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How Health Care Is Evolving to Improve the Patient Experience
Michael Anne Kyle, R.N., MPH, Ph.D., an intensive care unit nurse and health policy expert, is leading a critical mission to simplify U.S. health care. Her research shows that patients often face “invisible costs” of time, stress and financial strain while trying to navigate the system.
Special Report: How Health Care Disruptors will Transform the Field in 2024
AHA Market Scan special report explores which companies aim to deliver transformational change in 2024.
Survey: Without a Top-Notch Consumer Experience, Expect Patient Flight
About one in five consumers switched providers in the past year and nearly 90% said they did so because the organization was hard to do business with, notes a recent Accenture report.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
NexHealth Secures $125 Million for Patient-Engagement Platform
NexHealth, a patient-engagement startup, announced that it secured $125 million in funding for its digital platform.