Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Webinar Recordings
Member

Improving the Patient Experience with Volunteers

Dec 6, 2018
Hospital volunteers can work collaboratively with Patient Experience teammates to improve value for patients. Understanding how to integrate empathy into the patient experience can develop a culture for empathy and patient-centered care in your hospital. In this virtual workshop, learn how volunteers can lead the way to accelerate healthy outcomes for patients, caregivers and communities.
Case Studies
Public

Giving Staff and Patients an Active Role in Improving Care

Jul 19, 2012
UNC Hospitals is committed to providing a patient-centered care environment. A team of leaders is charged each year in setting and prioritizing goals for each pillar.
Case Studies
Public

Patient-Centered Medical Home: An Initiative to Improve Care Coordination and Access to Health Care

Feb 1, 2012
The Brooklyn Hospital Center Family Medicine Department made a commitment to improve the quality of health care services provided to patients by implementing patient-centered medical home principles.