December 23, 2002
Materials Added to the AHA Resource Center
Pointer, D., and Orlikoff, J. The High-Performance Board: Principles of Nonprofit Organization Governance. New York: Jossey-Bass, 2002. (HD 62.6 P752h 2002).
Health Care Delivery
Aaron, H., editor. The Future of Academic Medical Centers. Washington: Brookings Institution Press, 2001. (WX 27 AA1 F996 2001).
Feldman, R., editor. American Health Care: Government, Market Processes, and the Public Interest. Piscataway, NY: Transaction Publishers, 2000. (WA 540 AA1 A5121 2000).
Geiter, L., editor. Ending Neglect: The Elimination of Tuberculosis in the United States. Washington: National Academy Press, 2000. (WF 300 I59e 2000).
Gordon, D., and others. Building an Institutional Commitment to Pain Management. 2nd ed. Madison, WI: The Resource Center of the American Alliance of Cancer Pain Initiatives, 2000. (WB 310 G662b 2000).
Informing the Future: Critical Issues in Health. Washington: Institute of Medicine, 2000. (WA 525 I587i 2000).
Isaacs, S., and Knickman, J., editors. To Improve Health and Health Care. Volume V. New York: Jossey-Bass, 2002. (W 84 AA1 T627 2002).
Koop, C., and others, editors. Critical Issues in Global Health. San Francisco: Jossey-Bass, 2001. (WA 530.1 C934 2001).
McCullough, C., editor. Creating Responsive Solutions to Healthcare Change. Indianapolis: Center Nursing Press, 2001. (W 84 AA1 C85 2001).
McFarlane, L., and Prado, C. The Best-Laid Plans: Health Care's Problems and Prospects. Montreal & Kingston, Canada: McGill-Queen's University Press, 2002. (WA 540 DC2 M478b 2002).
Monheit, A., and others. Informing American Health Care Policy: The Dynamics of Medical Expenditure and Insurance Surveys, 1977-1996. San Francisco: Jossey-Bass Publishers, 1999, (W 74 I43 1999).
Schneider, M. Introduction to Public Health. Gaithersburg, MD: Aspen Publishers, Inc., 2000. (WA 100 S359i 2000).
Solomon, M., and others, editors. Innovations in End-of-Life Care: Practical Strategies & International Perspectives. New Lebanon, NY: Education Development, Inc., 2000. (WB 310 I58 2000).
Tones, K., and Tilford, S. Health Promotion: Effectiveness, Efficiency, and Equity. 3rd ed. United Kingdom: Nelson Thornes Ltd., 2001. (WA 590 T664h 2001).
Wodarski, J., and others, editors. Adolescent Health Care: Program Designs and Services. New York: The Haworth Press, Inc., 1996. (WA 330 A239 1996).
Barnard, S., and others. Writing, Speaking, & Communication Skills for Health Professionals. New Haven and London: Yale University Press, 2001. (WZ 345 H433w 2001).
Cain, J., and Jolliff, B. Teamwork & Teamplay: A Guide to Cooperative, Challenge and Adventure Activities that Build Confidence, Cooperation, Teamwork, Creativity, Trust, Decision Making, Conflict Resolution, Resource Management, Communication, Effective Feedback and Problem Solving Skills. Dubuque, IA: Kendall/Hunt Publishing Company, 1998. (HD 66 C135t 1998).
Carlaw, P., and Deming, V. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. New York: McGraw-Hill, 1999. (HF 5415.5 C278b 1999).
Cox, D., and Hoover, J. Leadership When the Heat's On. New York: McGraw-Hill, Inc., 1992. (HD 57.7 C877L 1992).
Flannery, T., and others. People, Performance and Pay: Dynamic Compensation for Changing Organizations. New York: The Free Press, 1996. (HF 549.5 C67 F585p 1996).
McConnell, C. The Effective Health Care Supervisor. 5th ed. Gaithersburg, MD: Aspen Publishers, Inc., 2002. (WX 159 M478e 2002).
Sugar, S., and Takacs, G. Games That Teach Teams: 21 Activities to Super-Charge Your Group! San Francisco: Jossey-Bass, 2000. (HD S947g 2000).
Tulgan, B. Winning the Talent Wars. New York: W. W. Norton & Company, 2001. (HF 5549.5 R44 T917w 2001).
Abood, R. Pharmacy Practice and the Law. 3rd ed. Gaithersburg, MD: Aspen Publishers, Inc., 2001. (QV 733 AA1 A154p 2001).
Hayden, L., editor. Radiology Department Compliance Manual. 4th ed. Gaithersburg, MD: Aspen Publishers, Inc., 2001. (WN 27 AA1 R129 2001).
Manzo, J., editor. Pharmacy Department Compliance Manual. 3rd ed. Gaithersburg, MD: Aspen Publishers, Inc., 2001. (WX 179 P5361 2001).
Bly, R. The Copywritner's Handbook: A Step-by-Step Guide to Writing Copy That Sells. New York: Henry Holt and Company, 2001. (WZ 345 B661c 2001).
Crandall, R. 1001 Ways to Market Your Services: Even If You Hate to Sell. Chicago: Contemporary Books, 1998. (W 74 C891o 1998).
Crandall, R. Marketing Your Services: For People Who Hate to Sell. Chicago: Contemporary Books, 1996. (W 84 C891m 1996).
Treacy, M., and Wiersema, F. The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market. Reading, MA: Addison-Wesley Publishing Company, 1995. (HD 41 T784d 1995).
Wayland, R., and Cole, P. Customer Connections: New Strategies for Growth. Boston: Harvard Business School Press, 1997. (HF 5415.5 W358c 1997).
Wiersema, F. Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together. Santa Monica, CA: Knowledge Exchange, 1996. (HF 5415.5 W648c 1996).
Zembe, R., and Gitomer, J. Knock Your Socks Off Selling. New York: AMAZOM, 1999. (HF 5415.525 G536k 1999).
Henry, L., and Henry, J. The Soul of the Physician: Doctors Speaking about Passion, Resilience, and Hope. Chicago: American Medical Association, 2002. (WX 160 H522 2002).
Piland, N., and Lynam, K., editors. Physician Profiling: A Source Book for Health Care Administrators. San Francisco: Jossey-Bass Publishers, 1999. (W 87 P579 1999).
Silversin, J., and Kornacki, M. Leading Physicians Through Change: How to Achieve and Sustain Results. Tampa: American College of Physician Executives, 2000. (W 62 L434 2000).
Ellis, S. From the Top Down: The Executive Role in Volunteer Program Success. Philadelphia: Energize, Inc.,1996. (HN 49 V64 E47f 1996).
Fradette, M., and Michaud, S. The Power of Corporate Kinetics. New York: Simon & Schuster, 1998. (HD 31 F799p 1998).
Update on December 23, 2002