Empathy & Connection: Improving Leadership & Volunteer Success

Patients enter the healthcare system with many fears and anxieties about things like costs and courtesy. A volunteer program can be successful at meeting the deeper needs of a patient by understanding the concepts of empathy and human connection. Through interactive exercises and study review, this presentation will empower learners to weave empathy into the fabric of their volunteer program.

• Define and understand concepts of empathy and human connection
• Identify and understand what patients value in today’s new era of healthcare and how volunteers can meet those needs
• Learn how to lead with empathy and develop a volunteer program with empathy as a core concept.

The webinar runs from 1:00 p.m. Central Time to 2:00 p.m. Central Time on June 12, 2019.