Event Format



Tue, Apr 24, 2018, 12:00 PM – Tue, Apr 24, 2018, 01:00 PM



Event Host

Contact Information

Jetaun Mallett


Presented by the Disparities Solutions Center at Massachusetts General Hospital

Tuesday, April 24, 12:00 – 1:00 p.m. ET


Patients with Limited English Proficiency (LEP) face language barriers that can have adverse effects on safety and quality of care. Language data collection is necessary to identify

language needs, provide a professional medical interpreter and analyze health equity. Currently, hospitals collect information on patient preferred spoken and written language. However, health care organizations will need to demonstrate how a patient’s language needs are met.


This webinar will discuss the development and implementation of a language services documentation tool at Cambridge Health Alliance.


Learning Objectives:

  • Discuss strategies and approaches and best practices.
  • Establish meeting regulation and accreditation standards.
  • Share lessons learned.



  • Aswita Tan-McGrory, MBA, MSPH, Deputy Director, Disparities Solutions Center at Massachusetts General Hospital



  • Vonessa P. Costa, CoreCHI, Manager, Multicultural Affairs and Patient Services, Cambridge Health Alliance
  • Ranjani Paradise, PhD, Research and Evaluation Scientist, Institute for Community Health



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