Reducing Risk Through Response

Reducing Risk Through Response 
Proven De-Escalation Techniques to Address Workplace Violence in Health Care 

Wednesday, August 13, 2025   
1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific   

Workplace violence in health care continues to rise, impacting the safety and well-being of staff, patients and visitors alike. In high-stress environments, the ability to de-escalate tense situations before they turn violent is a critical skill for hospital security teams.

This session will explore hands-on strategies and proven de-escalation techniques tailored to the unique challenges of health care settings. Join security and de-escalation training experts as they share compassionate techniques to provide all levels of health care staff with the confidence needed to prevent violent confrontations among patients, family members and visitors.  

Attendees Will Learn:

• Environmental factors that can influence escalation.
• How to train staff and security teams in situational awareness.
• Key verbal and non-verbal communication techniques to defuse aggression.
• Real examples of successful de-escalation in hospitals.
• Physical defense that is actionable and practical.  

Speakers:  

Jason J. Grellner  
Vice President and Head of Healthcare  
Evolv Technology

Jessica Olff 
President
MOAB Training International