Duke University Health System

The TeamSTEPPS training program at Duke provides an interactive overview of course content and a detailed discussion of customized implementation strategies with a diverse expert panel representing teams at varying levels of implementation. The Duke team believes that it is important to give course attendees an opportunity to discuss implementation challenges and barriers with those who have applied TeamSTEPPS tools to their own clinical setting. The Duke Master Trainer faculty group strives to incorporate a diversity of voices and experiences in every course, which also includes implementation in ambulatory and non-acute care settings. Course participants will also have the opportunity to learn about the important connections between caregiver resilience, burnout, safety culture, quality improvement and team performance.

At the foundation of TeamSTEPPS is the involvement of the patient. Throughout the curriculum, there is an emphasis on empowering patients and their loved ones as members of the healthcare team. Duke University Health System Patient Advisory Council members are encouraged to complete the Master Trainer Course and serve as faculty in Duke’s training programs. More than 10 patient volunteers have been trained as TeamSTEPPS Master Trainers and emphasize the importance of patients as part of the team by sharing their own stories.

Duke Medical Center, Durham, North Carolina

Course Details:

University Tower
3100 Tower Boulevard, Suite 1700 (17th Floor)
Durham, NC 27707

Day 1: 8:00 AM – 5:00 PM
Day 2: 8:00 AM – 4:30 PM

After you register, a welcome letter will be provided that outlines other logistical information including hotel recommendations in the area.

Key Faculty:

  • Kyle Rehder, MD – Physician Quality Officer and Medical Director, Duke Center for Healthcare Safety and Quality
  • Erin Eckert, MPA – Education Coordinator, Duke Center for Healthcare Safety and Quality
  • Matthew Ryan, MSPH – Program Manager, Duke Center for Healthcare Safety and Quality
  • Kathryn “Carrie” Adair, PhD – Assistant Director of Research, Duke Center for Healthcare Safety and Quality
  • J. Bryan Sexton, PhD – Director, Duke Center for Healthcare Safety and Quality
  • Jonathan Bae, MD, CPPS – Associate Chief Medical Officer for Patient Safety and Clinical Quality, Duke University Health System
  • Margaret H. Sturdivant, MSN, RN, CPPS - Administrative Director for Patient Education, Duke University Health System Clinical Education & Professional Development