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Trustee Articles

Intermountain Healthcare Embraces Transformation

Utah-based Intermountain Healthcare continues to transform itself to best adapt to the demands of the changing health care environment. As part of the current transformation, the health system has organized its leadership to optimize the interdependencies of safety, quality, patient experience and workforce engagement. Under this construct, the system streamlines decision making, minimizes waste and redundancy, and positions the organization to deliver exceptional patient-centered care.
Trustee Articles

Catching up to Consumer Expectations for Access

Organizations must rethink their approach to build customer engagement and loyalty.
Trustee Articles

Engaging Boards in Disruptive Innovation

Hospitals and systems must understand the threats posed by market disruptors and craft specific strategies to protect their missions.