Ji Im, system senior director of community and population health at CommonSpirit Health, explores why seamless navigation, community partnerships and human connection are essential to reducing friction and improving the health care experience. She also shares how her personal health story reshaped her understanding of care navigation and patient-centered design. LISTEN NOW 

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“Hospitals are the heart of communities across America for one fundamental reason: They support patients whenever, wherever and however they need care,” writes…
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I have the distinct privilege of serving as chair of the American Hospital Association’s Foster G. McGaw Prize Committee, which awards a prize each year to one…
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Doug Brown, partner with Manatt Health and current chair of the AHA’s Foster G. McGaw Prize Committee, discusses how hospitals are tackling food insecurity,…
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Digital tools are improving access to behavioral health care at a time when demand is increasing. Individuals can use digital access points to better…
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As hospitals and health systems look for sustainable and scalable solutions to help address rising behavioral health needs across the country, digital tools…
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Across the country, hospitals and health systems are working to meet the increasing demand for behavioral health care. As health needs evolve, many times the…