Advocate Health Care - Financial and Charity Care Program

Advocate Health Care’s financial and charity care program provides free or discounted care to uninsured and underinsured patients who are eligible for assistance. Patients are informed of the program through multi-lingual signs posted in patient registration and financial services locations throughout Advocate hospitals, hand-out cards (small versions of the sign) distributed in patient access points, patient brochures, charity policy summaries with application, consent forms, patient bills and statements, and on Advocate’s web site. Patients in need of financial assistance are helped by trained financial counselors – many bilingual – who determine the patient’s eligibility for government-funded programs, such as Medicaid and KidCare, as well as Advocate’s charity care program.

What is it?

Advocate Health Care’s financial and charity care program provides free or discounted care to uninsured and underinsured patients who are eligible for assistance. Patients are informed of the program through multi-lingual signs posted in patient registration and financial services locations throughout Advocate hospitals, hand-out cards (small versions of the sign) distributed in patient access points, patient brochures, charity policy summaries with application, consent forms, patient bills and statements, and on Advocate’s web site. Patients in need of financial assistance are helped by trained financial counselors – many bilingual – who determine the patient’s eligibility for government-funded programs, such as Medicaid and KidCare, as well as Advocate’s charity care program.

Each individual’s situation is assessed when a patient meets with a financial counselor. Counselors begin by determining eligibility for public assistance programs, such as Medicaid and KidCare. Patients not eligible for any public programs may apply for Advocate’s charity care program. The program provides free care for patients with annual incomes up to 200 percent of the federal poverty level, and discounts for the uninsured with annual incomes between 200 percent and 600 percent of the federal poverty level. Discounts are available for insured patients with annual incomes between 200 percent and 400 percent of the federal poverty level. Each Advocate hospital has a multi-disciplinary charity care committee, some with community representatives participating, to oversee the application of Advocate’s charity care program. Ninety-nine percent of completed charity care applications are approved.

Who is it for?

Uninsured and underinsured patients who are eligible for assistance.

Why do they do it?

Advocate Health Care is a not-for-profit provider whose faith-based mission is to serve the health needs of individuals, families and communities through a wholistic approach to health care that provides quality care and service, and treats each patient with respect, integrity and dignity. Advocate recognizes the growing number of uninsured and underinsured patients in Illinois, and offers financial and charity assistance to patients in need who are served by Advocate hospitals and caregivers.

Contact: Meghan Clune
Vice President, Government and Community Relations
Telephone: 630-990-5514
E-mail: meghan.clune@advocatehealth.com

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