Transforming Our Patients’ Experience with Technology
Event Format
Date
Thu, May 17, 2018, 01:00 PM – Thu, May 17, 2018, 02:00 PMCost
Type
Event Host
Description
Transforming Our Patients’ Experience with Technology
Piedmont Healthcare’s Patient-Centric Mobile Wayfinding App
Thursday, May 17, 2018
1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific
As the consumerization of health care grows, more patients expect health care systems to offer convenient, personalized experiences. Piedmont Healthcare, a $3.5 billon, seven-hospital system in North Georgia, developed a mobile wayfinding platform that allows patients to use smartphones to guide them from home to the right parking garage and then step-by-step to their destination.
Katie Logan, VP Experience at Piedmont, will discuss the best practices for developing a hospital-branded mobile app including prioritizing patient experience, leading with wayfinding to drive app adoption, achieving clinical improvements with feature-rich content, and evaluating analytics for ROI.