Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Case Studies

Brigham and Women’s Hospital – Boston

Sep 12, 2018
In Brigham and Women’s home hospital care program, patients receive hospital-level care in the comfort of their own homes. The program has helped lower costs and readmissions.
Case Studies

Baptist Hospitals of Southeast Texas – Volunteer Pharmacy Courier Program

Jun 25, 2018
June 2018 - In response to frustration by patients, nurses and pharmacy staff regarding timely delivery of medications to nursing units, Baptist Hospitals of Southeast Texas implemented a volunteer pharmacy courier program.
Case Studies

Clinch Valley Medical Center’s Bridge Program

Jun 25, 2018
June 2018 - Clinch Valley Medical Center’s Bridge Program helps improve patients’ health, decrease readmissions and reduce costs.
Case Studies

OSF HealthCare’s Iris software platform

Jun 25, 2018
June 2018 - OSF HealthCare uses the software platform, Iris™, to connect clinicians and CBOs to follow patients in both health care and community settings to ensure they receive the services they need to support their health and wellness goals and prevent hospitalization.
Case Studies

Boston Medical Center Collaborative Purchases Solar Power, Reduces Greenhouse Gas Emissions

Jun 25, 2018
June 2018 - To decrease operating expenses and reduce greenhouse gas emissions, Boston Medical Center buys electricity from a solar farmland in North Carolina, as part of a renewable energy project with two other Boston-based entities. Since 2011, through a wide range of energy-saving efforts, BMC has reduced its greenhouse gases by 93%. Read the case study to learn more.
Case Studies
Public

Atrium Health – Adaptive Sports and Adventures Program

Apr 17, 2018
April 2018 - Participating in sports and other outdoor activities brings joy to so many people. Jennifer, at the Atrium Health’s Adaptive Sports and Adventures Program, a community-based sports therapy rehabilitation program, knows firsthand that sports can be life-saving – particularly for people with disabilities.
Case Studies

Taylor Regional Hospital – Hospitality Van Service

Apr 11, 2018
April 2018 - Located in Campbellsville, Kentucky, Taylor Regional Hospital launched its hospitality van service in 2007 when the hospital’s cancer center noticed that patients were missing their routine check-ups and radiation treatments.
Case Studies

Frisbie Memorial Hospital, Rochester, New Hampshire – Frisbie Smiles

Apr 11, 2018
April 2018 - Since good oral health habits begin at childhood, the Frisbie Smiles program started by offering dental education and screenings in a local Rochester elementary school.