th ed.  Chicago:  Health Administration Press, 2002.  (WX 157 C764 2002).

Perkins, J., and Somers, S.  An Advocate's Guide to the Medicaid Program.    Los Angeles:  National Health Law Program, 2001.  (W 275 AA1 A244 2001).

Saner, R. J., and others.  Understanding Compliance:  A Program Guide Based on the OIG 2000 Guidance.  Englewood, CO:  Medial Group Management Association, 2000.  (WT 32 AA1 U55 2000).

Stein, J. A., and Chiplin, Jr., A. J., editors.  2002 Medicare Handbook.    New York:  Panel Publishers, 2002.  (Ref WT 31 M4892 2002).

Tatelbaum, M. F.  The Regulators are in Town:  Don't Get Caught in Their Net.    Chicago:  American Health Lawyers Association, 2002.  (W 26.5 T217r 2002).

Vanderbeek, H.  Guide to Compliance Auditing:  Applying OIG Techniques and Tools.    Marblehead, MA:  Opus Communications, 2002.  (WX 157 V228g 2002).

Marketing

Can Local Products Compete in a National Marketplace.   Chicago:  Tiber Group, 2000.  (W 74 AA1 C212 2000).

Flory, J.  Health Care Branding:  From A to Z With Case Studies.    Rye, NY:  Health Care Communications, 1997.  (W 74 F641h 1997).

Quality and Patient Safety

Barry, R., Murcko, A. C., and Brubaker, C. E.  The Six Sigma Book for Healthcare:  Improving Outcomes by Reducing Errors.    Chicago:  Health Administration Press, 2002.  (WB 100 B281s 2002).

Florence Nightingale:  Measuring Hospital Care Outcomes.   Oakbrook Terrace, IL:  Joint Commission on Accreditation of Healthcare Organizations, 1999.  (W 84.1 N688f 1999).

Lewis, R. F., editor.  The Impact of Information Technology on Patient Safety.    Chicago:  Healthcare Information and Management Systems Society, 2002.  (WB 100 L675i 2002).

Marder, R., and Sheff, R. A.  The Step-by-Step Guide to Failure Modes and Effects Analysis.    Marblehead, MA:  Opus Communications, 2002.  (WX 185 M322s 2002).

Serious Reportable Events in Healthcare.   Washington:  The National Quality Forum, 2002.  (Ref WB 100 S485 2002).

State of Managed Care Quality.   Washington:  The National Committee for Quality Assurance, 2001.  (Ref W 130 AA1 S797 2001).

Strategies for Leadership.   Ann Arbor, MI:  The Department of Veterans Affairs National Center for Patient Safety, 2001.  (WX 185 S898t 2001).

Standards and Performance Measurement

Claims Processing Standards & Interpretive Guides v 1.0.   Washington:  Utilization Review Accreditation Commission, 2002.  (W 275 AA1 A172 2002).

Elliott, C., and others.  Performance Improvement in Healthcare:  A Tool for Programmed Learning.    Chicago:  American Health Information Management Association, 2000.  (W 84 AA1 P 31 2000).

Front Line of Defense:  The Role of Nurses in Preventing Sentinel Events.   Oakbrook Terrace, IL:  Joint Commission on Accreditation of Healthcare Organizations, 2001.  (WB 100 F934 2001).

Managing Performance Measurement Data in Health Care.  Oakbrook Terrace, IL:  Joint Commission on Accreditation of Healthcare Organizations, 2001.  (W 84.1 M2665 2001).

Restraint and Seclusion:  Complying with Joint Commission Standards.   Oakbrook Terrace, IL:  Joint Commission Resources, 2002.  (WM 35 R436 2002).

The Joint Commission Guide to Staff Education.   Oakbrook Terrace, IL:  Joint Commission Resources, 2002.  (WX 159 J74j 2002).

Tools for Performance Measurement in Health Care:  A Quick Reference Guide.  Oakbrook Terrace, IL:  Joint Commission on Accreditation of Healthcare Organizations, 2002.  (W 84.1 T61 2002).

Tracy, J. S., and Summers, B. G.  Competency Assessment:  A Practical Guide to the JCAHO Standards.    Marblehead, MA:  Opus Communications, 2001.  (WX 15 T761c 2001).

Using Performance Improvement Tools:  In Health Care Settings.  Oakbrook Terrace, IL:  Joint Commission on Accreditation of Healthcare Organizations, 2000.  (W 84 AA1 U85 2000).  

Workforce

Finding and Keeping Nurses:  What is Working?   Orlando, FL:  Florida Hospital Association, 2001.  (Ref WY 30 F494 2001).

Novak, A., and Price, C.  Tracking Hot HR Trends:  The Group Practice Personnel Policies Update.    Englewood, CO:  Medical Group Management Association, 2001.  (HF 5549.5 M5 N935t 2001).

Phillips, J. J., editor.  In Action:  Recruiting and Retaining Call Center Employees.    Alexandria, VA:  American Society for Training & Development, 2001.  (HF 5549.5 P35 R311 2001).

Other

Jablonski, S.  Dictionary of Medical Acronyms & Abbreviations.    Fourth ed.  Philadelphia, PA:  Hanley & Belfus, Inc., 2001.  (Ref W 13 J62d 2001).

Miskin, B. M., and Neuer, A.  How to Grow Your Investigate Site.    Boston, MA:  Thomson CenterWatch, 2002.  (W 20.5 H847 2002).

Strategic Opportunities for Today's Voluntary Health Associations.   Chicago:  Tiber Group, 2001.  (WX 157 S8985 2001).

Wendel, R. G.  Independence Day:  Revolutionizing the Physician's Role in Health Care.    Tampa, FL:  American College of Physician Executives, 2002.  (W 80 W469i 2002).

Woodcock, E.  Mastering Patient Flow:  To Increase Efficiency and Earnings.    Englewood, CO:  Medical Group Management Association,  2000.  (W 80 W886m 2000).

>Updated November 25, 2002