Best Practices Library

These resources aim help health care leaders expand their knowledge and enhance their performance in achieving their community health goals.

The library’s information is constantly changing as documents are continuously posted. Topics go across all health care issues and cut across all health care settings.

If you have questions e-mail us at hpoe@aha.org.


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Case Studies
Public

Hahnemann University Hospital – Healing Hurt People

Nov 29, 2016
Overview Healing Hurt People (HHP), the cornerstone program of the Center for Nonviolence and Social Justice, recognizes that victims of violence often have physical and mental health con
Case Studies
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Robert Wood Johnson University Hospital – Domestic Violence Program

Nov 29, 2016
Overview Domestic violence is a major public health concern that affects four to six million relationships each year in the United States.
Case Studies
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Community Health Center of Branch County – School Tele-health Program

Nov 28, 2016
Overview At the onset of the Community Health Center of Branch County (CHC) School Tele-health Program (the Program), Michigan ranked last in the nation for school nurse per well student
Case Studies
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Enhancing Asthma Care Outcomes

Nov 16, 2016
After recognizing asthma as a major condition for many patients in the emergency department,
AHA/HRET Guides
Public

Redefining the H Case Study Series: Part 2

Nov 16, 2016
Case Studies
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Sutter Tracy Community Hospital – Mobile Fresh

Nov 10, 2016
What is it? The Mobile Fresh program provides low-income, at-risk individuals, seniors, and children a supplemental resource of fresh fruits and vegetables and assorted products coupled w
Case Studies
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Sutter Health – Street Nurse

Nov 3, 2016
What is it? The Street Nurse works on the street, connecting directly with homeless individuals who need immediate medical care and/or medical advice.
Case Studies
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Reducing Readmissions through Prescription Delivery Services

Oct 26, 2016
MedEx Bedside Prescription Delivery is the very first bedside medication delivery service for hospital patients.
Case Studies
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Improving Nutrition for Seniors

Oct 26, 2016
Adirondack Health
Case Studies
Member

October 4, 2016 Hospital/FQHC ACO Partnership of Maine - Case Study

Oct 4, 2016
Twelve health care organizations across the state have partnered to form the Community Care Partnership of Maine - an Accountable Care Organization (CCPM ACO). Case Study
AHA/HRET Guides
Public

Preventing Patient Falls

Oct 4, 2016
Case Studies
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HEN 2.0 Case Studies

Oct 3, 2016
The AHA/HRET Hospital Engagement Network (HEN) 2.0 identifies best practices proven to reduce
Case Studies
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HEN 2.0 Storyboards

Oct 3, 2016
In July 2016, the AHA/HRET Hospital Engagement Network (HEN) 2.0 hosted a state hospital association meeting that celebrated the spread and sustainability of innovative hospital approaches for harm
Case Studies
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Parkview Health – Community Nursing Program

Oct 3, 2016
What is it? Supported by Parkview Community Health Improvement, the Community Nursing program operates outside of the hospital walls to improve the health and well-being of the community.
Case Studies
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Task Force to Decrease Hypoglycemia Events

Sep 26, 2016
The
Case Studies
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Reducing Catheter-Associated Urinary Tract Infections (CAUTIs)

Sep 26, 2016
Since 2012, the Aiming for Zero program at
Case Studies
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Improving Patient Satisfaction through Food

Sep 26, 2016
Northern We
Case Studies
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Munson Healthcare Charlevoix Hospital – School Nurse Program

Sep 26, 2016
What is it? The Munson Healthcare Charlevoix Hospital School Nurse Program is a partnership with area school systems.
Webinar Recordings
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Members-Only Conference Call: Case Management of Psychiatric Disorders Reduces Readmissions of Medical/Surgical Patients

Sep 20, 2016
Held September 20, 2016 Join a group of your colleagues for a webinar and discussion.
Case Studies
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Resident-Driven Multidisciplinary Quality Improvement Initiative for Inpatient Management and Transition of COPD Patients

Sep 16, 2016
At a 350 bed community teaching hospital, potentially preventive readmissions data from the Illinois Health and Hospital Association revealed that chronic obstructive pulmonary disease (COPD) rates
Case Studies
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Restraint Documentation

Sep 16, 2016
Restraint documentation was a challenge at the hospital for multiple reasons, including the implementation of a new computer system in 2013.
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Lean Six Sigma Reduces Fall Rate by 54% in an Inpatient Psychiatric Unit in a Tertiary Medical Center

Sep 16, 2016
Patient falls during hospitalization can lead to increased inpatient care costs, decreased patient satisfaction, an increase in unnecessary tests and treatments, longer lengths of stay, functional
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Reducing Hospital-Acquired Clostridium difficile Infections

Sep 16, 2016
Despite implementing universal gloving, an increased emphasis on hand hygiene and antibiotic stewardship measures, the facility ended the year with a rate that was more than double its target.
Case Studies
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Reducing COPD Readmissions and Improving Quality of Life

Sep 16, 2016
High rates of hospital readmissions in patients with chronic obstructive pulmonary disease (COPD) indicate a problem with transitions of care in the outpatient management following an inpatient hos
Case Studies
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Urology Service Line Improvement Project Using Lean Six Sigma Methodologies

Sep 16, 2016
A local urology department partnered with the performance improvement department to identify opportunities to streamline processes and enhance the patient experience.
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Improving the Hospitalist-Primary Care Provider (PCP) Discharge Handoff

Sep 16, 2016
Inconsistencies in the discharge process provide an opportunity to standardize that process, reduce variability and improve information flow during handoffs.
Case Studies
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Outpatient Registration Improvement

Sep 16, 2016
Outpatient registration at OSF Center for Health required patients to stand in line for extended periods, and some patients had to wait more than seven minutes on occasion.
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Taking the Reduction of Restrictive Measures below the National Average

Sep 16, 2016
Senior leadership at Streamwood Behavioral Healthcare System assembled an improvement team to use a Six Sigma approach to improve performance systematically, while reducing restrictive measures.
Case Studies
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Implementation and Optimization of Bar Code Medication Administration

Sep 16, 2016
Administration of medications is one of the most error-prone stages in the medication use process and the least likely to be intercepted.
Case Studies
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Improving Adherence to Guidelines for VTE Prevention

Sep 16, 2016
While the implementation of the Centers for Medicare & Medicaid Services' venous thromboembolism (VTE) measure group gave the hospital an incentive to improve its recognition and prophylactic t
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Advance Care Planning: Improving the Conversation

Sep 16, 2016
Advance care planning is a critical element of wellness for all adult patients, regardless of diagnosis or health status.
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Community Health Network: A Population Health Model Linking Hospitals and Community Partner Organizations

Sep 16, 2016
The Community Health Network (CHN) targets the socioeconomic determinants of health that are not typically addressed in a health care system.
Case Studies
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Applying Lean Six Sigma Methodologies Reduces Lead Time for Emergency Department CT Scans by 32%

Sep 16, 2016
The goal was to reduce delay in patient care by decreasing patient wait times for a CT exam from requested time to start time in the emergency department.
Case Studies
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Lean Six Sigma to Reduce Off-site Patient Telemetry Monitoring Hours by 45% in a Tertiary Medical Center

Sep 16, 2016
Operational and physician leaders identified an opportunity to decrease the use of off-site telemetry monitors.
Case Studies
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Implementation of Electronic Medication Reconciliation Reduces Process Cycle Time by 24% in a Tertiary Medical Center

Sep 16, 2016
This project has decreased cycle time for medication reconciliation at time of admission and for documentation of the home medication list.
Case Studies
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A Lean Pharmacy Intervention Reduces Patient-Specific Batch Intravenous Fill List Waste by 29% in a Tertiary Medical Center

Sep 16, 2016
The 2012 New England Compounding Center tragedy and ongoing drug shortages have caused a dramatic increase in internal compounding at many tertiary hospital pharmacies.
Case Studies
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Lean Six Sigma Sepsis Initiative Saves 24 Lives and $882,000 Annually in a 500 Bed Tertiary Medical Center

Sep 16, 2016
Evidence-based practice supports early goal-directed therapy for patients with sepsis.
Case Studies
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Memorial Hermann Health System – Memorial Hermann Mobile Dental Program

Sep 16, 2016
What is it? The Memorial Hermann Mobile Dental Program consists of three 40-foot vans on rotation schedules at nine Memorial Hermann school-based health center sites.
Case Studies
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Tidelands Health – Tidelands Community Care Network

Sep 16, 2016
What is it? The program’s primary goal is to facilitate access to care at the right time and in the right place.
Case Studies
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Bon Secours Hampton Roads Health System – Building a Healthy Community Initiative

Sep 16, 2016
What is it? The Building a Healthy Community initiative (the Initiative) emerged in 2009 from Bon Secours Health System’s Strategic Quality Plan, one of its goals being, “Partner with our
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A Method for Sustained Improvement and Control after Initial Implementation of a Bronchiolitis Clinical Care Guideline

Sep 16, 2016
Bronchiolitis, one of the most costly and frequent medical diagnoses seen at the hospital, is a seasonal viral infection of the lungs that affects children less than two years of age.
Case Studies
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Hospitalwide DVT Diagnosis and Treatment Process for Improved Quality of Care, Patient Experience and Cost Management

Sep 16, 2016
Today more than ever, it is important to focus on reducing unnecessary testing and unneeded emergency department (ED) visits to manage costs.
Case Studies
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Transformation of Perinatal Quality and Safety in an Urban Safety Net Hospital

Sep 16, 2016
A history as a resource-challenged urban safety net hospital with a high-risk population, a lack of consistent and effective leadership and the absence of hard-wired clinical practices resulted in
Case Studies
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Reducing 30-Day Readmissions

Sep 16, 2016
For several years, the hospital has been focused on reducing 30-day readmissions.
Case Studies
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Physician Shadowing Impact on Doctor-Patient Communication

Sep 16, 2016
The medical center has made significant progress in improving physician-patient communication through a variety of initiatives and techniques.
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A Successful Team Approach to Reduce Central Line-Associated Bloodstream Infection (CLABSI)

Sep 16, 2016
Central line-associated bloodstream infections (CLABSIs) are a major cause of morbidity and mortality.
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Implementation of Pharmacy-Managed Interventions for Heart Failure (HF) Patients

Sep 16, 2016
The Illinois Health and Hospital Association's quality award submissions are highlighted on HPOE.org yearly.
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Reducing Length of Stay (LOS) to Meet Geometric Mean Length of Stay (GMLOS) Targets

Sep 16, 2016
The goal of this quality improvement project was to reduce the length of hospitalization, to improve patient satisfaction and meet the geometric mean length of stay (GMLOS).
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Managing Obstetrical Hemorrhage during a Pneumatic Tube System Downtime

Sep 16, 2016
The blood bank relocated to a new hospital facility while the labor and delivery (L&D) unit remained in the older facility, which was a 10- to 12-minute walk on the same hospital campus.