Confidence in Every Case: Why Supply Chain ROI Alone Won't Make Point-of-Use Stick

Confidence in Every Case: Why Supply Chain ROI Alone Won't Make Point-of-Use Stick 
Build clinician trust and align stakeholders for lasting point-of-use adoption 

Wednesday, November 4, 2026 
1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific   

Every hospital supply chain leader has faced this moment: Finance asks what your team contributed to margin, and the honest answer is a shrug, not a number. But even a well-built business case can fail at the one place it matters most, the OR floor. Most point-of-use projects get approved on supply chain's numbers alone, then quietly stall because clinicians never fully trust the system. The business case wasn't wrong. It just never accounted for the fact that supply chain and the OR have to say yes to the same project, for very different reasons.  

Mercy's point-of-use technology has expanded across a large, complex health system over several years, and getting there wasn't only a supply chain build. It has meant learning, sometimes the hard way, what it takes to bring clinical, supply chain and finance teams into the same conversation and keep surgeons confident in the data behind every case. Stephanie Mittler and Pete Sosenko from Mercy will share what they've learned from that experience, including what's worked, what's still being refined and what they'd tell another system weighing the same path. Dr. Alex Mitchell, a practicing general surgeon and founder of Translate Health, brings the view from the other side of the table: what actually builds a surgeon's confidence in a new system, what erodes it fast, and why neither one shows up in the ROI model.  

Join us for a candid look at what it really takes to earn confidence in every case, not just approval for the project.

Attendees Will Learn to:  

• Identify the clinical adoption of failure points that stall financially sound point-of-use business cases after they have been approved.  
• Describe a change management approach for building clinician trust during a multi-site point-of-use rollout.  
• Apply three questions to test whether a point-of-use business case satisfies both Finance and the OR.  
• Evaluate one design that meets supply chain's need for defensible data and the OR's need for confidence in every case at the same time, rather than in sequence.

Speakers: 

Stephanie Mittler, RN, BSN, CNOR 
Director of Integrated Performance Solutions and Business Optimization 
Mercy 
Sunset Hills, Mo. 

Pete Sosenko 
Vice President Supply Chain 
Mercy 
Chesterfield, Mo. 

Alex D. Mitchell, MD, FRCSC  
Founder & CEO 
Translate Health Inc. 
West Porters Lake, Nova Scotia, Canada 

Cory Turner, CMRP 
Senior Director Healthcare Strategy 
Tecsys 
Montréal, Quebec, Canada