AHA Team Training National Conference Pre-conference Workshops

TeamSTEPPS Master Training Course | Playing to Learn: Why and How Games of All Types Foster Understanding in Team Training | Lean Strategy Deployment for High-Performing Teams | The Power of a Healthy Team Dynamic: Reducing Conflict and Empowering Tomorrow’s Leaders

Several pre-conference workshops will be offered prior to the start of the main conference. Beginning June 19, there will be a 1.5 day Master Training Course and on June 20 from 8:00 a.m. to 12:00 p.m. there will be three workshops available.

Note that you may only register for a maximum of one workshop as they will be running concurrently. 

TeamSTEPPS Master Training Course

Tuesday, June 19 from 8:00 am to 4:15 pm
Wednesday, June 20 from 8:00 am to 11:30 am

Speakers from the MetroHealth System:

  • Robert Smith, PhD
  • Jay Koren, RN, BSN
  • Anne Aulisio, RN, BSN
  • Ann Marie Anderson, RN, BSN
  • Joseph Golob, MD
  • Susan Hutchinson

Register and learn more.


TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based set of teamwork tools designed to optimize team function and ultimately patient outcomes. The Master Training Course is a 1 ½ day in-person course along with a 60-minute pre-training webinar. Participants will experience and learn the TeamSTEPPS fundamentals, as well as the skills required to train and coach their own staff. By the end of this course, all participants will become Master Trainers who are knowledgeable regarding TeamSTEPPS and the application of the tools and strategies they can use to improve patient safety and the delivery of safe and efficient care within their unit, division or department. Master Trainers will be able to perform site assessments; determine performance gaps; pitch the need for TeamSTEPPS to their leadership; and coordinate and facilitate the implementation of TeamSTEPPS within their organization.

A pre-training webinar will be required for attendees to attend prior to the in-person course. This will be held virtually on Thursday, May 31 from 1:00 to 2:00 pm CT. The intent of this webinar is to: 1) provide an overview of TeamSTEPPS, 2) answer your questions regarding the upcoming training, and 3) provide recommendations to help you prepare so that you will gain as much as possible from this Master Trainer Course.

Please see a high-level agenda for June 19-20.

Learning Objectives:

  1. Become familiar with TeamSTEPPS tools and methodology.
  2. Be equipped to teach TeamSTEPPS tools to others at their organization.
  3. Be ready to implement and coach TeamSTEPPS at their organization.

Who Should Register: This course is best suited for those who are novice or advanced beginners to TeamSTEPPS tools and skills and are seeking to: 1) learn TeamSTEPPS concepts, 2) learn to teach/coach/implement TeamSTEPPS concepts, and 3) receive advice on applying TeamSTEPPS concepts.

Playing to Learn: Why and How Games of All Types Foster Understanding in Team Training

Wednesday, June 20 from 8:00 am to 12:00 pm

Speakers from Rosalind Franklin University:

  • Bill Gordon, DMin
  • Lori Thuente, PhD, RN
  • Scott Rothenberg, BS

Register and learn more.


Games take us to an alternate place by changing our identities, rules of engagement, roles, risks, and consequences, providing an opportunity for both entertainment and learning that engages learners. Individual risks and consequences which may otherwise be “high stakes” among developing professionals are transformed by the very nature of playing itself, creating a context for new learning opportunities. As a result, without it necessarily being apparent to the learner-participant at the time, lessons learned in play become transferable to the professional and personal skills required for successes in team-based environments in real life. Appropriate debriefs point to those skills.
In this session, participants will discuss and explore differences in learning about teams that games provide learners. Utilizing a learning-by-doing format, participants will engage in a variety of simple games that they can utilize immediately to transform how they teach TeamSTEPPS and provide team training. Working together, they will begin to map out applications of game styles, formats, and mechanics that most closely align with the learning objectives of their organization.

This workshop will provide information and resources that will permit participants to immediately implement the use of games as a learning strategy in the teaching of TeamSTEPPS. Samples of games devised by Rosalind Franklin University of Medicine and Science, which can be applied in small groups, classrooms, and health organizations are provided to participants as a foundation for their own initiatives to incorporate gaming into their teaching strategies. A debriefing guide and a resource catalog of activities and game ideas that can be easily implemented through the accumulation of simple, everyday items will also be distributed.

Who Should Register: This workshop is best suited for those who have a strong understanding of the TeamSTEPPS tools and skills and who hold a role of teaching, training or educating groups of professionals. Please note that this is not a session to learn TeamSTEPPS as a model but to learn how to teach the model to others.

Learning Objectives:

  1. Examine a model for understanding the use of games and low-fidelity simulations as a means of generating engaged learners.
  2. Evaluate a variety of activities, games, and low-fidelity simulations that engage learners by altering risk and consequence factors, fostering learning among game participants.
  3. Judge and select game formats and game mechanics that align with individual objectives for learning in team training.
  4. Justify gaming as a viable educational approach to collaborative teamwork and high-functioning teams.

Lean Strategy Deployment for High-Performing Teams

Wednesday, June 20 from 8:00 am to 12:00 pm

Speakers from UCLA:

  • Yue Ming Huang, EdD, MHS
  • Kenneth M. Miller, RN, MSN, CCRN
  • Randolph Steadman, MD
  • William Taylor, MBA
  • Jennifer Zanotti, RN, MS, ACNP-BC, CEN
  • Karen Grimley, PhD, MBA, RN, FACHE

Register and learn more.


How do you integrate TeamSTEPPS with lean quality improvement? Lean is a culture and management system used to align people with purpose and process to improve workflow, teamwork, and satisfaction. Lean tools empower people to standardize work, decrease errors, and improve efficiency. TeamSTEPPS provide communication and leadership tools to apply lean strategies. Through games, simulations, and discussions, we will demonstrate how lean strategy deployment can lead to high-performing teams. Participants will also experience a gameplay of “Friday Night at the ER” to apply systems thinking to tackle quality improvement challenges. The game involves multiple hospital departments and is appropriate for all healthcare providers, quality improvement personnel and hospital leadership.

Who Should Register: There are no requirements in order to attend this session. The course is suitable for participants looking to hone their process improvement and leadership skills, but participants should already have a good understanding of TeamSTEPPS tools.

Learning Objectives:

  1. Demonstrate integration of lean and TeamSTEPPS to quality improvement.
  2. Discuss strategies that lead to high-performing teams.
  3. Experience a simulation to apply systems thinking.

The Power of a Healthy Team Dynamic: Reducing Conflict and Empowering Tomorrow’s Leaders

Wednesday, June 20 from 8:00 am to 12:00 pm

Speakers from Providence Hood River Memorial Hospital:

  • Jan Brauer, RN, BSN, MA
  • Rhonda Fischer, RN, BSN, CEN

Register and learn more.


When it comes to navigating the road to “zero harm” in health care, the team dynamic is an indisputable factor affecting patient safety. As important as clinical knowledge and technical skills are, the team members’ ability to collaborate, employ emotional intelligence with teammates and be empowered to contribute to a common goal are equally essential. A proactive focus on team formation, addressing conflict and empowering each team member can steadily improve team performance and patient safety.
In this interactive four hour workshop, strategies for developing the essential characteristics of high performing teams will be the initial focus. Participants will discover that unresolved and poorly handled conflict are key contributors to team breakdown and thus, medical error. Practical TeamSTEPPS strategies and tools to utilize when conflict threatens the team dynamic will be presented. Key skills will be enhanced through practice simulations.

The workshop will close with a focus on how to empower tomorrow’s leaders to champion the change you wish to happen. This paradigm shift requires a commitment of time and mentoring of the next generation of team leaders to change the culture and achieve sustained excellence in patient safety.

Who Should Register: There are no requirements in order to attend this pre-conference session. Though anyone with a desire to understand the relationship between team dynamics and patient safety is welcome, this is an intermediate level course and participants should have basic working knowledge of TeamSTEPPS tools and concepts. This workshop is particularly suited for those who wish to improve their knowledge and application of TeamSTEPPS tools in resolving conflict that is threatening the team dynamic.

Learning Objectives:

  1. Participant will identify foundational characteristics of high performing teams.
  2. Participant will identify and simulate TeamSTEPPS management tools and strategies that address conflict.
  3. Participant will identify key strategies for intentionally empowering the next generation leaders.


Related Resources

In-Person Events
The University of Washington Medicine’s WWAMI Institute for Simulation in Healthcare (WISH), has been a TeamSTEPPS Master Training facility since 2009,…
UCLA first began offering TeamSTEPPS Master Training in 2013, utilizing a diverse team of interprofessional clinical and nonclinical facilitators from the…
MetroHealth is a large, public health system consisting of a Medical Center and 32 Community Health Centers located throughout Greater Cleveland. MetroHealth…
Duke University Health System (DUHS) was an early adopter of TeamSTEPPS and team training. The Duke Patient Safety Office was one of the original training…
Northwell Health is driven by a patient/family centered philosophy. Northwell Health implemented TeamSTEPPS to fulfill their vision of building a culture of…