Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Case Studies

Program Helps Norwegian American Hospital Provide Paths to Leadership

Sep 4, 2019
As physicians take on increasing levels of executive responsibility within hospitals, their skills need to evolve with their role. While caring for patients will always be paramount, other skills related to cross-functional collaboration, conflict resolution, managing to metrics and long-term strategy become equally important. Norwegian American Hospital, a 200-bed safety-net hospital in Chicago’s Humboldt Park neighborhood, recognized this need within its organization and embarked on a professional development partnership with the American Hospital Association that will help it engage and develop physicians to build a pipeline of future leaders.
Case Studies

Members in Action Case Study: Penn Center for Community Health Workers

Jul 10, 2019
Penn Medicine’s Center for Community Health Workers (PCCHW) has served as a national center of excellence for community health worker (CHW) research, patient care and dissemination. The Center designed IMPaCT, a standardized, scalable, evidence-based CHW model of care, to help health care organizations reach beyond their own walls to help low-income patients address the root causes of their poor health.
Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Case Studies
Public

Geisinger Health System – Danville, Penn.

Oct 4, 2018
Geisinger Health System – Danville, Penn.
Webinar Recordings
Member

Webinar: Antitrust Enforcement in Healthcare

Jun 19, 2018
FTC Provider-Merger Enforcement: Webinar recording from June 19, 2018 with Crowell & Moring