Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Case Studies

Birmingham VA Medical Center – Birmingham, AL

Sep 27, 2018
Birmingham VA Medical Center – Birmingham, AL
Webinar Recordings
Member

Webcast replay: Veterans Health and Patient-Centered Care Programs

Aug 22, 2018
Tom Nickels, AHA executive vice president of government relations and public policy, was joined by Kameron Matthews, M.D., acting deputy undersecretary for health for community care, Veterans