Frequently Asked Questions

Q: I had a username, but now I am getting an error when I login.  What do I do?
Your username is now your email address.  Click Register, and enter in your email address.  If your information is found in our system, it will be displayed with a link to verify your information (“This is my account”).  This will generate an email to your address of record to reset your password.

Q: I know my username is my email address, but I don’t remember my password.
Please click Login, then Forgot Password? or visit  Enter in your email address on the Forgot Password? screen, and the AHA will send you an email to reset your password.  If your email address is not found in our records, please click Create an account or Register in the header.

Q: I am trying to link my user account to my employer so I can access members-only resources.  My employer is not listed when I enter in its zip code.
The AHA may have a different address in our records.  Please call (800) 424-4301 from 8:30AM to 6:30PM Eastern for more information.

Q: I am not a member of the AHA.  Why should I register a user account?
To access members-only resources on, you must have a membership through your employing organization or a personal membership group.  However, if you are trying to access the AHA Online Store, you should create a user account to track your order and order activity, even if you do not have a membership.

Q: Why do you need my address if I am not going to purchase anything?
The American Hospital Association’s websites share your user account information.  This allows you to login once, and access multiple sites.  This also allows us to minimize the number of times we ask you for information across our sites such as and the Online Store.   To access our “Terms of Use,” click here.