MetroHealth facilityMetroHealth is a large, public health system consisting of a Medical Center and 32 Community Health Centers located throughout Greater Cleveland. In 2016, the MetroHealth staff provided care to more than 28,000 inpatients, delivered 2,900 newborns, recorded nearly 1,000,000 visits in our outpatient centers and responded to more than 107,000 visits to our emergency department. In addition to the clinical services offered, MetroHealth is an affiliate of Case Western Reserve University (CWRU) School of Medicine and is a center for medical research and education, with all active staff holding CWRU faculty appointments.

As of this date, MetroHealth has implemented TeamSTEPPS in our Emergency Department, Trauma Unit (Level I Designation), Surgical Intensive Care Unit, Burn Unit, Trauma Unit, Medical Intensive Care Unit, Operating Rooms, Post Anesthesia Care Unit (PACU), Labor and Delivery, Neonatal Intensive Care Unit (NICU), Postpartum Unit, Physical Medicine and Rehabilitation, Geriatrics and Palliative Care, Pediatrics, Family Medicine, Internal Medicine, Neurology, Social Work and our Outpatient Medical Satellites. In addition, we have trained all of our Administration and Foundation staff, as well as finance, information systems, Human Resources, and Marketing and Communications. Overall, we have trained approximately 6,800 of our 7,500 staff. Our goal is to complete training by early 2018. It is important to note that "training" is not our objective, but a change in the MetroHealth culture.

Master Training courses offered at MetroHealth’s Regional Training Center are led by an interprofessional team. Participants are paired up with a MetroHealth Master Trainer from a similar background during the implementation module to provide one-on-one coaching.

Course Details:

Global Center for Health Innovation
1 St. Clair Ave NE
Cleveland, OH 44114

8:00 AM – 4:00 PM each day

After you register, a welcome letter will be provided that outlines other logistical information including hotel recommendations in the area.

Key Faculty:

  • Robert L. Smith, PhD, Assistant Professor, Director, Medical Staff Assistance Program and TeamSTEPPS (Psychology)
  • Julie Albers, President, MetroHealth Union, AFSCME Local 3360 (Respiratory Therapist)
  • Ann Marie Anderson, RN, Infection Control Specialist (Quality)
  • Anne Aulisio, MSN, Patient Safety Officer
  • Marcie Becker, MEd, Medical Director, Graduate Medical Education and International Affairs
  • Gary Clark, MD, MMM, Professor, Vice Chair; Associate CMO/Education (Physical Medicine and Rehabilitation)
  • Geoff Petranek, BSN/S.A.N.E trained, Nurse Manager, Pediatrics (Pediatrics)
  • Jackelyn Csank, EMT-P, MEP, BA, Manager, Simulation Center (Medical Simulation)
  • Sheryl Feeney, BSN, RN-BC, Nursing Professional Development Specialist
  • Wayne Forde, MD, Assistant Professor (Family Medicine)
  • Tracey Galvin, MSN, RN-BC, Nursing Professional Development Specialist
  • Joseph Golob, MD, Assistant Professor; Director, Hospital Patient Safety and Surgical ICU (Trauma/Critical Care)
  • Kimberly Hatch, Graduate Medical Education Program Assistant
  • Susan Hutchinson, TeamSTEPPS Specialist
  • David Jones, MD, Assistant Professor (Internal Medicine)
  • Jay Koren, RN, BSN, Manager of Clinical Informatics (Ambulatory)
  • Lourdes Negrόn-McDaniel, MEd, MA, CDP, Manager, Inclusion & Diversity (Diversity)
  • Thomas Noeller, MD, Associate Professor, Medical Director, Simulation Center (Emergency Medicine)
  • Kristen Palcisco, APRN (Ambulatory Medicine)
  • Maria Podmore, MPA, BSN, RN, Director of Ambulatory Clinical Ops (Medical Operations)
  • Michael Smalheer, EMS-I, BS, Paramedic (Medical Simulation)
  • Sarah Spengler, MS, Organization Effectiveness Specialist (Organizational Development/Adult Education)
  • Jillian Malleo, BSN, RN, Nurse Manager, Specialty Care (Specialty Care)

Related Resources

The Tulane team is led by members of the Tulane School of Medicine but includes Master Trainers from multiple organizations around New Orleans.
The University of Washington Medicine’s WWAMI Institute for Simulation in Healthcare (WISH), has been a TeamSTEPPS Master Training facility since 2009,…
UCLA first began offering TeamSTEPPS Master Training in 2013, utilizing a diverse team of interprofessional clinical and nonclinical facilitators from the…
Duke University Health System (DUHS) was an early adopter of TeamSTEPPS and team training. The Duke Patient Safety Office was one of the original training…
Northwell Health is driven by a patient/family centered philosophy. Northwell Health implemented TeamSTEPPS to fulfill their vision of building a culture of…
This webinar described how the TeamSTEPPS® framework and principles can support patient and family engagement efforts, and detailed how three TeamS