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Tue, Oct 15, 2019, 02:00 PM – Tue, Oct 15, 2019, 03:00 PM


$39.00 ASHHRA Member; $79.00 ASHHRA Non-member



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The National Academy of Medicine has listed over 80 factors that play a role in burnout. Burnout has been implicated in higher turnover, reduced patient satisfaction and worsened safety, but understanding the degree of burnout in a given health professional or team does not direct HR leaders to solutions. The model described brings together a long list of variables that may ameliorate burnout into a prioritized, easy-to-understand hierarchy.

Modified from Maslow’s hierarchy, the model directs leaders to address basic physical and mental health needs first, physical safety second, and then address higher order needs including respect from colleagues, patients, processes and the Electronic Health Record, appreciation and connection, and finally, time and resources to heal patients and contribute to the greater good. Assessments based on this model will help HR leaders prioritize interventions and improve wellness. Put simply, this model will help you understand where to start.


  1. Learn how to choose starting interventions for different institutional burnout profiles. 
  2. Identify the major variables impacting physician and nurse turnover.
  3. Compare and contrast alternatives for measuring and tracking burnout and related variables.


Daniel Shapiro

Dan Shapiro, Ph.D. is the Vice Dean for Faculty and Administrative Affairs at the Penn State College of Medicine. He is also the Garner James Kline Professor of Humanities in Medicine.