December 23, 2002

Materials Added to the AHA Resource Center

Governance

Pointer, D., and Orlikoff, J.  The High-Performance Board:  Principles of Nonprofit Organization Governance.  New York:  Jossey-Bass, 2002.  (HD 62.6 P752h 2002).

Health Care Delivery

Aaron, H., editor.  The Future of Academic Medical Centers.  Washington:  Brookings Institution Press, 2001.  (WX 27 AA1 F996 2001).

Feldman, R., editor.  American Health Care:  Government, Market Processes, and the Public Interest.  Piscataway, NY:  Transaction Publishers, 2000.  (WA 540 AA1 A5121 2000).

Geiter, L., editor.  Ending Neglect:  The Elimination of Tuberculosis in the United States.  Washington:  National Academy Press, 2000.  (WF 300 I59e 2000).

Gordon, D., and others.  Building an Institutional Commitment to Pain Management.  2nd ed.  Madison, WI:  The Resource Center of the American Alliance of Cancer Pain Initiatives, 2000.  (WB 310 G662b 2000).

Informing the Future:  Critical Issues in Health.  Washington:  Institute of Medicine, 2000.  (WA 525 I587i 2000).

Isaacs, S., and Knickman, J., editors.  To Improve Health and Health Care.  Volume V.  New York:  Jossey-Bass, 2002.  (W 84 AA1 T627 2002).

Koop, C., and others, editors.  Critical Issues in Global Health.  San Francisco:  Jossey-Bass, 2001.  (WA 530.1 C934 2001).

McCullough, C., editor.  Creating Responsive Solutions to Healthcare Change.  Indianapolis:  Center Nursing Press, 2001.  (W 84 AA1 C85 2001). 

McFarlane, L., and Prado, C.  The Best-Laid Plans:  Health Care's Problems and Prospects.  Montreal & Kingston, Canada:  McGill-Queen's University Press, 2002.  (WA 540 DC2 M478b 2002).

Monheit, A., and others.  Informing American Health Care Policy:  The Dynamics of Medical Expenditure and Insurance Surveys, 1977-1996.  San Francisco:  Jossey-Bass Publishers, 1999,  (W 74 I43 1999).

Schneider, M.  Introduction to Public Health.  Gaithersburg, MD:  Aspen Publishers, Inc., 2000.  (WA 100 S359i 2000).

Solomon, M., and others, editors.  Innovations in End-of-Life Care:  Practical Strategies & International Perspectives.  New Lebanon, NY:  Education  Development, Inc., 2000.  (WB 310 I58 2000).

Tones, K., and Tilford, S.  Health Promotion:  Effectiveness, Efficiency, and Equity.  3rd ed.  United Kingdom:  Nelson Thornes Ltd., 2001.  (WA 590 T664h 2001).

Wodarski, J., and others, editors.  Adolescent Health Care:  Program Designs and Services.  New York:  The Haworth Press, Inc., 1996.  (WA 330 A239 1996).

Human Resources

Barnard, S., and others.  Writing, Speaking, & Communication Skills for Health Professionals.  New Haven and London:  Yale University Press, 2001.  (WZ 345 H433w 2001).

Cain, J., and Jolliff, B.  Teamwork & Teamplay:  A Guide to Cooperative, Challenge and Adventure Activities that Build Confidence, Cooperation, Teamwork, Creativity, Trust, Decision Making, Conflict Resolution, Resource Management, Communication, Effective Feedback and Problem Solving Skills.  Dubuque, IA:  Kendall/Hunt Publishing Company, 1998.  (HD 66 C135t 1998).

Carlaw, P., and Deming, V.  The Big Book of Customer Service Training Games:  Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers.  New York:  McGraw-Hill, 1999.  (HF 5415.5 C278b 1999).

Cox, D., and Hoover, J.  Leadership When the Heat's On.  New York:  McGraw-Hill, Inc., 1992.  (HD 57.7 C877L 1992).

Flannery, T., and others.  People, Performance and Pay:  Dynamic Compensation for Changing Organizations.  New York:  The Free Press, 1996.  (HF 549.5 C67 F585p 1996).

McConnell, C.  The Effective Health Care Supervisor.  5th ed.  Gaithersburg, MD:  Aspen Publishers, Inc., 2002.  (WX 159 M478e 2002).

Sugar, S., and Takacs, G.  Games That Teach Teams:  21 Activities to Super-Charge Your Group!  San Francisco:  Jossey-Bass, 2000.  (HD S947g 2000).

Tulgan, B.  Winning the Talent Wars.  New York:  W. W. Norton & Company, 2001. (HF 5549.5 R44 T917w 2001).

Legal/Regulatory Issues

Abood, R.  Pharmacy Practice and the Law.  3rd ed.  Gaithersburg, MD:  Aspen Publishers, Inc., 2001.  (QV 733 AA1 A154p 2001).

Hayden, L., editor.  Radiology Department Compliance Manual.  4th ed.  Gaithersburg, MD:  Aspen Publishers, Inc., 2001.  (WN 27 AA1 R129 2001).

Manzo, J., editor.  Pharmacy Department Compliance Manual.  3rd ed.  Gaithersburg, MD:  Aspen Publishers, Inc., 2001.  (WX 179 P5361 2001).

Marketing

Bly, R.  The Copywritner's Handbook:  A Step-by-Step Guide to Writing Copy That Sells.  New York:  Henry Holt and Company, 2001.  (WZ 345 B661c 2001).

Crandall, R.  1001 Ways to Market Your Services:  Even If You Hate to Sell.  Chicago:  Contemporary Books, 1998.  (W 74 C891o 1998).

Crandall, R.  Marketing Your Services:  For People Who Hate to Sell.  Chicago:  Contemporary Books, 1996.  (W 84 C891m 1996).

Treacy, M., and Wiersema, F.  The Discipline of Market Leaders:  Choose Your Customers, Narrow Your Focus, Dominate Your Market.  Reading, MA:  Addison-Wesley Publishing Company, 1995.  (HD 41 T784d 1995).

Wayland, R., and Cole, P.  Customer Connections:  New Strategies for Growth.  Boston:  Harvard Business School Press, 1997.  (HF 5415.5 W358c 1997).

Wiersema, F.  Customer Intimacy:  Pick Your Partners, Shape Your Culture, Win Together.  Santa Monica, CA:  Knowledge Exchange, 1996.  (HF 5415.5 W648c 1996).

Zembe, R., and Gitomer, J.  Knock Your Socks Off Selling.  New York:  AMAZOM, 1999.  (HF 5415.525 G536k 1999).

Physicians

Henry, L., and Henry, J.  The Soul of the Physician:  Doctors Speaking about Passion, Resilience, and Hope.  Chicago:  American Medical Association, 2002.  (WX 160 H522 2002).

Piland, N., and Lynam, K., editors.  Physician Profiling:  A Source Book for Health Care Administrators.  San Francisco:  Jossey-Bass Publishers, 1999.  (W 87 P579 1999).

Silversin, J., and Kornacki, M.  Leading Physicians Through Change:  How to Achieve and Sustain Results.  Tampa:  American College of Physician Executives, 2000.  (W 62 L434 2000).

Other

Ellis, S.  From the Top Down:  The Executive Role in Volunteer Program Success.  Philadelphia:  Energize, Inc.,1996.  (HN 49 V64 E47f 1996).

Fradette, M., and Michaud, S.  The Power of Corporate Kinetics.  New York:  Simon & Schuster, 1998.  (HD 31 F799p 1998).

Update on December 23, 2002