Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
AHA/HRET Guides
Public

Leadership Toolkit for Redefining the H: Engaging Trustees and Communities

Jan 28, 2015
As the field moves from a fee-for-service to value-based model, leaders are focusing on quality, population health management and providing more integrated, better co
AHA/HRET Guides
Public

Cybersecurity and Hospitals: What Hospital Trustees Need to Know About Managing Cybersecurity Risk and Response

Aug 15, 2014
Cybersecurity vulnerabilities and intrusions pose risks for every hospital and its reputation.