Duke University Health System

The TeamSTEPPS training program at Duke provides an interactive overview of course content and a detailed discussion of customized implementation strategies with a diverse expert panel representing teams at varying levels of implementation. The Duke team believes that it is important to give course attendees an opportunity to discuss implementation challenges and barriers with those who have applied TeamSTEPPS tools to their own clinical setting. The Duke Master Trainer faculty group strives to incorporate a diversity of voices and experiences in every course, which also includes implementation in ambulatory and non-acute care settings. Course participants will also have the opportunity to learn about the important connections between caregiver resilience, burnout, safety culture, quality improvement and team performance.

Duke Medical Center, Durham, North Carolina

At the foundation of TeamSTEPPS is the involvement of the patient. Throughout the curriculum, there is an emphasis on empowering patients and their loved ones as members of the healthcare team. Duke University Health System Patient Advisory Council members are encouraged to complete the Master Trainer Course and serve as faculty in Duke’s training programs. More than 10 patient volunteers have been trained as TeamSTEPPS Master Trainers and emphasize the importance of patients as part of the team by sharing their own stories.

Course Details:

University Tower
3100 Tower Boulevard, Suite 1700 (17th Floor)
Durham, NC 27707

Day 1: 8:00 AM – 5:00 PM
Day 2: 8:00 AM – 4:30 PM

After you register, a welcome letter will be provided that outlines other logistical information including hotel recommendations in the area.

Key Faculty:

  • Kyle Rehder, MD, FCCP, Physician Quality Officer, Duke University Health System, and Director, Pediatric Critical Care Medicine Fellowship (Pediatrics, Critical Care Medicine, Teamwork, Professionalism, Patient Safety)
  • Erin Eckert, MPA, Education Coordinator, Duke Patient Safety Center (Teamwork Culture, Situational Awareness, Interprofessional Education)
  • Bryan Sexton, PhD, Director, Duke Patient Safety Center (Social Psychology, Organizational Assessments, Teamwork and Safety Culture in Health Care)
  • K. Carrie Adair, PhD, Associate in Research, Duke Patient Safety Center (Social Psychology, Positive Psychology, Resilience and Well-being)
  • Jonathan Bae, MD, Associate Chief Medical Officer for Quality, Duke University Health System (Internal Medicine and Pediatrics, Patient Safety and Quality)
  • Karen Frush, BSN, MD, CPPS, Chief Patient Safety Officer and Vice President, Quality for LifePoint Health (Pediatrics, Emergency Medicine, Teamwork, Patient Experience)
  • Paul J Mosca, MD, PhD, MBA, CPPS, Physician Quality Officer, Duke University Health System (Patient Safety and Clinical Quality, Physician Engagement, Leadership)
  • Margaret H. Sturdivant, MSN, RN, CPPS, Administrative Director for Patient Education, Duke University Health System Clinical Education & Professional Development (Patient Safety, Patient Education, Nursing - Adult Inpatient General Surgery)
  • Tiffany Christensen, Vice President, The Beryl Institute (Patient and Family Engagement)
  • Alison Chrestensen, MPH, OTR, Patient and Family Engagement Specialist, Tandem Healthcare (Patient and Family Engagement)
  • Judy Milne, MSN, RN, CPPS, CPHQ, Director of Patient Safety, Duke University Hospital (Patient Safety, Nursing)
  • Kara Lyven, MBA, CPPS, Senior Associate, Patient Safety, Duke University Hospital (Patient Safety)
  • Ashley F. Holroyd, BIE, MEd, CSSBB, Director, Performance Operations, Duke Quality Network, Network Services (Quality Improvement, Process Improvement, Performance Improvement)
  • Heather Marstiller, MBA, Director of Performance Excellence, Duke Primary Care (Quality Improvement, Process Improvement, Performance Improvement, Primary Care)
  • Christine Barnes, RN, MSN, CSS-BB, Strategic Services Associate, Performance Services
  • Pat Johnson, MSN, RN, NE-BC, Associate Chief Nursing Officer, Duke Primary Care (Primary Care, Nursing, Patient Safety)
  • Bill Richardson, MD, Professor (Orthopedic Surgery, Patient Safety, Faculty Professionalism)
  • Adia Ross, MD, MHA, Hospitalist, Assistant Medical Officer for Quality (Internal Medicine)
  • Cindy Gordon, RN, Administrative Director for Medical Affairs, Duke University School of Medicine, and Quality Office, Duke University Health System (Patient Safety, Nursing, Professionalism)