DateMon, Feb 11, 2019, 12:00 AM – Sun, Mar 24, 2019, 11:59 PM
Consider that patients may soon begin selecting hospitals based on HCAHPS scores. Are the HCAHPS scores for your facility above the 90th percentile? Are the scores of other, competing health care facilities above the 90th percentile? Demystify the steps needed to improve the patient experience and ultimately improve your HCAHPS scores. Learn how patients’ perceptions of quality health care differs from health care professionals’ and how this should influence patient care. Discuss best practices and current trends regarding cleanliness, and a quiet health care environment. Learn the importance of HCAHPS data, value versus volume-based reimbursement, and what changes your organization may need to implement to improve the patient experience, HCAHPS scores, and reimbursement.