Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Case Studies
Public

Going Big: How Ascension Health Scales Up Their Best Ideas

Apr 2, 2015
Ascension Health created a business unit called Transformational Development. It is charged with identifying potential changes and innovations to address those challenges.
Case Studies
Public

Going Big: How Major Providers Scale Up Their Best Ideas

Jul 2, 2012
Partner's created the Center for Connected Health to promote technology-enabled innovations in telehealth, remote care and disease management.