Care Delivery Transformation

Building on foundational principles and operational infrastructure, these care delivery model tactics transcend the wall of the health care system to improve outcomes, patient experience and equity. This enables hospitals and health systems to better meet the needs of their patients and communities while fostering long-term sustainability.

The AHA Leadership Summit, convening July 12-14 in Denver, offers an opportunity for healthcare leaders to come together to reimagine care delivery for people working in healthcare and those receiving care.
The Metropark Health & Wellness Center is the first comprehensive health and wellness facility in the nation to be located within a major transit hub, offering convenient access to care for commuters and nearby residents.
Scotland Health at Home began with one goal: Connect patients to treatment, no matter where they were. The program’s work led to Scotland Health Care System being recognized as a finalist for the 2026 AHA Rural Hospital Excellence in Innovation Award.
Transforming how care is delivered is essential to ensuring that America’s health care system overall is high quality and affordable.
Hartford (Connecticut) HealthCare (HHC) has opted to meet people where they are by embedding a HIPAA-compliant AI chatbot in the system’s patient portal.
Ballad Health launched the Center for Clinical Transformation & Outcomes Optimization in 2022 as a new department to harness shared learning and drive improvements across the system.
Someone struggling with substance use disorder may not know how or where to ask for help. Since 2008, Project Engage from ChristianaCare in Wilmington, Del., has brought help to them.
This dynamic conference will highlight data-driven strategies and innovative approaches to expand access to care, advance person-centered interventions, strengthen hospital-community partnerships, and explore collaborative solutions to reduce disparities in health outcomes and bolster resilience in…
Because mental and physical health are intertwined, one approach to transforming care delivery is integrating behavioral and physical health care.