Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Webinar Recordings

Owning Disruption: A Consumer Driven Strategy at Providence St. Joseph Health

Nov 9, 2018
This Webinar was Held November 9 at 2PM CST The proliferation of disruptors in healthcare coupled with the desire to connect with consumers provided the impetus for Providence
Case Studies
Public

Active Shooter Protocol - King’s Daughters’ Hospital

Sep 10, 2018
ED Shooting Reveals Protocol Strengths and Areas for Improvement King’s Daughters’ Hospital | Madison, Ind. June 21, 2018, was a typical day in the em
Webinar Recordings
Public

Webinar: Harborview Injury Prevention and Research Center Gun Violence Initiative

Sep 10, 2018
Hear about Harborview’s innovative approach to gun violence patterned on alcohol and substance abuse interventions.
Case Studies

Detroit Life is Valuable Everyday (DLIVE) - Detroit Medical Center – Sinai-Grace Hospital

Jun 29, 2018
Detroit Medical Center – Sinai-Grace Hospital | Detroit, MI Detroit Life is Valuable Everyday (DLIVE) was created to address a significant medical issue in its community: Homicide is the
Case Studies

AHA Members in Action

Jun 25, 2018
Case studies that showcase what members are doing to prevent violence in the workplace.
Case Studies

Tenderloin Health Improvement Partnership: Printable PDFs

Jun 12, 2018
Tenderloin Health Improvement Partnership: The Push to Advance Health and Safety in the Tenderloin - Printable PDFs
Webinar Recordings

Educational Events on Human Trafficking

Jun 6, 2018
Webinars Human Trafficking Webinar Series with Dignity Health