Certified Administrator of Volunteer Services

  • Eligibility for the examination requires ONE of the following:

    • Baccalaureate degree or higher plus two (2) years of paid associated professional experience in healthcare volunteer services management*.
    • Associate degree or equivalent plus three (3) years of paid associated professional experience in healthcare volunteer services management*.
    • High school diploma or equivalent plus four (4) years of paid associated professional experience in healthcare volunteer services management*.

    *Associated professional experience in healthcare volunteer services management refers to paid work experience in a healthcare setting or provider of services to a healthcare facility in planning and program development, management of personnel and finances, organization and delivery of services, outreach, advocacy, public relations and professional development.

  • We have over 200 locations throughout the U.S. You can find a list of testing center locations near you by entering in your zip code through PSI Services.

  • Yes, by submitting the Request for International Examination Form. Please note additional fees may apply.

  • Monday – Saturday twice a day, 9:30am and 1:30pm. This excludes some holidays.

  • Due to the high stakes nature of the exam there is no online option.

    • $250 for members
    • $425 for non-members
  • If you are a member of one of the AHA Professional Membership Groups then you qualify for member pricing. If you don’t know if you are a member call (312) 422-3702 to confirm.

  • Information forthcoming.

    • Apply online. Click ‘Register for this Exam’ tab. If you have never applied for this exam, choose ‘New User’ link to set up your account.
  • Our testing administrator company, PSI Services, manages our exam transactions. To request a receipt for your exam, please contact PSI at 888-519-9901.

  • You can reschedule an exam once at no charge within 90 days of your eligibility window by calling PSI at 888-519-9901 at least 2 business days prior to your scheduled exam date.

    A candidate who does not schedule an exam during the 90-day period forfeits the application and all fees paid.

  • The processing time for new certificates is two to four weeks.

    • Successfully passing the CAVS exam OR
    • Documenting 45 contact hours of continuing professional education in the renewal application over the 3 - year certification period
  • You are not required to submit documentation. However, if you are audited the Certification Center will contact you asking for supporting documentation.

  • You may submit your certification renewal application one year before the current expiration date. However, if you submit your application early, that will not change the expiration date or extend the next renewal cycle. Your 45 contact hours must fall within your 3-year certification dates.

  • You can submit your certification renewal up to 30 days after your expiration date with a $50 late fee. However, you cannot submit CEUs you earned during this 30-day extended grace period. If you do not submit your renewal application by the end of the 30-days, you will have to retake and successfully pass the exam to reinstate your credential.

  • Not at this time.

    • $135 for members
    • $225 for non-members

    Additional $50 if renewing within 30 days after your expiration date.

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Tuesday, December 3, 2019