Event Format



Tue, Sep 17, 2019, 02:00 PM – Tue, Sep 17, 2019, 03:00 PM


$39.00 ASHHRA Member; $79.00 ASHHRA Non-member



Event Host

Contact Information

ASHHRA Education


Managers are key to any organization’s success, especially in health care. Training and developing managers is a critical step in bringing a strategic edge to your hospital or health care facility. This presentation will show the importance of balancing performance management, strategic goals and initiatives, wants and needs of employees and managers, and tight budgets while working to implement a culture of learning. The outcome will be managers who are more effective and a workforce that is motivated, educated and turns over less often.  

In this webinar, health care HR professionals will learn to proactively initiate (or adeptly respond to a request for) a “management training program.”  Specifically, you will learn techniques to identify need, gather relevant data, leverage performance management and communicate findings to senior management. You will also learn how to keep a program energized and permanently ingrain it into the organization’s culture, all while communicating its success in the language of business.


  1. Describe how critical thinking and careful diagnosis are key skills for health care HR professionals to properly develop and communicate a management training strategy.
  2. Discuss guidelines for identifying performance gaps in health care managers and techniques to remedy them.
  3. Develop the skills and ability to communicate the needs, design, process and results, and how they align with corporate strategic initiatives to senior leadership.


Mack Munro, Boss Builders

Mack Munro is Founder and CEO of Boss Builders and is an experienced consultant, author and speaker who has worked with executive and management teams in companies of all types, sizes, and industries in the USA and abroad. He is the author of How to Build Better Bosses, How to Win at Performance Management and How to Be a Great Boss.
He holds a MA degree in Organizational Leadership from Chapman University and a BS degree in Health Care Management from Southern Illinois University. He is a qualified facilitator of the MBTI® and has also written and developed several personality and behavioral assessments and online tools.  Before starting his company in 2005, Mack worked in the organizational development departments at Holy Cross Hospital in Silver Spring, MD and at UT Medical Group in Memphis, TN. Prior to that he served 15 years in the United States Navy as a health care professional and manager.
Mack hosts two popular podcasts: HR Oxygen geared towards the overworked, overstressed, overwhelmed and under-appreciated HR professional, and The Boss Builder Podcast, aimed at newly-promoted supervisors.