How is your hospital transforming care delivery?
What will drive your hospital's care delivery transformation forward?
What factors are holding you back?
Hospitals and health care systems across the United States are transforming care delivery to better meet the needs of their patients and communities across their lifespans while bolstering long-term financial sustainability. The American Hospital Association’s Care Delivery Transformation Framework offers curated resources to help hospitals develop strategies in different areas of care delivery transformation that improve care across the health care ecosystem.
This discussion guide can help hospital leaders foster conversations with their teams and identify opportunities to transform care delivery. Use the guide to identify priority care delivery transformation tactics and design an action plan to address a specific issue using an integrated approach.
How to Use This Discussion Guide
Assemble your team. Make sure that you have stakeholders present from across your organization. It is important to hear perspectives from your clinicians, quality improvement leaders, lay health care providers, patients, community partners and health care administrators.
Create time and space for conversation. These discussion questions may elicit in-depth, nuanced conversations, so we recommend convening your team in a time and place where everyone can devote their attention to the issues.
Space out your conversations. You do not need to complete this discussion guide in one sitting. Divide up the discussion topics into manageable blocks of time.
You do not have to have all the answers. This discussion guide asks a lot of questions — you might not have the answers on hand. Ask team members to review questions in advance so they can investigate the data and follow up on outstanding questions.
Give yourself time to reflect. These questions will prepare you to think critically about how your organization is addressing care delivery transformation. It will be important for all team members to bring humility and an open mind to the conversation.
What’s next? Use your team discussions as a launching point. Care delivery transformation strategies should be customized to the unique situation of your hospital and community.
Download the complete Discussion Guide for questions to help you reflect on elements of care delivery transformation, understand your hospital's current state, and design your care delivery transformation strategy.
